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Audio T Reviews 

2,614
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 717 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional approach, making interactions pleasant and informative. Many people highlight the outstanding service received, noting the excellent advice and guidance provided throughout their journey. Consumers appreciate the personalized approach, including home demonstrations and installations, ensuring products perfectly fit their needs and environment. The company also excels in product knowledge, helping customers make informed decisions and resolving technical issues efficiently, leading to high satisfaction with their purchases.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service, consistently highlighting the great, friendly, and... See more

Product

Customers consistently note positive experiences with product, often praising the excellent condition of... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the fantastic and outstanding... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as enjoyable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited the Chandlersford branch of Audio T twice. We were assisted by Nick who was very helpful as it had been a long time since we had purchased any audio equipment. He sent us e mails listing a... See more

Company replied

Rated 5 out of 5 stars

I was looking for a new Turntable and having purchased a Rega amp from Audio T in Swansea about a year ago I spoke with Nic about the Rega Planar 6 and how that might fit within my HI-FI set up. Nic w... See more

Company replied

Rated 5 out of 5 stars

Excellent from initial enquiry to purchase. Booked appointment to try out different speakers - easy and hassle free. On arrival - room was all setup and other speaker options had been also made av... See more

Company replied

Rated 5 out of 5 stars

Outstanding service by Andy,the store manager of your Swindon branch. Always goes above and beyond,sharing advice and guidance along the way. Expertly installed too. Can not recommend en... See more

Company replied



Company details

  1. #15 of 38 best companies in Hi-fi shop
  2. #2 of 4 best companies in Audio visual consultant
  3. #1 of 3 best companies in Audio visual equipment repair service
  4. #4 of 23 best companies in Audio-visual equipment supplier
  5. #3 of 6 best companies in Home Cinema Installation
  6. #8 of 31 best companies in Home audio shop

About Audio T

Written by the company

Audio T - The UK's Oldest Independent Specialist Hi-Fi Retailer - EST. 1966

Audio T is the UK’s oldest independent specialist retailer of Hi-Fi and Home Cinema, with ten brick & mortar stores across England and Wales. Founded in 1966, we offer over 60 years' worth of experience and expertise. Run by four hands-on directors, and with our stores manned by passionate staff with a love of music and film, Audio T is the perfect Hi-Fi & Home Cinema shopping solution for enthusiasts looking for an honest and unbiased opinion.


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Audio T - Organisers of 
The Bristol Hi-Fi Show

The UK's largest and longest running Hi-Fi & Home Cinema Trade Show.


The Bristol Hi-Fi Show


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Our Price Promise

Best Kit. Best Prices

Best Kit. Best Prices
At Audio T, our commitment to customer satisfaction is unwavering, which is why we offer The Audio T Price Promise. This commitment provides you with the assurance that when you shop with us, you will not only receive exceptional service but also unbeatable value for your money. We understand the importance of finding the perfect Hi-Fi & Home Cinema equipment within your budget, and our knowledgeable and friendly team is dedicated to helping you make informed decisions. With The Audio T Price Promise, you can purchase with confidence, knowing that we will always strive to deliver the best service and value for your hard-earned money.

If you find a better price, be sure to contact us or visit your local store.

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4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,614)

673 reviews in the last 12 months

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Rated 5 out of 5 stars

Great clearance bargain

I bought a streamer online in the clearance sale. It was described as ex-demo. I would normally go to one of the Audio-T shops to see clearance items, but I've had a good experience with them previously, so I took chance on home delivery. The streamer came in its original packaging with all its accessories and was clean and unmarked. It works perfectly and so I've got a great bargain from Audio-T. I think if I was buying clearance speakers, then I would listen to them in the shop beforehand, but Audio-T do look after their demo kit, so I recommend their clearance bargains.

7 August 2026
Rated 5 out of 5 stars

Great service

Great service from Wayne and the folks at Audio T Southampton.
Wayne installed my new tome arm and made sure that all aspects of my turntable were just right.
I always get great service from Audio T Southampton

5 August 2026
Rated 5 out of 5 stars

I was looking to Upgrade my Turntable…

I was looking for a new Turntable and having purchased a Rega amp from Audio T in Swansea about a year ago I spoke with Nic about the Rega Planar 6 and how that might fit within my HI-FI set up. Nic was very helpful and arranged a demo session which he set up to match my home system. He answered all my questions and clearly understood my home set up and what effects I was trying to achieve. With his expertise and knowledge I was grateful for his input and that enabled me to make informed decisions and I have since been delighted with my purchase. I would highly recommend Audio T, Nic and all who work in Swansea branch

21 July 2026
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Reply from Audio T

Hi John, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Great advice and customer service

Great advice in the shop and expert help installing and helping understand the capabilities of the system.

6 August 2026
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Reply from Audio T

Hi Maurice, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

I continue to enjoy supporting Audio T…

I continue to enjoy supporting Audio T Swindon as my first port of call for all my ongoing HiFi developments. Andy and Jon are always on hand to respond, advise and guide. Consistently great service.

5 August 2026
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Reply from Audio T

Hi Timothy, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable and friendly staff. Pretty rare these days! Many thanks to Rishi and the team.
Jeff

5 August 2026
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Reply from Audio T

Hi Jeff, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Great advice

Great advice. Audio T came up with the perfect solution to my problem - no flannel, no sales pitch, just good, honest advice. And a decent price. Thank you.

29 July 2026
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Reply from Audio T

Hi Nick, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Alan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

The Swansea branch were flawless

The Swansea branch were flawless. Helped recommend an Audiolab 9000q amp which was out of this world.

Thanks you :-)

5 August 2026
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Reply from Audio T

Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Excellent service!

Excellent service!

4 August 2026
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Reply from Audio T

Hi Jim, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Helpful service

only bought a stylus cleaning brush by post, but friendly helpful service. Always use Audio T.

28 July 2026
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Reply from Audio T

Hi David, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

A friendly and professional company

The company managed to resolve a problem with our sound quickly and efficiently. We also purchased new speakers and they are just great! A friendly and professional service. I would certainly recommend Audio T.

22 July 2026
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Reply from Audio T

Hi Steve, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Portsmouth store. We'll be sure to pass on your thanks to Luke & Stephen. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Best Audio Experience in Wales

Always a fab experience to visit Audio T. The staff are friendly and helpful and extremely knowledgeable.

28 July 2026
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Reply from Audio T

Hi Ian, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Excellent knowledgeable staff who are…

Excellent knowledgeable staff who are very friendly and helpful Received my order exactly as promised

4 August 2026
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Reply from Audio T

Hi Lyn, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Item received in excellent condition

Item received in excellent condition. Team was helpful in addressing follow up questions.

4 August 2026
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Reply from Audio T

Hi Morgan, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our online store. We'll be sure to pass on your thanks to the team. Please don’t hesitate to get in touch if there’s anything else we can do to help in the future. All the best – Audio T

Rated 5 out of 5 stars

We visited the Chandlersford branch of…

We visited the Chandlersford branch of Audio T twice. We were assisted by Nick who was very helpful as it had been a long time since we had purchased any audio equipment. He sent us e mails listing alternative options in a range of prices for the units we wanted so that we could take our time to make a final decision.We also chose Audio T because they were able to set the system up for us, something which we would not have been able to do ourselves.This was carried out by Wayne who was also very helpful in demonstrating how to do various things.

1 August 2026
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Reply from Audio T

Hi Roger, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Alan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Really knowledgeable and friendly staff…

Really knowledgeable and friendly staff who care about audio selection/purchase outcomes

15 July 2026
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Reply from Audio T

Hi Tony, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Paul, Jake, Adrian & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

fantastic service and brilliant staff…

fantastic service and brilliant staff knowledge a pleasure spending time in the shop and my installation at home was first class of the highest order. Jon and andy were sublime in providing me with a fantastic set up that i have enjoyed many hours of quality listening pleasure

29 July 2026
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Reply from Audio T

Hi Darren, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cheltenham store. We'll be sure to pass on your thanks to Jon, Farid & Andy. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Excellent service

Excellent service
Excellent product
Thank you very much

31 July 2026
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Reply from Audio T

Hi Jeffery, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Tiago. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

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