We recently arrived in the UK from France. We called in to Audika Carlisle without an appointment to ask about maintenance of hearing aids bought in France. We were warmly and professionally greeted b... See more
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Availability of appt. Seen on time at appt. Nice welcome and clean office. Audiologist professional and friendly. Explained procedures of test. Explained results. Helped set up phone. Arranged... See more
Being made welcome into the shop and also the professional appearance and attention of Mr Gill. We would use the Carlisle shop again. Thanks
My third visit to Hidden Hearing for a hearing test, and I have been very pleased with the past two visits. However, I never had the test because I had a wax build up in one ear. So. A bit of a waste... See more
4.7
Excellent
33 reviews
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Usually a very good service
My third visit to Hidden Hearing for a hearing test, and I have been very pleased with the past two visits. However, I never had the test because I had a wax build up in one ear. So. A bit of a waste of my time, and especially my partners time. I would have thought they would have recommended a wax test first.
7 August 2025
had an appointment with Adam who was…
had an appointment with Adam who was very knowledgeable and very helpful explained everything in detail great experience
5 June 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My first impression was being greeted…
My first impression was being greeted by a lovely gentleman whose name was Joe.
Offered tea which was a lovely gesture.
Then saw Adam who did a very thorough hearing test.
He puts you at ease.
He was very knowledgeable & went through every detail about test.
I would highly recommend Hidden Hidden.
There after care service is excellent
28 February 2025
Unprompted review
Reply from Audika - Carlisle
We hope Joe made the tea how you like it - we won't open the debate about milk first or last!
It's great to read that Joe and Adam made you feel welcome in our new Carlisle clinic and that your experience was as it should be, with thorough testing, knowledge and excellent service.
Thank you so much for leaving your review and of course, if we can do anything further, please do let us know.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Welcoming,friendly knowledgeable i was…
Welcoming,friendly knowledgeable i was made at ease great service
29 April 2025
friendly professional service…
Staff are always attentive Friendly greeting and very very professional giving one confidence in diagnosis
10 April 2025
Lovely clean branch
Lovely clean branch , spotless. Meet by a friendly Irish man who offered me tea and explained the process and made me feel at ease before my test as I had a very hard morning seems like he sensed this and calmed me right down before my test. The test was free and very easy to do, I would recommend hidden hearing to everyone and the staff are a credit to the company
3 March 2025
Unprompted review
Met by plesent staff in nice…
Met by plesent staff in nice surroundings and received excellent treatment from a lovely lady from Newcastle
13 March 2025
Very informative visitor and both Adam…
Very informative visitor and both Adam & Joe very friendly and obliging staff.
11 March 2025
Hidden hearing Carlisle
Hidden hearing Carlisle, the best I've ever experienced. Staff are fantastic would highly recommend.
23 January 2025
Unprompted review
Good personarl skills
Good personarl skills, excellent service. Will recommend
Thank-you
Sue
15 January 2025
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