The team at Audio T, Cardiff, continue to satisfy with excellent service, superb customer relations, and impartial knowledge based on experience I called in advance to check that the items were in... See more
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Review summary
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What people talk about most
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Excellent from initial enquiry to purchase. Booked appointment to try out different speakers - easy and hassle free. On arrival - room was all setup and other speaker options had been also made av... See more
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Service provided by the staff has been excellent. They are very knowledgeable & show a willingness to go above and beyond to help. I’ve enjoyed the opportunity to demo products before deciding on... See more
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We visited the Chandlersford branch of Audio T twice. We were assisted by Nick who was very helpful as it had been a long time since we had purchased any audio equipment. He sent us e mails listing a... See more
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Company details
- #15 of 40 best companies in Hi-fi shop
- #2 of 3 best companies in Audio visual consultant
- #1 of 3 best companies in Audio visual equipment repair service
- #5 of 23 best companies in Audio-visual equipment supplier
- #3 of 6 best companies in Home Cinema Installation
- #8 of 31 best companies in Home audio shop
About Audio T
Written by the company
Audio T - The UK's Oldest Independent Specialist Hi-Fi Retailer - EST. 1966
Audio T is the UK’s oldest independent specialist retailer of Hi-Fi and Home Cinema, with ten brick & mortar stores across England and Wales. Founded in 1966, we offer over 60 years' worth of experience and expertise. Run by four hands-on directors, and with our stores manned by passionate staff with a love of music and film, Audio T is the perfect Hi-Fi & Home Cinema shopping solution for enthusiasts looking for an honest and unbiased opinion.
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Audio T - Organisers of
The Bristol Hi-Fi Show
The UK's largest and longest running Hi-Fi & Home Cinema Trade Show.
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Our Price Promise
Best Kit. Best Prices
If you find a better price, be sure to contact us or visit your local store.
Contact info
United Kingdom
- info@audio-t.co.uk
- audiot.co.uk
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4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Rishi in Reading branch a great guy !!
I dealt with Rishi in Reading branch for a postal order and I found him very informative and knowledgeable. A great asset to the company and will defo buy from Audio T again
21 August 2026
Reply from Audio T
Hi Richard, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Excellent service from the chaps at…
Excellent service from the chaps at Cheltenham store. Put new cartridge on my turntable late on a Saturday afternoon after I turned up unannounced.
12 September 2026
Reply from Audio T
Hi Paul, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cheltenham store. We'll be sure to pass on your thanks to Jon, Farid & Andy. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Cheltenham’s audio specialist!
Kept me updated with the progress of my order.
Courteous and helpful throughout.
13 September 2026
Unprompted review
Reply from Audio T
Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cheltenham store, but it would be useful for us to know what we can do in future to make your experience a 5-star one. We'll be sure to pass on your thanks to Jon, Farid & Andy. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
We are unable to visit shop due to…health problems.
We are unable to visit shop due to health problems. After discussing our interests over the phone speakers were brought to our home where we were allowed to audition over 3 days. After wishing to hear a different pair of speakers a deal was done including PX of our old speakers. Excellent service and good price, highly recommend.
11 September 2026
Reply from Audio T
Hi Roger, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Great service and advice from Andy
10 September 2026
Reply from Audio T
Hi Gary, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Very helpful advice as usual on…
Very helpful advice as usual on assessories for my maranz.
9 September 2026
Reply from Audio T
Hi Rosalind, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Love my hi fi
Wouldn't go anywhere else for hifi and advice Dave and staff are brilliant.
9 September 2026
Reply from Audio T
Hi Paul, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Manchester store. We'll be sure to pass on your thanks to Dave, Munir & Thomas. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Sub woofer
The staff in this branch always give you a100% of their attention and are so passionate about getting you the best sounding equipment
8 September 2026
Reply from Audio T
Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Alan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Reply from Audio T
Hi James, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our online store. We'll be sure to pass on your thanks to the team. Please don’t hesitate to get in touch if there’s anything else we can do to help in the future. All the best – Audio T
Set up a great listening session for…
Set up a great listening session for me. Excellent service, really helpful and knowledgeable
8 September 2026
Reply from Audio T
Hi Simon, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Alan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
I’ve visited Audio T in Brighton a few…
I’ve visited Audio T in Brighton a few times over the years, but I couldn’t take to the atmosphere.
I shopped there in late August this year and was pleasantly surprised to meet new members of staff.
I was made to feel very welcome, nothing was a problem, I listened to various pieces of equipment that were available and eventually treated myself to an excellent pair of speakers that were recommended to me to listen to by Jake and Louis. I bought them and I now love Audio T’s friendly helpful and warm atmosphere in the lovely store.
20 August 2026
Unprompted review
Reply from Audio T
Hi There, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Jake, Louis, James & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
B&W 707 s3 - brilliant
Ex demo B&w 707 s3 speakers at a crazy price. They sound amazing. Uses Audio-t 25 years, can’t fault them
10 August 2026
Reply from Audio T
Hi Owen, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Reply from Audio T
Hi Roy, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
First class turntable service.
Excellent experience with Audio T. All the team were very helpful and friendly.
Dave serviced my Rega record player and it is now absolutely singing. I really am impressed with just how good it sounds. I cannot recommend a turntable service highly enough.
25 August 2026
Reply from Audio T
Hi Simon, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Manchester store. We'll be sure to pass on your thanks to Dave, Munir & Thomas. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Great store with very knowledgeable and…
Great store with very knowledgeable and helpful people.
1 September 2026
Reply from Audio T
Hi Ian, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Satisfaction guaranteed at Audio T, Cardiff
The team at Audio T, Cardiff, continue to satisfy with excellent service, superb customer relations, and impartial knowledge based on experience
I called in advance to check that the items were in stock and they were, so I didn't waste a journey. These are a useful addition to my system. To Audio T's credit, and my shame, they willingly cleaned some records which were unplayable after thirty years of dirt in the groove, which now sound clear and lovely. Great service, great value
19 August 2026
Reply from Audio T
Hi Will, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
A poor experience
I have been using Audi T at Portsmouth since the 1980’s (when it was Jeffries). Between twenty and twenty-five years ago I built my Linn/ Naim system with Audio T. It was rarely a smooth process, but I stuck with my ‘local’ dealer.
My current main system is now starting to flag and I intended to buy new amps and speakers. I contacted Audio T at Portsmouth to book an audition of three pre/power amp combinations plus speakers. I booked a week in advance and I was advised that the speakers were in, but the amplifiers would need to be transferred from other branches. Fair enough, there was enough time.
Yesterday, I travelled over from the Isle of Wight. On a map this looks straight forward, but for various reasons, this journey is trickier and more expensive than it should be.
On arrival at Southsea, I contacted the shop to let them know I was running a little late. The person I spoke to seemed surprised. I had to clarify what I wanted to listen to, only to be informed that the amplifiers were still at other shops.
I turned around and went home.
Clearly Audio T are doing so well that they can afford to throw away this potential custom. I will not be going back.
Originally a one star review. Brilliant response from Kevin at Audio T. Thanks very much.
2 September 2026
Unprompted review
Reply from Audio T
Hi Graham, Thank you for taking the time to leave this review. We are genuinely sorry.
After supporting Audio T Portsmouth for around four decades, you deserved far better than travelling from the Isle of Wight for a demonstration, only to discover that the equipment you expected to hear was not available. Whatever the misunderstanding surrounding the booking, we should have confirmed exactly what was ready before you began your journey. We didn’t, and we let you down.
We have taken this extremely seriously and escalated the matter to Director level. If you would be willing, please contact Kevin Starkie directly at kevin.starkie@audio-t.co.uk. He would appreciate the opportunity to speak with you, understand the situation fully and see what we can do to put things right.
An apology cannot give you back the time or cost of the wasted journey, but please accept our sincere apologies for how this was handled.
Brad Tyler
Head of Marketing - Audio T
brad.tyler@audio-t.co.uk
Great guys working there
Great guys working there. Very helpful and did a excellent fixing my vintage record player
26 August 2026
Reply from Audio T
Hi Daniel, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Alan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
good impartial advice on the product…
good impartial advice on the product from long serving Audio T staff
1 August 2026
Reply from Audio T
Hi Michael, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Staff are always very helpful and…
Staff are always very helpful and knowledgeable with a great range of products. Always use them for hi fi products
28 August 2026
Reply from Audio T
Hi Cliff, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Jake, Louis, James & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
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