I have been buying my hi-fi, home cinema from Audio T for many years. The level of expertise in respect of product knowledge is excellent. The after sale installation is an important part of any purch... See more
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Audio T - The UK's Oldest Independent Specialist Hi-Fi Retailer - EST. 1966
Audio T is the UK’s largest independent specialist retailer of Hi-Fi and Home Cinema, with eleven brick & mortar stores across England and Wales. Founded in 1966, we offer over 50 years' worth of experience and expertise. Run by four hands-on directors, and with our stores manned by passionate staff with a love of music and film, Audio T is the perfect Hi-Fi & Home Cinema shopping solution for enthusiasts looking for an honest and unbiased opinion.
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Audio T - Organisers of
The Bristol Hi-Fi Show
The UK's largest and longest running Hi-Fi & Home Cinema Trade Show.
Be sure to follow The Bristol Hi-Fi on social media -
Best Kit. Best Prices

United Kingdom

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I have been a customer of Audio T in Cheltenham. and John in particular, and have always received good, impartial advice on Hi-Fi matters for decades. He helped me, this time, in recommending an effective 6-star power strip (ISOTEK EVO3 Initium) and use of an unswitched double mains socket. I have a good 30 year old Apollo Soprano stand with wooden modular legs and glass shelves (weighs a ton). He provided replacement spikes (had lost the old ones) and then some large spike feet to protect the wooden floor. Amazing the difference this has made for improving detail, clarity, bass and tonal quality of singers in my mostly Naim system.

Reply from Audio T
After a long wait for the equipment (not your fault), Max took the trouble to deliver it personally to speed things up. The delivery was not as straightforward as it might have been because of my holiday, but it worked very well.

Reply from Audio T
Recently, I purchased a set of leads from the store in Brighton. I returned later in the day having experienced considerable difficulty in assembling my system. The manager and his assistant were unhesitating in providing advice and in demonstrating how to connect the system
I was most impressed both with their courtesy and patience

Reply from Audio T
I was going to spend a fair amount of money on a new pair of speakers for my Hi-Fi.
The beauty of Audio T is that Wayne and Tiago at Chandler's Ford branch understand their products and that a demo of the equipment in your home is VITAL to ensure you get what YOU need for your system. Three home demo's of three sets of speakers ensured I got what I NEEDED. It's an expensive mistake to just buy expensive equipment and think the componemns will "get on" with each other.
It's the service that you receive to ensure your happiness rather than just selling reduced price equipment in a box that seperates a HI-FI shop from an electronics retailer.

Reply from Audio T
Great service and advice regarding some additions to my system that I bought at AudioT thirty years ago!

Reply from Audio T
Visited Audio T Swansea during the past weekend to attend one of their summer Hifi sessions.
The session was conducted by Nic & was one of the best Hifi demonstrations I’ve ever had & I’ve been attending Hifi shows and demos to help me build my system for over 40 years.
On this occasion I was talked through the various stylus profiles.
A demonstration was done on the same turntable using my records to demonstrate the different sonic characteristics of elliptical, Shibata & Microline styli. It was very enjoyable and well organised too.
To my ears, the Microline won the day.
Nic has a huge amount of knowledge & experience in the industry. I really appreciate the opportunity he’s given me to try different products and Nic & the staff really take an interest to get to understand my system and set up at home so that they can advise on the most effective upgrade path.
Demonstrations at Audio T Swansea are always well structured which makes things easy to follow and understand, this has helped me get the most benefit from my visits.
I’m a frequent visitor and have bought about 90% of my Hifi from the shop since I purchased my LP12 back in the late 1980’s
As a result of the support & advice from the staff, I’ve been able to build a Hifi system at home that I am really happy with and I can get on with what I enjoy most, listening to music.
The high level of customer service from Nic, Andrew and Adrian is much appreciated, always welcoming and nothing is ever too much trouble.
Thanks again for a great day

Reply from Audio T
Superb service with home delivery and set-up by an expert all for free. Amazing!!!!!!!!

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Reply from Audio T
Once again Richie and the boys,looked after me! If you are in the area,check these boys out !

Reply from Audio T
Audio-T allowing home trial of new cables is an essential part of upgrading individual systems in their home environment. Delivering the cables to my home, as it was on their commute, is an added and welcome bonus plus there was no pressure to return them within a certain timescale.

Reply from Audio T
Thank you again to Andy at AudioT Swindon.
His knowledge, and attention to detail, and friendly and helpful advice is always assured.
We will certainly be coming back to AudioT Swindon for our next HiFi purchase.

Reply from Audio T
Attended one of the turntable sessions, which was excellent in every aspect, informative, relaxed and sharing the love of listen to music through equipment of excellent quality with like minded people Matt did a great job.
I've been using the Cardiff branch since i started my HiFI journey and the no pressure friendly advice always helped me achieve the sound i was looking for. if your looking to upgrade or just starting out this is the place to GO!

Reply from Audio T
Over several months, Jon at Audio-T gave unstinting support as we worked through a thorough upgrading of our HiFi. We can’t praise Jon and Andy highly enough for sharing their experience and advising us so well. Very happy indeed with the result.

Reply from Audio T
Cheltenham Audio -T first class service again as always.Jon and his Boss Kevin arrived at our home dead on pre arranged time,to deliver, assemble and setup our new speakers.Time was taken to assemble and for placement to suit our requirements.The boys had time for tea & coffee and a chat.Finally fire up system and make sure all was correct before leaving .

Reply from Audio T
Attended the recent turntable session/seminar at Audio T Cardiff hosted by Matt.
Had a great time, listened to different genres of music that I wouldn’t normally listen to and picked up a lot of tips about turntable care and setup.
Well worth the visit.

Reply from Audio T
Bought an ex-demo amplifier at a very reasonable price - excellent condition on arrival and very happy with the performance.
Excellent customer service and communication from Dan/Rishi/Gareth, many thanks!

Reply from Audio T
The help I received from Thomas in Manchester and Paul and Adrian in Brighton with my Online purchase was exceptional. They kept me up to date throughout, going out of their way to make sure everything went smoothly. I couldn't recommend Audio T and their staff more highly.

Reply from Audio T
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