Audika - Glasgow - Glassford Street Reviews 

90
TrustScore 5 out of 5

4.8

39 Glassford Street, G1 1UG GLASGOW, Lanarkshire, GB


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Rated 5 out of 5 stars

Excellent in every way. The person I saw was kind, friendly, and extremely knowledgeable. I was very happy with my experience. Scheduling was also easy and convenient.

Rated 5 out of 5 stars

Impressed by the care from the 2 sessions recently Wax removal and examination for hearing aids. Careful explanation of the procedures and inclusion and explanation of the results. By the way, I'm... See more

Rated 5 out of 5 stars

I took advantage of the free audio testing. I was tested by Lynsey McDonald MSHAA who carefully spent time explaining every test. All the advantages of the up-to-date aids were shown. I decided to pur... See more

Rated 5 out of 5 stars

The staff in the Glasgow shop in Glassford Street were superb and made us feel at ease on the 2 visits we made. I am now wearing the aids for most of the day and find them comfortable but will wait un... See more



Contact info

  • 39 Glassford Street, G1 1UG, GLASGOW, Lanarkshire, United Kingdom

  • 0141 221 8222

4.8

Excellent

TrustScore 5 out of 5

90 reviews

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4.8

All reviews

(90)

5,433 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An Excellent Hearing Test

Excellent in every way.
The person I saw was kind, friendly, and extremely knowledgeable. I was very happy with my experience. Scheduling was also easy and convenient.

30 August 2026
Rated 5 out of 5 stars

Very good

Very good, thoughtful and attentive service. Excellent explanations and description of context.

A verh good, helpful service.

21 August 2026
Rated 5 out of 5 stars

Impressive Care

Impressed by the care from the 2 sessions recently Wax removal and examination for hearing aids. Careful explanation of the procedures and inclusion and explanation of the results.

By the way, I'm fed up with all these reviews, I'm now elderly and a bit slow on the laptop. I'm with Audika instead of the others because of the quality of their care here in Glasgow. If I'm not happy I'll tell you. Sorry to be grumpy but so many of these things come in, This is my review from the 5th and the 14th

6 August 2026
Rated 5 out of 5 stars

My hearing test was great

My hearing test was great, it was discovered that background noise effects my hearing. The person that done my hearing test was great at explaining everything and the test itself was fine.

5 August 2026
Rated 5 out of 5 stars

Purchased hearing aids a couple of…

Purchased hearing aids a couple of years past. After sales excellent. I had damage to the plastic part of the receiver which holds the bud on! The young lady replaced the whole receiver today 5th May 2026 gratis. Glasford Steet,, Glasgow. Many thanks. Frank

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service with genuine customer care

Excellent, professional service from Audiologist, Chris Lennon. Chris carried out a very thorough hearing test on myself and went the extra mile to help improve my Mum's hearing by investigating and arranging bespoke upgrades to her hearing aids. First class customer service all round.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service and attention to detail

I received a warm and friendly approach by the receptionist and was offered a coffee on arrival. A few minutes later I was Introduced to the new audiologist Laura who made me feel very welcome and relaxed before conducting a thorough hearing test explaining everything as she went through the procedures. She was very professional and took time to illustrate and answer any questions I had. As a result I upgraded my hearing aids and can now look forward to a better future, being able to join in on conversations and hearing sounds I didn’t know i was missing.

11 April 2026
Rated 5 out of 5 stars

Microsuction

Had microsuction carried out in both ears. Very helpful audiologist. Explained process clearly. Showed me video of ear canal before and after. Also carried out basic hearing test.

28 January 2026
Rated 3 out of 5 stars

A locked door is not welcoming

I have been a customer for many years.
When I went for my appointment the door was locked. Someone came and unlocked it then once I was inside locked the door again. I do not think a locked door is in any way welcoming.
Once I was inside the staff were good and helpful.

21 January 2026
Audika - Glasgow - Glassford Street logo

Reply from Audika - Glasgow - Glassford Street

Good morning,
Thank you for your 3- star review and for your ongoing custom.
We welcome your feedback which has been passed on to the appropriate team to investigate further.
However, we are very pleased to hear that you found our staff good and helpful.
If you would like to discuss further our customer services team would be happy to help and can be contacted on 0800 7408 796 or by email on contact@hiddenhearing.co.uk
Kind Regards
Customer Services
Hidden Hearing Ltd

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