Audiology Associates Ltd - Ebbw Vale Reviews 49

TrustScore 4.5 out of 5

4.6

Market Street, 3 The Mews, NP23 Ebbw Vale, Wales, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent, kind and caring treatment from the reception staff and Katie who carried out my pain-free procedure. Roger Bowen

Company replied

Rated 5 out of 5 stars

I#WATCHING IN FREDERICKSBURG VIRGINIA U S.A. I never miss an upload! 've never learned so much about a topic I knew absolutely nothing about.I punctured my eardrum as a child.Ive always wanted to kn... See more

Rated 5 out of 5 stars

I had a hearing issue since a road traffic accident seven years ago. Robert at Audiology Associates diagnosed the problem and with one follow up visit I now have good earring in both ears. No issues w... See more

Company replied

Rated 5 out of 5 stars

Audiology Associates ignited a passion I didn't know I had. They are very friendly and educational and I am completely in love with their accents!!! I requested a particular video once and the very ne... See more


Company details

  1. Hearing Aid Shop

Information provided by various external sources

Audiology Associates Ltd is a leading South Wales Audiology Clinic, specialising in Hearing Aid Dispensing and Endoscopic Ear Wax Removal via Microsuction.


Contact info

  • Market Street, 3 The Mews, NP23, Ebbw Vale, Wales, United Kingdom

  • 01495 651232

4.6

Excellent

TrustScore 4.5 out of 5

49 reviews

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Rated 5 out of 5 stars

Excellent treatment from the Ebbw Vale Audiology

Excellent, kind and caring treatment from the reception staff and Katie who carried out my pain-free procedure.

Roger Bowen

12 February 2026
Unprompted review
Audiology Associates Ltd - Ebbw Vale logo

Reply from Audiology Associates Ltd - Ebbw Vale

Mr Bowen,
Thank you so very much to write your kind review- thrilled to learn that you had a great experience with our team. I shall pass your kind words on.
We look forward to welcoming you into the clinic in the future.

Rated 5 out of 5 stars

First time ear wax removal - I didn’t know I had any at first!!

This was my first time having ear wax removal and the results were fantastic! I’m 25 and had no issues with my ears previously until the last few days I’ve felt some pressure in my left ear.

It didn’t go away, even though I thought it was nothing, I stopped by and asked for an appointment in which they managed to fit me in the next day.

I just left and the amount of wax they took out was absolutely unreal, it filled my ear canal and I didn’t even know it was there and building up for some time!

Claire was brilliant, explained everything to me and kept checking I was ok. I felt slight pressure and some cracking from the microsuction but nothing uncomfortable, if anything it tickled a little.

100% recommend this team, I feel better already!!

30 April 2025
Unprompted review
Audiology Associates Ltd - Ebbw Vale logo

Reply from Audiology Associates Ltd - Ebbw Vale

Jade- Thank you so much for sharing your experience!

We’re delighted to hear that you’re feeling better and that Claire was able to help explain everything and put you at ease during your first ear wax removal.

It’s surprising how much wax can build up without us even realising, so we’re glad you came in when you did. We really appreciate your kind words and recommendation — it means a lot to our team.
If you ever need us again, we’re always here to help!
Kindest Regards
The Team at Audiology Associates

Rated 5 out of 5 stars

First Class Service

Just like to say how professional and understanding Leah and the team at Ebbw Vale, Audiology Associates were on my recent visit. First class treatment from a very informative Audiologist who talked me through the procedure at every step and made the experience so straightforward. Would highly recommend to anyone wanting earwax removal treatment. Thank you Mr. Brown.

29 April 2025
Unprompted review
Audiology Associates Ltd - Ebbw Vale logo

Reply from Audiology Associates Ltd - Ebbw Vale

Mr Brown!
It was an absolute pleasure meeting you and your lovely wife.
Thank you so much for taking the time to leave such a kind review- it truly means a lot to us. We're so pleased to hear that you felt well looked after.
Providing a professional yet warm and welcoming experience is very important to us, and it’s wonderful to know that came across during your visit.
Warmest thanks again,
Leah Morris-Barber
Clinical Director

Rated 2 out of 5 stars

I recently had an unsettling experience…

I recently had an unsettling experience at this location. While sitting in the reception area waiting for a family member, I overheard two staff members talking about a colleague behind her back. It was clear they didn't realize anyone was waiting, and it made me feel uncomfortable to witness this kind of behavior. Professionalism and respect are important, especially in a customer-facing environment, and it was disappointing to see this kind of conversation happening where clients can hear. I hope this is addressed to maintain a more positive and respectful atmosphere for everyone.

7 February 2025
Unprompted review
Audiology Associates Ltd - Ebbw Vale logo

Reply from Audiology Associates Ltd - Ebbw Vale

Good Afternoon Mr Smith,

I hope this response finds you well.
Thank you for taking the time to share your experience with us. I sincerely apologise that you were made to feel uncomfortable while waiting in our reception area. Professionalism and respect are core values we uphold, and we appreciate you bringing this matter to our attention.

We are typically praised for our warm and professional environment, and as a close-knit team, we strive to maintain a positive and supportive workplace culture. It’s disappointing to hear that this was not reflected during your visit. Please rest assured that I take this feedback seriously and will be addressing it with our team to ensure all staff maintain the highest standards of conduct, in all areas of the clinic.

Our goal is to create a warm, welcoming and respectful atmosphere for everyone, and we regret that this was not your experience on this occasion.

I would appreciate the opportunity to discuss this further, if you would kindly reach out to me directly at 01495 651232 I would appreciate it no end. We value all feedback as it helps us improve, and we truly appreciate the opportunity to make things right.

Kindest Regards
Leah Morris-Barber
Clinical Director




Rated 5 out of 5 stars

Ear wax removal

Rhys put me at my ease and explained everything to me with no rush , very informative and the staff are so polite and friendly and professional, the procedure was both pain free and quick .very pleased .

12 June 2024
Unprompted review
Audiology Associates Ltd - Ebbw Vale logo

Reply from Audiology Associates Ltd - Ebbw Vale

Rae!
How lovely of you to take the time to leave such a positive review for our team!
Words such as yours mean the world and we appreciate you taking the time to share your a with us.
I shall pass your lovely feedback onto our team.
We look forward to welcoming you back to clinic in the future.
Stay safe,
The team at Audiology Associates

Rated 5 out of 5 stars

Ear Wax Removal

Thank you to the Team for helping me to hear again following the removal of my ear wax. Would certainly recommend.

9 March 2024
Unprompted review
Audiology Associates Ltd - Ebbw Vale logo

Reply from Audiology Associates Ltd - Ebbw Vale

Hey Tom,
Thank you so very much for taking the time to review us and sharing your experience.
So thrilled you would recommend the service you received.
Take care
The Team @Audiology Associates 👂🏼

Rated 5 out of 5 stars

Very professional company with quality…

Very professional company with quality staff, from the time I made contact with Audiology Associates I was treated with utmost courtesy, Taylor the audiologist diagnosed my problem and gave me several solutions. Once decided on the way forward my treatment was second to none and it’s a pleasure to hear the birds chirping away in my back garden something I have missed for a number of years.
You will not be disappointed in visiting this practice.

8 March 2024
Unprompted review
Audiology Associates Ltd - Ebbw Vale logo

Reply from Audiology Associates Ltd - Ebbw Vale

What a delightful review Mr Bluck! Thank you so very much for taking the time to comment on the service you received from our team.
We are thrilled at the quality of life you’re experiencing as a result of choosing us to assist with your hearing health.
So pleased you’re enjoying the positive change.
We look forward to welcoming you into clinic in the future.
Stay safe
The team at Audiology Associates 👂🏼

Rated 5 out of 5 stars

Brilliant staff and super service

Went above and beyond for myself when in need! Staff are super friendly and supportive. As a person with problematic ears I wouldn’t go anywhere else.

21 February 2024
Unprompted review
Audiology Associates Ltd - Ebbw Vale logo

Reply from Audiology Associates Ltd - Ebbw Vale

Hi Laine,
So lovely to see you in clinic today and pleased we could offer you help when you were feeling so yuck!
Thank you so very much for your kind review, we appreciate you taking the time to do so.
Take care, the team @Audiology Associates

Rated 5 out of 5 stars

Audiology Associates is Awesome!

I#WATCHING IN FREDERICKSBURG VIRGINIA U S.A.
I never miss an upload!
've never learned so much about a topic I knew absolutely nothing about.I punctured my eardrum as a child.Ive always wanted to know more about what happened.The teaching The feeling of family I want to know about his son his wife the staff.I look forward to the videos My new vocabulary.These guys are as entertaining as The Pimple Popper!He never gripes or complains it's an enlightening experience oerience.It betters me It makes my day better.Definantky a big part of my self care.If I visited your country You. Would be first on my list of places to visit!.I'm in A A.Audiology Associates and I'm a "Waxaholic"

9 April 2023
Unprompted review
Rated 5 out of 5 stars

Very educational and heart warming

Very educational, l didnt realise how others suffer with their ears. Audiology Associates are professional, they are very patient with their patients, very experienced and are caring.
I watch everyday and am amazed with what they do. I am a Chiropodist and have experience of working with the general public.
May this carry on being something we can watch on a daily basis.

5 April 2023
Unprompted review
Rated 5 out of 5 stars

Great narration

Great narration. I really like to see you (or both) on the screen. It’s more personal; as though you’re talking to us directly.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

I love your videos

I love your videos! I live in the U.S. so unfortunately I have never been to one of your clinics. Despite that, I watch your videos nightly and feel as if I'm visiting with an old friend. Your videos are very educational and entertaining, your voice is soothing and comforting. It is obvious you treat your patients with patience, kindness and care. Your patients are so fortunate that they have you as your audiologist!

30 March 2023
Unprompted review
Rated 5 out of 5 stars

I really love the way you explain your…

I really love the way you explain your procedure in every one of your patients. Sometimes I feel like how much wax can be down in the ears. I wish I had an ear specialist like you in my area where I live. It is so relaxing to see your work . My husband says I am obsessed with these videos. Continue Doing a GREAT JOB. Joyce Watson ❤️❤️❤️❤️

31 March 2023
Unprompted review
Rated 5 out of 5 stars

Love your videos and so much helpful…

Love your videos and so much helpful information.Your demeanor is outstanding! Truly you can tell you love what you do. Anyone needing your expertise should feel very comfortable. If I lived in the UK, I would certainly book an appointment!

31 March 2023
Unprompted review

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