I have bought 2 pairs of hearing aids over the years at Audika (Previously Hidden Hearing) and during these 7 or 8 years I have always been received very well by Mary and followed very professiona... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent Service The team at Audika Hove continue to provide a professional and friendly service resulting in my hearing needs being fully met. Liam the audiologist put me at ease, clearly explaine... See more
Today I seen hearing Aid Dispenser, Liam what a very rare caring person, approachable, respectable curtesy all in a professional but very friendly manner. Liam spent one hour checking my tr... See more
I was with Amplifon which has now become Audika. I went for my annual review and hearing test at the Haywards Heath office and was seen by Wilson. He was fantastic, friendly and extremely helpful an... See more
4.7
Excellent
180 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Before visiting Hidden Hearing
Before visiting Hidden Hearing, I had already spent £69 + £50 at another clinic for two sessions. After those sessions, they told me my ears were clean and that I only needed to continue using ear drops. However, after 20 days in the same uncomfortable situation, I decided to book an appointment with Hidden Hearing.
From the start, the receptionist was very kind and welcoming. When Kathryn examined me, she immediately noticed that my ear was still fully blocked. She managed to remove everything properly (70£ only) in one session and even asked me to come back a week later for a free follow-up.
The whole experience was excellent. Kathryn was professional, friendly, and genuinely helpful. I couldn’t be happier with the service, and I’m really glad I chose this place. Highly recommended!
28 August 2025
Very experienced guy
Very experienced guy , was very helpful, he did lots of test and found the problem, would recommend highly
17 June 2025
LIAM & HOVE HIDDEN HEARING
Liam was outstanding in all aspects of my visits.
Attention to detail, fully engaging and he guided and informed me of the process at every stage.
Superb professional and credit to Hidden Hearing.
I very highly recommend Liam and the Hove team... fantastic 👏🏻👏🏻👏🏻
10/10
13 May 2025
Unprompted review
I can hear again!
7 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Through timely and friendly session
Through timely and friendly session. Never felt pressured and all questions were answered with real professionalism. Those questions I forgot to ask were also explained. Fantastic
23 April 2025
Reply from Audika - Hove
Brilliant! Really lovely to read. Thank you.
If we can do anything further to help, please do let us know.
Kind regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Treating an older patient
I was bringing an elderly friend with severe hearing loss and added complications for new aids, and Liam was attentive, kind, thorough and most importantly...unrushed. She felt "seen" and wasn't treated as elderly but with respect and dignity, thank you
29 April 2025
Reply from Audika - Hove
Whilst this is brilliant to read, it also worries us that Hidden Hearing might be the exception and not the norm; we make sure every person receives personalised service and care from us, no matter their background, age or walk of life.
Thank you for noticing this during your visit to us and for taking the time to leave a review. We also appreciate you taking the time out of your day to bring your friend along. We are proud to say that we treat our patients with respect and dignity whether there is a support person there or not, although we always ask for a support person to attend with our patients so that they feel supported by a familiar face. This also allows the support person to ask additional questions when we are sharing our knowledge and expertise, allowing the patient to feel as though they've made the best use of the appointment.
Thank you once again and if we can do anything further to assist your friend, please do not hesitate to reach out.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
A revealing hearing test. I was impressed with how intense and…
I was impressed with how intense and thorough the hearing test was. Elle clearly explained every stage and expected result. I learned, looking at the graph, the exact levels of my hearing. It was a revelation. My decision on how to proceed was respected and not subected to pressure. Many thanks
30 April 2025
Friendly, helpful and knowledgeable
Visited the Hove branch for the first time for a free test as I feared my hearing was getting worse. I sometimes struggle with TV where the characters mumble or there’s background noise. Liam was great, did all the tests, said that my hearing basically wasn’t all that bad! We agreed I’d come back in a year. Liam was friendly, helpful and knowledgeable. He didn’t push to sell hearing aids when it was clear I was happy to continue as I am.
29 April 2025
Liam is knowledgeable and approachable
Liam is knowledgeable and approachable. The clinic is well organised and the appointments always run on time. There is no sales pressure to upgrade - very professional.
4 April 2025
Welcoming,comfortable and professional
They take great care of you at Hidden Hearing. From the warm welcome at reception to the genial and helpful advice from the audiologist I knew I was in good hands. Now I am in possession of a set of hearing aids that are comfortable and efficient. I have turned down the volume on both my radio and my TV!
20 March 2025
Great experience
Very lovely experience at Hidden Hearing last week. Mary on reception was very friendly and Belinda who carried out the procedure was great - very engaging, personable and answered all my questions. Would recommend!
25 February 2025
Unprompted review
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff
Nothing is too much trouble
26 February 2025
A pleasant experience 👍
Jess on the Isle of Wight was pleasant, informative and efficient making my annual consultation a relaxing experience.
19 February 2025
Reply from Audika - Hove
We are so pleased you received a comfortable and professional consultation with Jess on the Isle of Wight. We look forward to seeing you for the next appointment but please do reach out to us if we can assist you in the interim.
Kind Regards,
Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Liam explained the whole process…
Liam explained the whole process clearly,informatively and interestingly.
He couldn’t have been more helpful and has left me in no doubt about my options going forward. Very good service.
31 January 2025
Unprompted review
When I attended my appointment at…
When I attended my appointment at Hidden Hearing in Hove on Wednesday 22nd of I had serious worries about the Hearing Aids which I purchased in December. Liam, the Hearing Aid Consultant dispelled these concerns in a friendly, helpful and professional manner. He listened to all my questions and acted accordingly. Without Liam’s help I would probably have cancelled on this occasion. Mary, the Receptionist, was also friendly and even provided a cup of tea which was very welcome. John Bell
22 January 2025
Unprompted review
Arrived a day early for my appointment…
Arrived a day early for my appointment by mistake. Liam very kindly fitted me in to save me coming back.
22 January 2025
Always helpful
Always helpful. Would have been five stars if it hadn't been for taking a large cheque for replacement!
9 January 2025
Excellent after service
You receive reminder. All staff kind and friendly.
Hearing tested and hearifng aids given annual MOT
8 January 2025
Saved Christmas
Saved Christmas! Walked in today and they fixed my Mum’s hearing aids, without charge. Lovely people - will use them myself in future. Thank you 🙏
23 December 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.