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Audio T Reviews 

2,585
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 714 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, friendly demeanor, and professional approach, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the personalized advice and support received throughout their purchasing journey. The overall service experience is consistently described as excellent, with consumers appreciating the ease and efficiency, often including valuable home demonstrations. People are highly satisfied with the products, frequently mentioning the superb sound quality and the ability to find exactly what they needed through expert guidance, leading to a wonderful experience from start to finish.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Service

People report positive experiences with service, consistently highlighting the excellent and professional... See more

Product

Clients share positive opinions on product, highlighting the excellent condition and performance of items... See more

Customer service

Consumers find customer service to be positive, highlighting outstanding service, expert advice, and a... See more

User experience

Customers consistently note positive experiences with user experience, describing it as wonderful, enjoyable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying my hi-fi, home cinema from Audio T for many years. The level of expertise in respect of product knowledge is excellent. The after sale installation is an important part of any purch... See more

Company replied

Rated 5 out of 5 stars

I already knew what product I wanted, but it was great having my decision reinforced and seeing it in the flesh in store. I traded-in my old AV receiver and got a very fair price. I got regular update... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Audio T in Cheltenham. and John in particular, and have always received good, impartial advice on Hi-Fi matters for decades. He helped me, this time, in recommending an effec... See more

Company replied

Rated 5 out of 5 stars

Excellent from initial enquiry to purchase. Booked appointment to try out different speakers - easy and hassle free. On arrival - room was all setup and other speaker options had been also made av... See more

Company replied



Company details

  1. #16 of 38 best companies in Hi-fi shop
  2. #2 of 4 best companies in Audio visual consultant
  3. #1 of 3 best companies in Audio visual equipment repair service
  4. #5 of 23 best companies in Audio-visual equipment supplier
  5. #3 of 6 best companies in Home Cinema Installation
  6. #8 of 32 best companies in Home audio shop

About Audio T

Written by the company

Audio T - The UK's Oldest Independent Specialist Hi-Fi Retailer - EST. 1966

Audio T is the UK’s largest independent specialist retailer of Hi-Fi and Home Cinema, with eleven brick & mortar stores across England and Wales. Founded in 1966, we offer over 50 years' worth of experience and expertise. Run by four hands-on directors, and with our stores manned by passionate staff with a love of music and film, Audio T is the perfect Hi-Fi & Home Cinema shopping solution for enthusiasts looking for an honest and unbiased opinion.


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Audio T - Organisers of 
The Bristol Hi-Fi Show

The UK's largest and longest running Hi-Fi & Home Cinema Trade Show.


The Bristol Hi-Fi Show


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Our Price Promise

Best Kit. Best Prices

Best Kit. Best Prices
At Audio T, our commitment to customer satisfaction is unwavering, which is why we offer The Audio T Price Promise. This commitment provides you with the assurance that when you shop with us, you will not only receive exceptional service but also unbeatable value for your money. We understand the importance of finding the perfect Hi-Fi & Home Cinema equipment within your budget, and our knowledgeable and friendly team is dedicated to helping you make informed decisions. With The Audio T Price Promise, you can purchase with confidence, knowing that we will always strive to deliver the best service and value for your hard-earned money.

If you find a better price, be sure to contact us or visit your local store.

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4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,585)

706 reviews in the last 12 months

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Rated 5 out of 5 stars

A Great Experience.

I've not bought Hi-Fi equipment since the late 1980s and so my knowledge was very limited. I did my due diligence and researched what turntable best suited my needs. The rest I left in the capable hands of Jon from the Swindon branch. He reassured me that my initial choice was sound and then recommended a suitable amplifier, speakers and, later, a CD player. A week later it's all set up. Looks great and sounds great. An all round enjoyable and educational experience. I would highly recommend Jon and the Swindon branch. Thank You.

16 July 2026
Unprompted review
Rated 5 out of 5 stars
Audio T logo

Reply from Audio T

Hi Alan, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Prompt friendly personal service

Prompt friendly personal service. I needed help in a hurry, Adrian spotted the problem from the photo I sent and sorted it over the phone (I'd done something stupid), a new cable was out for delivery the same day, plus advice on how best to replace my ageing smart TV.

8 July 2026
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Reply from Audio T

Hi Richard, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Quick service and very helpful

Very helpful when I ordered online and didn't provide my complete address. Customer service helped correct my error and the order received promptly.
Thankyou

22 July 2026
Audio T logo

Reply from Audio T

Hi Jarold, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our online store. We'll be sure to pass on your thanks to the team. Please don’t hesitate to get in touch if there’s anything else we can do to help in the future. All the best – Audio T

Rated 5 out of 5 stars

Always a pleasure… to spend money…

Always a pleasure… to spend money there!!😜
But seriously, great service and many, many purchases later their advice has always been spot on 👌

22 July 2026
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Reply from Audio T

Hi Mark, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Well Pleased.

Well, the salespeople were helpful beyond what I had reason to expect. A tuner that I had bought some 8 years ago, I suspected was faulty was checked and the fault identified as low batteries on the remote controller. The batteries were replaced without charge. Who knew that AA batteries won't function when the voltage drops from 1.5v to 1.42? The salesfolk were relaxed and had a sense of humour as well, which is always a bonus, and were quite happy to carry my purchase to the car and give me directions to find my way out of the traffic-hell that is Cheltenham!
Not my first visit, probably not my last, tho' at £17,500 it's unlikely I'll be the purchaser of the hugely impressive speakers that were filling the room.
Thanks John et al.
Richard.

16 July 2026
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Reply from Audio T

Hi Richard, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cheltenham store. We'll be sure to pass on your thanks to Jon, Farid & Andy. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Local shop with staff that know what…

Local shop with staff that know what they’re talking about.

Price was reasonable too

21 July 2026
Audio T logo

Reply from Audio T

Hi Stephen, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Manchester store. We'll be sure to pass on your thanks to Dave, Munir & Thomas. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

A full Audio system and house upgrade done brilliantly

I decided to completely upgrade my audio system, and as I had limited experience or knowledge of systems, brands, or even what my setup should be, I rang the doorbell at the AudioT one Saturday morning earlier in the year. Im glad I did; Adrian and the team's advice was spot on. They were patient, took account of how I wanted to use audio around the house and over a few more visits and demonstrations over a number of weeks, I now have the new kit installed. It's just the job.

Getting a full multi-room system isnt cheap, it's human nature to want to get the assurance and comfort that what you are investing in is right for you and your house configuration. I certainly got that with AudioT Brighton

6 June 2026
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Reply from Audio T

Hi Mick, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Paul, Jake, Adrian & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 4 out of 5 stars

Easy going and very helpful staff.

Easy going and very helpful staff.

Only 1 complaint I was advised the wrong cost for demo speakers I originally listened to, on ordering it wasn’t same speakers and sound quality wasn’t what I wanted, the demo speakers I listened to were double priced but I wanted these ones for the sound quality.

Bit disappointing that this had happened but apart from this I very happy with my setup

18 July 2026
Audio T logo

Reply from Audio T

Hi Mick,

Thank you for taking the time to leave us a review. It’s great to hear that you found the Cardiff team easy-going and helpful, and that you’re very happy with your setup.

I’m sorry about the mix-up over which demonstration speakers you had listened to and the price you were quoted. I’ve since spoken with Kerrin and Matt, and they’ve confirmed that this was a genuine mistake on our part. We sincerely apologise for the confusion and inconvenience caused.

Thank you for your understanding and honest feedback. Please don’t hesitate to get in touch if there’s anything else we can help with in the future.

All the best,
Brad Tyler (Head of Marketing – Audio T)

Rated 5 out of 5 stars

its amazing

its amazing

18 July 2026
Audio T logo

Reply from Audio T

Hi Oliver, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Knowledgable staff relaxed atmosphere…

Knowledgable staff relaxed atmosphere and great recommendations

18 July 2026
Audio T logo

Reply from Audio T

Hi Kevin, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Paul, Jake, Adrian & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

I’ve been buying my HiFi and AV….

I’ve been buying my HiFi and AV equipment for Audio T for many years. I’ve always found the staff knowledgeable and very helpful.

17 July 2026
Audio T logo

Reply from Audio T

Hi Derek, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Fantastic products

Fantastic products, very helpful staff and excellent prices

17 July 2026
Audio T logo

Reply from Audio T

Hi Paul, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

Excellent service

Excellent service, was quick and got the job done without any unreasonable waiting. Got me what I needed without trying to sell me anything I didn’t need

17 July 2026
Audio T logo

Reply from Audio T

Hi Tom, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

A huge thank you to Rishi at Audio T…

A huge thank you to Rishi at Audio T Reading for all of his help and advice. As someone getting back into vinyl and building a proper hi-fi system, I really appreciated the time he spent explaining everything and making sure I chose the right equipment for my needs.
He helped me put together a fantastic system, including my Rega turntable, and has continued to offer advice whenever I've had questions about setup and getting the best sound from it. Nothing has ever been too much trouble, and I never felt under any pressure to buy.
It's rare to find someone with such genuine knowledge, patience, and enthusiasm for hi-fi. Outstanding customer service from start to finish, and I wouldn't hesitate to recommend Rishi and the team at Audio T Reading to anyone looking for quality audio equipment and honest, expert advice.
Thank you again, Rishi – it's been an absolute pleasure.

20 June 2026
Unprompted review
Audio T logo

Reply from Audio T

Hi Simon, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

Rated 5 out of 5 stars

An outstanding experience

I spent a very happy and insightful 4 hours in a listening room with Nic in Swansea and ended up with a setup which I was extremely happy with.

A few weeks later Nic came to my home (delay down to me) and set the whole system up and it’s fabulous. A wonderful experience from start to finish.

16 July 2026
Audio T logo

Reply from Audio T

Hi David, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T

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