I am very grateful to Sharon and Sandra at the Broadstairs branch. Sharon has provided comprehensive support for my sometimes unsettling hearing loss journey over the past 3-4 years. I did not just p... See more
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See what reviewers are saying
Over the past couple of years I have had NHS hearing tests in the community and at the hospital and have been dispensed hearing aids by them that have made no difference. My hearing fluctuates, but no... See more
I was looked after first by the receptionist who kindly made me a cup of tea. I then went in to see Rachel, the Ear Care practitioner. Rachel was kind, attentive and professional. She exp... See more
The team are friendly and professional, caring, patient and considerate. Sandra on reception greeted me cheerily and put me at ease. The wax removal process was all explained by Rachael, leaving no... See more
4.8
Excellent
37 reviews
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Audiologist with the personal touch
Following a detailed hearing test an in depth discussion about my hearing loss helped me understand why I was having problems and the steps I could take to improve my condition. No hard sell.
27 August 2025
Hidden Hearing Broadstairs
My experience with Hidden Hearing Broadstairs was totally faultless. Sandra on reception was extremely polite and dealt with my initial enquiry promptly and efficiently and offered me an appointment within 48 hours , she fully explained how the appointment would proceed . My appointment with Audiologist Sharon was extremely thorough , following a hearing test she was able to fully explain the problems with my hearing and give her expert advice on the types of hearing aids available to me and I was able to try some hearing aids there and then which was extremely helpful . In conclusion I would 100% recommend Hidden Hearing Broadstairs the whole process was completely seamless from the initial call to receiving my new hearing aids .
11 July 2025
Customer service paramount & everything…
Customer service paramount & everything explained in detail no rushing just pure professionalism. Couldn't wish for better.
19 July 2025
Went today to Broadstairs branch and it…
Went today to Broadstairs branch and it was amazing. I can now hear again clearly after a year of having wax build up. I am so happy!
17 July 2025
Unprompted review
Ear wax remova
Had ear wax removal yesterday by Rachel Smith at Broadstairs branch. The whole experience from start to finish was excellent. Receptionist was very friendly .
Rachel went through the whole process and explained everything before the treatment.
Would definitely recommend.
25 June 2025
Unprompted review
deafness under control
The two ladies in the hidden hearing shop in Broadstairs were very helpful, knowledgeable and understanding.
25 April 2025
May use AI-assist with repliesRead more
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I went for a aptmt with Sharon at…
I went for a aptmt with Sharon at Broadstairs. We discussed my Tinnitus Sharon is going to so a referral to a lady called Fiona at the Chaucer Hospital in Canterbury. I also had a hearing check. Very happy with my aptmt. Also a lovely receptionist.
17 April 2025
Unprompted review
Reply from Audika - Broadstairs
Thanks so much for acknowledging our lovely team in Broadstairs and of course, if we can do anything further, please just let us know.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
A quick appointment
Fitted us in for a quick appointment. Thorough & efficient examination, friendly/helpful staff. The use of camera identified that wax had dissipated & no removal needed, there was no charge for examination.
2 April 2025
Unprompted review
Reply from Audika - Broadstairs
Brilliant news! We are glad we were able to help at such short notice and of course, if we can do anything further, please just reach out.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Microsuction treatment
I received a very friendly welcome by the Hidden Hearing Ear Care Practioner, Rachel Smith. She was very professional and puts you at ease prior to the treatment with full explanation of the procedure and showing a high level of patient care. Highly recommend.
26 March 2025
Unprompted review
I went for wax removal and I have to…
I went for wax removal and I have to say Rachel the Ear Care Practitioner, explained everything step by step in a caring and professional manner.
She gave good advice and made the whole experience a pain free joy.
12 March 2025
Unprompted review
Sharon was very informative
Sharon was very informative. She explained all about the ear and how it works. Sharon was honest, not pushy and very kind. Would definitely recommend.
8 March 2025
Brilliant service by Rachel
I visited the Broadstairs clinic & was greeted by Rachel. She was very polite & friendly, making me feel at ease. I went to the clinic not completely sure what I needed, but Rachel examined my ear & let me know I needed a wax removal. She was very helpful & did a great job. Later on that day I started to notice subtle sounds that I hadn't heard for years. 5 stars, would recommend
12 February 2025
Unprompted review
Special thanks to Sharon at Hidden…
Special thanks to Sharon at Hidden Hearing for all her great help and advice concerning my hearing aids.
I can thoroughly recommend Hidden Hearing Broadstairs.
6 February 2025
Unprompted review
Very good service and very frendly and…
Very good service and very frendly and polite
7 February 2025
Great Service
I was referred as an NHS patient to Hearbase (now taken over by Hidden Hearing) I have had hearing aids since the beginning of this year and have been back to them At Spencer Wing QEQM Hosp Margate several times at the QEQM and their clinic at Broadstairs. I have basically found it difficult to get used to my hearing aids but the Dr I have seen for wax removal by dry suction and the girls, Sharon, Jenny and recently Chloe have all been first class in assisting me.I attended Broadstairs Clinic yesterday 11/12/24 really only for advice, however Chloe who I saw last at Spencer Wing was there and she fitted shorter tubes which immediately solved my issue and also checked my ears for wax, I wasnt expecting all that and can only thank her,for her excellent treatment of me, advice, support and knowledge, but this really does apply to all of them inc Mr Webster
I recommend them all very highly.
Thank you
11 December 2024
Unprompted review
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