From the minute you walk in you are greeted by very friendly staff offered tea and coffee once in the appointment room everything is explained to you every step of the way. Ben was super friendly noth... See more
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See what reviewers are saying
I was made to feel very welcome and treated with respect. The appointment was carried out with great kindness and everything was explained in great detail. I would not hesitate to recommend Audika.
From my first visit right through to purchasing and follow up visits I could not have had better service. The hearing test I received was very thorough in identifying my hearing loss and Ben at t... See more
Friendly, welcoming. The test was comprehensive and Emma was knowledgeable and informative. However the cost of the hearing aids is exorbitant even when considering the undoubtedly good back up serv... See more
4.9
Excellent
134 reviews
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Hidden Hearing Plymouth…
I popped into Hidden Hearing Plymouth without any appointment to hopefully gain some advice re my loss of hearing in one ear overnight. I was welcomed into the shop and within 5 mins was being seen by Ben who gave me the appropriate tests there and then and a referral letter for my Doctor. Excellent service really pleasant team. Would recommend without question
3 November 2025
Unprompted review
I saw heather and found her very…
I saw heather and found her very helpful and she told us what she was doing l felt very calm and happy and would recommend any body to go to there
17 October 2025
Very positive experience
Heather was very clear in her explanation about what would happen during the test, very thorough in her examination and testing and gave me what I thought was excellent advice.
Happy to recommend her.
3 October 2025
There was a detailed explanation of the…
There was a detailed explanation of the hearing test and following results.
20 September 2025
Hidden Hearing: Hearing test.
They made me very welcome, and the lady who tested my hearing was very thorough and professional. She even tested my tinnitus condition too, and checked for ear wax. The test was very good, indeed.
13 September 2025
Appointment was on time and an…
Appointment was on time and an excellent service was carried out lots of advice and time spent carrying out test
20 August 2025
Very professional and helpful
Very professional and helpful. Fully explained the procedure. Pleasant and courteous.
19 August 2025
Great service
Professional and thorough experience with each step of the microsuction procedure carefully explained. Suzanne did a fantastic job.
5 August 2025
Unprompted review
Friendly service and understanding my…
Friendly service and understanding my needs.
10 July 2025
Unprompted review
Very friendly and professional…
A very friendly and professional experience. Good guidance and no pressure.
2 July 2025
A possible solution
I think it started to possibly resolve a problem, as regards short term memory loss.
Created another due to product cost.
19 June 2025
Friendly and speedy service
5 June 2025
Informative
Friendly, welcoming. The test was comprehensive and Emma was knowledgeable and informative.
However the cost of the hearing aids is exorbitant even when considering the undoubtedly good back up service.
29 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing and life changing
Just had an amazing experience with Suzanne in the Plymouth, Devon branch.
Had a blocked right ear and was distressed from losing the hearing.
Was seen to instantly and had both ears taken care of.
Didn’t just change my day; felt like it changed my life.
Suzanne couldn’t have been more helpful and understanding.
15 April 2025
Unprompted review
Reply from Audika - Plymouth
Wow! What a review! Life changers. Thank you!
We are pleased the Plymouth clinic got you back on track and of course, if you need us in the future, just reach out; we are happy to help.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Heather
Heather the lady that did my test was very helpful explaining everything in depth not rushing very enjoyable experience.
28 March 2025
Excellent communications
Excellent communications and personal service. Many thanks to Heather and team.
28 February 2025
Unprompted review
Reply from Audika - Plymouth
Thank you so much for taking the time to share your experience of our team in the Plymouth clinic. It's lovely to read you are receiving the personalised service they work tirelessly to deliver.
Naturally, if we can do anything further to support you then please do not hesitate to reach out.
Kind Regards,
Customer Services
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
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