Staff in Clayton street centre were excellent, however Westgate road centre were not helpful and rather off hand. Not at all helpful.
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My partner has been seeing Garrie in Morpeth for 2 years for support with his hearing aids. We always appreciate his professionalism and friendliness. We feel we can trust his advice and high level of... See more
Must compliment the Grainger St Newcastle branch for the very efficient handling of my query Teri passed my concerns to Andy my audiologist who emailed me immediately withe information I required.... See more
Noks was superb, she was kind considerate and extremely helpful . While I have not yet committed to the purchase I am sure I will . The cost whilst discounted is still a significant outlay coming at a... See more
4.3
Excellent
12 reviews
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Staff in Clayton street centre were…
Staff in Clayton street centre were excellent, however Westgate road centre were not helpful and rather off hand. Not at all helpful.
9 October 2026
Excellent service as always
Excellent service as always. Professional staff who explain everything and do a first class job.
9 October 2026
I am disabled and l was treated very…
I am disabled and l was treated very well everything was sorted for me and l thank them for their understanding.
2 October 2026
Must compliment the Grainger St…
Must compliment the Grainger St Newcastle branch for the very efficient handling of my query
Teri passed my concerns to Andy my audiologist who emailed me immediately withe information I required.
Excellent communication and service from this branch for more than 20 years I cannot rate them highly enough
29 September 2026
Unprompted review
The Consultant could see that I needed…
The Consultant could see that I needed to get rid of wax in my left ear . He prescribed me earol .Having used this as directed he was able to remove wax & proceed with a hwaring test . This tedy went well . I do not yet need any hearing aids.
17 September 2026
Straightforward procedure
Straightforward reception, into treatment , well mannered and friendly staff. Removal of wax simple within minutes complete . Well organised.
Already booked the next visit in 3 months
9 September 2026
Great service in Morpeth
My partner has been seeing Garrie in Morpeth for 2 years for support with his hearing aids. We always appreciate his professionalism and friendliness. We feel we can trust his advice and high level of service. Both our lives have been improved by my partner having better hearing and we appreciate the peace of mind we get from knowing that his hearing is in good hands- there’s always someone to turn to if we need advice or help. Thank you Garrie and the team.
27 August 2026
Unprompted review
Andy offered a full explanation and…
Andy offered a full explanation and great customer service
28 August 2026
Noks was superb
Noks was superb, she was kind considerate and extremely helpful . While I have not yet committed to the purchase I am sure I will . The cost whilst discounted is still a significant outlay coming at an awkward time . I am hoping this changes as we sell our property over the next month so I can trying to see Noks once more . Very good service . I was educated !!
6 August 2026
Wax removal
It was initially difficult to get through. When I got my appointment the staff were friendly and reassuring. I needed two visits. The problem with my ear wasn't completely resolved. It was recommended I go to the doctor and continue some treatment at home. I was told I could go back if things didn't improve. This was reassuring.
22 July 2026
Had my hearing aid's for about 5 weeks…
Had my hearing aid's for about 5 weeks now grainger st newcastle upon tyne NE15JF the service i got off a lady called Nok's was friendy warm welcome i have a few problem's adjusting to them but i had help off the lady and i have told just to come in and she will help me very professional highly recommend
1 July 2026
Unprompted review
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