Lily and Julie have always been very accommodating and helpful when it comes to my nan. Being personable and patient when dealing with older people may not seem like much but it goes along way and has... See more
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Lilly is warm friendly careful thorough and fills me with confidence. She always quickly responds to my queries if I have them. I have complete trust in her advice. She perfectly balances efficienc... See more
Lily is absolutely amazing at her job. She is so friendly and professional.She goes above and beyond to help to make sure customers are happy. Communication is always quick too. She is an absolute st... See more
Lovely welcoming reception. Lilly, the audiologist was very knowledgeable & approachable & made me feel comfortable. I felt as though I’d had a thorough examination & I did not feel pressurised to pur... See more
4.9
Excellent
244 reviews
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Really welcoming and pleasant staff
Really welcoming and pleasant staff.
Thoroughly professional review in a relaxed atmosphere. Very satisfying visit
3 October 2025
Brilliant
New contact who did a brilliant job. Professional, well informed and personable
19 September 2025
Brilliant experience seeing Lilly
Lilly was very professional, warm and thorough. We felt totally as ease with her and she explained in detail each test. I would totally recommend.
29 August 2025
Unprompted review
Test made a pleasure.
Jack was proficient and concise punctuality and easy to hear what he was saying. Unfortunately he couldn't sort out my right earing aid.If he had I would have placed an order there and then.The aids he suggested where excellent.i have already passed on to a friend who is fed up with NHS lack of after care. Most likely go back to hidden hearing soon
23 August 2025
Lilly instantly put me at ease
Lilly instantly put me at ease, giving me a very thorough hearing test. She was very clear with her explanation of how hearing works, and options available to me.
22 August 2025
Unprompted review
Lilly and team couldn't be more…
Lilly and team couldn't be more brilliant at their jobs. Took my cheeky Dad along for a test. Lilly was very informative with a great sense of humour. Highly recommend them.
31 July 2025
Unprompted review
Lilly is absolutely brilliant
Lilly is absolutely brilliant. Incredibly knowledgeable and kind
29 July 2025
Lilly is very professional and helpful
Lilly is very professional and helpful, explaining everything as she carries out the various tests.
26 July 2025
A very positive experience
The person, Lily, who tested my hearing was both professional and interactive which meant that my hearing test was both an informative and interesting process
1 July 2025
Unprompted review
Friendly and professional
Friendly, helpful and highly professional staff. Emma was the lady who did the wax removal.
6 June 2025
Professional & Friendly
I had a hearing test with Lilly and was really pleased with the whole experience. She was friendly, professional, and clearly very knowledgeable. The process was smooth and well explained, and she took the time to go through the results clearly. I felt completely at ease and confident in her care. I would definitely recommend Lilly to anyone needing a hearing test — thank you for such a positive experience!
24 February 2025
Unprompted review
Very thorough and customer friendly
23 May 2025
Very friendly
Very friendly, explained the whole process and the tests, constantly checking if we had any questions about what she was saying. Explained all the results and ways to go forward, tested my hearing with hearing aids and ensured they worked properly etc, went for a walk outside with them in to see if I could tell a real world difference not just in the consultation room like most would. Very clean and tidy place too. Highly recommend! Lily was lovely, very attentive
23 May 2025
Unprompted review
May use AI-assist with repliesRead more
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Lilly was fantastic
Lilly was fantastic, warm, professional and extremely thorough. She fully explained all of the tests and made sure I was clear about the process.
Lilly also made sure I had the opportunity ask any questions I needed.
Clearly very experienced and knew exactly what the customer needs.
Overall a very worthwhile visit.
I highly recommend Hidden Hearing Sheffield.
22 April 2025
Unprompted review
Reply from Audika - Sheffield York Street
You are right, Lilly is a very experienced Hearing Aid Audiologist and we are really pleased to read that you had a fantastic experience at the clinic in Sheffield.
Thank you so much for your review. Naturally, if we can help any further, please do not hesitate to contact us.
Kind Regards,
Customer Services
Hidden Hearing Ltd
0800 740 8796 / 01622 775191
contact@hiddenhearing.co.uk
Professional service with welcoming smile
I visited hidden hearing today for my test, i was greeted by a friendly receptionist who made sure that i feel welcome.
I was then called in by Lilly who introduced herself as hearing aid dispenser. LILLY Explained all the procedure from taking the consent to the last bit.
Lilly was friendly with can do attitude and answered all the questions i had. Nothing seemed a big trouble for her and she made me feel at ease with smile and professionalism.
I would recomend Lilly anytime to my friends family and community without hesitation.
8 April 2025
Unprompted review
1st hearing test
We have visited Sheffield branch today. For my husbands hearing test. LILLY Demirezen was great. She explained procedures step by step. My husband got a very thorough check. I found process really interesting.
8 April 2025
Unprompted review
Lilly in Sheffield office
Saw Lilly in Sheffield yesterday. Really friendly and professional. Put me at ease straight away. Can't fault.
26 March 2025
Unprompted review
What Amazing service from Lilly and the…Amazing.
What Amazing service from Lilly and the lady on Reception.Saved the day for my 86 year old mum.Lilly you are a Star.
20 March 2025
Unprompted review
From walking through the door we knew…
From walking through the door we knew that were in the right place. Friendly welcome from the receptionist with an offer of a drink. Lilly was exceptional at her job and was really knowlegable and talked us through the process every step of the way. If we needed to ask anthing she always had the answer.looking forward to collecting the earing aid
14 March 2025
Unprompted review
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