We were seen at our appointment time. Michael, who we first met 3 years ago was still the consultant attending to us. Michael was forthright and professional throughout the consultation and I didn’t e... See more
Location
Switch location53 Westgate Road, NE1 1SG NEWCASTLE UPON TYNE, Tyne and Wear, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was invited for my six month review at Newcastle Felt comfortable and welcome from the first momentPail is relaxed thorough and reassuring I left very satisfied and with confidence maintained Than... See more
Great service at Hidden Hearing Newcastle, Adam on reception was very friendly and helpful. Jo was great when relieving my blocked ears and finding I also had an infection. She was really knowledgea... See more
My husband and both went for hearing tests and hearing aids at the Tynemouth branch of Hidden Hearing. Tojinn was an absolute star, patient, understanding, explained everything really clearly and no... See more
Contact info
53 Westgate Road, NE1 1SG, NEWCASTLE UPON TYNE, Tyne and Wear, United Kingdom
- 0191 2693070
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick easy and reasonable price
Excellent customer service from Garrie
I saw Garrie at Morpeth and felt he really to and understood what I was saying. I had a full hearing test and my hearing aid was checked too. Garrie asked if I needed any adjustments to my hearing aid which I didn't. My husband raised that idea of the latest version of the hearing aid which we discussed and perhaps I will go back in a few months to purchase one. All in all a great experience.
Friendly and respectful staff
Friendly and respectful staff and although I arrived slightly early we were made welcome and offered coffee.
Always came ontime when they said they…
Always came ontime when they said they would. Couteous and pleasant
The person who gave me the Test
The person who gave me the Test, was very professional and friendly.
Can't beat Hidden Hearing
Cheerful greeting on arrival and straight into appointment.
Answered questions and explained everything clearly. Really listened to what I was saying. Very happy with this great service
Home visit for my mams hearing test
Home visit for my mams hearing test. Lovely young man who normally comes out is so nice. Explains everything very thoroughly and is very patient with my mam. 10/10
Kindness and care
My wife is in a care home with a wide range of disabilities. She needed new hearing aids. She was treated with kindness and compassion and her new hearing aids have improved her life
First time ear wax removal
First time i've ever had to use an ear wax removal service and chose this after shopping around and seeing an offer through Hidden Hearing.
Staff were easy to deal with, professional and insightful into my blocked ear and future prevention methods.
Would have no hesitation in using this service again and recommend to anyone.
I was made to feel very comfortable…
I was made to feel very comfortable throughout ,the testing was very thorough and the outcomes explained clearly and there was never any pressure put on me. I will be back next year for a retest.
Appointment
The gentleman who looked after my dad was lovely .
He is very helpful and takes his time explaining everything to both my dad and myself. He doesn’t rush dad and is always vey helpful .
THOROUGH
The hearing test was thorough and carried out very professionally. The results were explained well in an easy to understand manner by a patient expert.
I felt I could hear so much better afterwards.
Quick efficient painless procedure
Quick efficient painless procedure to remove wax from both ears , this was the earliest appointment I could get anywhere in this area and also the cheapest as they have a special deal on at the minute, also free hearing test afterwards, so a win win win situation
Wax removal
Was made to feel very welcome and the procedure was explained fully. Staff were very friendly . Would definitely recommend to family and friends
I’m so thankful I started going to…
I’m so thankful I started going to Hidden Hearing. I couldn’t do without my hearing aid and every year during my checkup they are so helpful and friendly. Can definitely recommend.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







