Banner for Audio T

Audio T Reviews 

2,585
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, friendly demeanor, and professional approach, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the personalized advice and support received throughout their purchasing journey. The overall service experience is consistently described as excellent, with consumers appreciating the ease and efficiency, often including valuable home demonstrations. People are highly satisfied with the products, frequently mentioning the superb sound quality and the ability to find exactly what they needed through expert guidance, leading to a wonderful experience from start to finish.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Service

People report positive experiences with service, consistently highlighting the excellent and professional... See more

Product

Clients share positive opinions on product, highlighting the excellent condition and performance of items... See more

Customer service

Consumers find customer service to be positive, highlighting outstanding service, expert advice, and a... See more

User experience

Customers consistently note positive experiences with user experience, describing it as wonderful, enjoyable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying my hi-fi, home cinema from Audio T for many years. The level of expertise in respect of product knowledge is excellent. The after sale installation is an important part of any purch... See more

Company replied

Rated 5 out of 5 stars

I already knew what product I wanted, but it was great having my decision reinforced and seeing it in the flesh in store. I traded-in my old AV receiver and got a very fair price. I got regular update... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Audio T in Cheltenham. and John in particular, and have always received good, impartial advice on Hi-Fi matters for decades. He helped me, this time, in recommending an effec... See more

Company replied

Rated 5 out of 5 stars

Excellent from initial enquiry to purchase. Booked appointment to try out different speakers - easy and hassle free. On arrival - room was all setup and other speaker options had been also made av... See more

Company replied



Company details

  1. #16 of 38 best companies in Hi-fi shop
  2. #2 of 4 best companies in Audio visual consultant
  3. #1 of 3 best companies in Audio visual equipment repair service
  4. #5 of 23 best companies in Audio-visual equipment supplier
  5. #3 of 6 best companies in Home Cinema Installation
  6. #8 of 32 best companies in Home audio shop

About Audio T

Written by the company

Audio T - The UK's Oldest Independent Specialist Hi-Fi Retailer - EST. 1966

Audio T is the UK’s largest independent specialist retailer of Hi-Fi and Home Cinema, with eleven brick & mortar stores across England and Wales. Founded in 1966, we offer over 50 years' worth of experience and expertise. Run by four hands-on directors, and with our stores manned by passionate staff with a love of music and film, Audio T is the perfect Hi-Fi & Home Cinema shopping solution for enthusiasts looking for an honest and unbiased opinion.


Contact Us Store Locator

Clearance eClub Newsletter

Music at Home About Us


Be sure to follow us on social media -


Facebook Instagram Twitter



Audio T - Organisers of 
The Bristol Hi-Fi Show

The UK's largest and longest running Hi-Fi & Home Cinema Trade Show.


The Bristol Hi-Fi Show


Be sure to follow The Bristol Hi-Fi on social media -


Facebook Instagram Twitter


Our Price Promise

Best Kit. Best Prices

Best Kit. Best Prices
At Audio T, our commitment to customer satisfaction is unwavering, which is why we offer The Audio T Price Promise. This commitment provides you with the assurance that when you shop with us, you will not only receive exceptional service but also unbeatable value for your money. We understand the importance of finding the perfect Hi-Fi & Home Cinema equipment within your budget, and our knowledgeable and friendly team is dedicated to helping you make informed decisions. With The Audio T Price Promise, you can purchase with confidence, knowing that we will always strive to deliver the best service and value for your hard-earned money.

If you find a better price, be sure to contact us or visit your local store.

Contact info

Promotion box for Audio T

Join our eClub Newsletter and Save!

Stay in the loop and save an extra 5% on hundreds of items

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,585)

706 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer of Audio T in Cheltenham for Decades

I have been a customer of Audio T in Cheltenham. and John in particular, and have always received good, impartial advice on Hi-Fi matters for decades. He helped me, this time, in recommending an effective 6-star power strip (ISOTEK EVO3 Initium) and use of an unswitched double mains socket. I have a good 30 year old Apollo Soprano stand with wooden modular legs and glass shelves (weighs a ton). He provided replacement spikes (had lost the old ones) and then some large spike feet to protect the wooden floor. Amazing the difference this has made for improving detail, clarity, bass and tonal quality of singers in my mostly Naim system.

18 June 2026
Audio T logo

Reply from Audio T

Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cheltenham store. We'll be sure to pass on your thanks to Jon, Farid & Andy. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

After a long wait for the equipment…

After a long wait for the equipment (not your fault), Max took the trouble to deliver it personally to speed things up. The delivery was not as straightforward as it might have been because of my holiday, but it worked very well.

13 June 2026
Audio T logo

Reply from Audio T

Hi Alan, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Great staff

1 July 2026
Audio T logo

Reply from Audio T

Hi Colin, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Portsmouth store. We'll be sure to pass on your thanks to Luke, Alan & Stephen. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Expertise combined with patience and courtesy

Recently, I purchased a set of leads from the store in Brighton. I returned later in the day having experienced considerable difficulty in assembling my system. The manager and his assistant were unhesitating in providing advice and in demonstrating how to connect the system
I was most impressed both with their courtesy and patience

23 June 2026
Audio T logo

Reply from Audio T

Hi Michael, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Paul, Jake, Adrian & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

I was going to spend a fair amount of…

I was going to spend a fair amount of money on a new pair of speakers for my Hi-Fi.
The beauty of Audio T is that Wayne and Tiago at Chandler's Ford branch understand their products and that a demo of the equipment in your home is VITAL to ensure you get what YOU need for your system. Three home demo's of three sets of speakers ensured I got what I NEEDED. It's an expensive mistake to just buy expensive equipment and think the componemns will "get on" with each other.
It's the service that you receive to ensure your happiness rather than just selling reduced price equipment in a box that seperates a HI-FI shop from an electronics retailer.

27 June 2026
Audio T logo

Reply from Audio T

Hi Erik, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Tiago. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Great service and advice

Great service and advice regarding some additions to my system that I bought at AudioT thirty years ago!

15 June 2026
Audio T logo

Reply from Audio T

Hi Alison, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Visited Audio T Swansea during the past…

Visited Audio T Swansea during the past weekend to attend one of their summer Hifi sessions.

The session was conducted by Nic & was one of the best Hifi demonstrations I’ve ever had & I’ve been attending Hifi shows and demos to help me build my system for over 40 years.

On this occasion I was talked through the various stylus profiles.

A demonstration was done on the same turntable using my records to demonstrate the different sonic characteristics of elliptical, Shibata & Microline styli. It was very enjoyable and well organised too.

To my ears, the Microline won the day.

Nic has a huge amount of knowledge & experience in the industry. I really appreciate the opportunity he’s given me to try different products and Nic & the staff really take an interest to get to understand my system and set up at home so that they can advise on the most effective upgrade path.

Demonstrations at Audio T Swansea are always well structured which makes things easy to follow and understand, this has helped me get the most benefit from my visits.

I’m a frequent visitor and have bought about 90% of my Hifi from the shop since I purchased my LP12 back in the late 1980’s

As a result of the support & advice from the staff, I’ve been able to build a Hifi system at home that I am really happy with and I can get on with what I enjoy most, listening to music.

The high level of customer service from Nic, Andrew and Adrian is much appreciated, always welcoming and nothing is ever too much trouble.

Thanks again for a great day

27 June 2026
Unprompted review
Audio T logo

Reply from Audio T

Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Superb service with home delivery and…

Superb service with home delivery and set-up by an expert all for free. Amazing!!!!!!!!

20 June 2026
Audio T logo

Reply from Audio T

Hi Nerys, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Excellent HI Fi knowledge.

27 June 2026
Audio T logo

Reply from Audio T

Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, and installation
ALL GOOD

20 June 2026
Audio T logo

Reply from Audio T

Hi Tadgh, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

EXCELLENT Service

Once again Richie and the boys,looked after me! If you are in the area,check these boys out !

27 June 2026
Audio T logo

Reply from Audio T

Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Home trial of new cables

Audio-T allowing home trial of new cables is an essential part of upgrading individual systems in their home environment. Delivering the cables to my home, as it was on their commute, is an added and welcome bonus plus there was no pressure to return them within a certain timescale.

15 June 2026
Audio T logo

Reply from Audio T

Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cheltenham store. We'll be sure to pass on your thanks to Jon, Farid & Andy. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Thank you again to Andy at AudioT…

Thank you again to Andy at AudioT Swindon.
His knowledge, and attention to detail, and friendly and helpful advice is always assured.
We will certainly be coming back to AudioT Swindon for our next HiFi purchase.

17 June 2026
Audio T logo

Reply from Audio T

Hi Jane, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Turntable sessions

Attended one of the turntable sessions, which was excellent in every aspect, informative, relaxed and sharing the love of listen to music through equipment of excellent quality with like minded people Matt did a great job.
I've been using the Cardiff branch since i started my HiFI journey and the no pressure friendly advice always helped me achieve the sound i was looking for. if your looking to upgrade or just starting out this is the place to GO!

20 June 2026
Unprompted review
Audio T logo

Reply from Audio T

Hi Steven, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Great advice and help

Over several months, Jon at Audio-T gave unstinting support as we worked through a thorough upgrading of our HiFi. We can’t praise Jon and Andy highly enough for sharing their experience and advising us so well. Very happy indeed with the result.

25 June 2026
Audio T logo

Reply from Audio T

Hi David, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Cheltenham Audio -T first class service…

Cheltenham Audio -T first class service again as always.Jon and his Boss Kevin arrived at our home dead on pre arranged time,to deliver, assemble and setup our new speakers.Time was taken to assemble and for placement to suit our requirements.The boys had time for tea & coffee and a chat.Finally fire up system and make sure all was correct before leaving .

10 June 2026
Audio T logo

Reply from Audio T

Hi Caroline, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cheltenham store. We'll be sure to pass on your thanks to Jon, Farid & Andy. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Turntable ‘seminar’

Attended the recent turntable session/seminar at Audio T Cardiff hosted by Matt.
Had a great time, listened to different genres of music that I wouldn’t normally listen to and picked up a lot of tips about turntable care and setup.
Well worth the visit.

20 June 2026
Unprompted review
Audio T logo

Reply from Audio T

Hi Jeremy, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

24 June 2026
Audio T logo

Reply from Audio T

Hi Janette, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Paul, Jake, Adrian & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Great experience

Bought an ex-demo amplifier at a very reasonable price - excellent condition on arrival and very happy with the performance.

Excellent customer service and communication from Dan/Rishi/Gareth, many thanks!

23 June 2026
Audio T logo

Reply from Audio T

Hi Jay, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Extremely helpful

The help I received from Thomas in Manchester and Paul and Adrian in Brighton with my Online purchase was exceptional. They kept me up to date throughout, going out of their way to make sure everything went smoothly. I couldn't recommend Audio T and their staff more highly.

23 June 2026
Audio T logo

Reply from Audio T

Hi Ian, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our online store. We'll be sure to pass on your thanks to the team. Please don’t hesitate to get in touch if there’s anything else we can do to help in the future. All the best – Audio T

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look