Amazing experience at Hidden Hearing, Shenfield. We were greeted warmly in reception, and an adjustment to our appointment was made with no issue. Could not have been nicer. Into the appointment and D... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service at the Shenfield Audika centre was excellent. I had my earwax removed 2 weeks ago, but as there was too much and some was too hard to remove I had to return for a second visit (at no extr... See more
Availed myself with the free hearing assessment! Ellen in the Brentwood office was very good explaining how and what she was doing. I will also add that the receptionist (can’t recall her name) was ve... See more
I visited the branch in Shenfield on the 20th January 2026 and straight away Debbie made me feel relaxed and comfortable. Debbie explained to me the exact process and that I would be having a short... See more
4.9
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wax removal carried out well but some…
Wax removal carried out well but some other advertised elements of service omitted eg hearing test
7 November 2025
Reply from Audika - Brentwood
Good afternoon, Mr Evans
Thank you for your 3- star review. We are glad to hear that your wax removal was carried out well.
Hearing tests are not usually carried out at the same appointment as wax removal.
However, if you would like to arrange a free hearing test please contact our bookings team on 0800 7408 708 who will be happy to help.
Kind Regards
Customer Services
Hidden Hearing Ltd.
I have always had a lot of confidence…
I have always had a lot of confidence and trust in Patrick. He has helped and supported me in every way that he could to ensure that my hearing and hearing devices are well taken care of.
28 August 2025
Great and helpful experience
Patrick was very helpful patient and explained very well what scheme i should follow!
7 August 2025
Very caring, respectful, responsible, compassionate and competent
I had problems with my hearing aid and I was offered the best option possible to solve my issue
4 July 2025
Patrick is always attentive
Patrick is always attentive, listens well and delivers a good service.
2 July 2025
Ear wax removal
Ear wax removal
I visited Debbie the audiologist at Hidden Hearing in Brentwood who efficiently and effectively removed my ear wax and then carried out a hearing test. It was easy to book an appointment and the service provided was excellent.
13 May 2025
Unprompted review
Very professional and thorough…
Very professional and thorough appointment. Debbie was very knowledgable, made the whole process very comfortable. I wasn’t expecting a free hearing test as well!
13 May 2025
Unprompted review
I have no complaints with the treatment…
I have no complaints with the treatment given by Debbie. Ears felt so much better after the session and everything explained fully.
Totally recommend Hidden Hearing. Worth every penny!
9 May 2025
Thorough hearing test,and bone hearing…
Thorough hearing test,and bone hearing test along with a new background noise test. Very pleased with service.
7 May 2025
Very welcoming and informative staff
26 April 2025
A transformational experience
A transformational experience. My hearing is notably better and that feeling of my ears/head being blocked up, gone.
Debbie’s bedside manner is particularly excellent.
15 April 2025
Unprompted review
Reply from Audika - Brentwood
It's wonderful to read that so many of our teams have a great bedside manner - we know from personal experience that it can be difficult to find that sometimes so we really do try. Debbie leads the way in this and we are so pleased she transformed your day.
We look forward to seeing you at some point in the future.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
First class
First class, professional service, always a pleasure dealing with Hidden Hearing
29 March 2025
The Hearing Consultant explained…
The Hearing Consultant explained everything and put me at my ease. She was very gentle.
14 March 2025
Nice place
Nice place
Nice people
Very willing to help
Parking outside is tricky even with a Blue Badge
6 March 2025
Debbie was superb
Debbie was superb! Great service and after two appointments, all sorted!
19 February 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.