Augmentive Reviews 217

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's kindness, empathy, and professionalism, making them feel heard and supported. The customer service is frequently praised for being attentive, understanding, and creating a safe space for discussions. Many people appreciate the clear explanations and the personalized approach to their concerns, which helps them feel at ease. The service itself is described as efficient and easy to use, with a quick booking process and timely appointments. Reviewers also value the comprehensive assessments and the clear guidance provided for next steps and treatment plans. However, some customers also noted a slight issue with a handover, though this did not detract from their overall positive experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional care and support... See more

Service

Customers had positive experiences with service, often describing it as efficient, professional, and... See more

User experience

People report positive experiences with the user experience, often highlighting the ease of use and the... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first interaction with Augmentive I felt positive and confident. Dr Eappen's assistant Debra was friendly and efficient and helped me when I had a few questions. The session with Dr Eappen wa... See more

Company replied

Rated 5 out of 5 stars

I had a video call with Dr Sawhney and cannot recommend her highly enough. She was incredibly kind, attentive, and thoughtful throughout our conversation, creating a safe and supportive space from the... See more

Company replied

Rated 5 out of 5 stars

Dr Sawnhey was thorough, sympathetic, listened well and did her best to put me at ease throughout our conversation. She was patient with me, yet kept focused on the gaol and gently guided the conversa... See more

Company replied

Rated 5 out of 5 stars

Dr Eappen was incredibly kind and patient, explained everything to me clearly, allowing time for questions. This is something I’ve struggled with my whole life and not knowing what it was has been imm... See more

Company replied


Company details

  1. Mental Health Services

Written by the company

We provide quick access to personalised mental health support. Augmentive's online ecosystem empowers individuals to both build and maintain positive mental wellbeing. You have over 1,000 mental health professionals at your finger tips. It is easy to both navigate and access support from the diverse range of specialists which includes therapists, clinical psychologists, psychiatrists and many other specialists. They specialise in a wide range of issues including anxiety, depression, stress and ADHD.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Had a lovely review with Denise

Had a lovely review with Denise. She was calm, reassuring, patient and addressed my questions and concerns satisfactorily.

2 March 2026
Unprompted review
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Reply from Augmentive

Hi Nehmiea,

Thank you for sharing this. I’m so glad you had a positive review with Denise and felt properly heard.

We’ll make sure your feedback is passed on to her.

Best wishes,
Laura

Rated 5 out of 5 stars

I had an assessment with Dr Inder…

I had an assessment with Dr Inder Sawhney who I found very pleasant & who was very thorough. I would be happy to recommend her.

27 February 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Daniel,

Thank you for your kind words. I’m really glad you had a positive experience with Dr Sawhney and found the assessment thorough.

We’ll be sure to share your feedback with her.

Best wishes,
Laura

Rated 5 out of 5 stars

Amazing nurse made me feel at ease…

Amazing nurse made me feel at ease right away, listened to all of my concerns and experiences without judgment, made me feel comfortable sharing my thoughts and experiences, nurses like her will change the stigma of ADHD, she’s fab! Thank you!

25 February 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Fran,

Thank you so much for taking the time to share this. We’re so pleased to hear you felt at ease, listened to and understood. This is exactly how an medication review should feel, especially when talking about ADHD. We’ll make sure your kind words are passed on to the nurse.

Best wishes,
Laura

Rated 5 out of 5 stars

Excellent experience with Dr Behzad

Excellent experience with Dr Behzad. Explained my diagnosis and treatment plan and took lots of questions.

24 February 2026
Unprompted review
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Reply from Augmentive

Hi Natashia,

Thank you for sharing your experience. I’m so pleased to hear that Dr Behzad provided clear explanations and took the time to answer all your questions. Understanding your diagnosis and treatment plan is so important.

We really appreciate your feedback.

Best wishes,
Laura

Rated 5 out of 5 stars

Dr Inder is wonderful

Dr Inder is kind, compassionate and very patient. She conducted a very thorough assessment and gave me plenty of space to express my feelings. She gave me excellent advice for day to day management, as well as suggestions for support in the work place. She is brilliant - thank you!

23 February 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Louise,

Thank you so much for your kind words. I’m delighted to hear that Dr Inder's advice and support has had such a tremendously positive impact on your life.

We really appreciate you sharing your experience.

Best wishes,
Laura

Rated 5 out of 5 stars

Practical yet Kind. She made what I felt would be a very uncomfortable conversation just that bit easier.

Dr Sawnhey was thorough, sympathetic, listened well and did her best to put me at ease throughout our conversation. She was patient with me, yet kept focused on the gaol and gently guided the conversation forward. Practical yet Kind. She made what I felt would be a very uncomfortable conversation just that bit easier with her manner.

20 February 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Bhavel,

Thank you for sharing your experience. I’m so pleased Dr Sawhney was able to make what felt like a difficult conversation much easier with her thorough approach.

We really appreciate your thoughtful feedback.

Best wishes,
Laura

Rated 5 out of 5 stars

Gereat experience with medication review

Great experience with my 1st medication review with Natascha — she was friendly, empathetic, knowledgeable and efficient. Book well in advance as she has a busy schedule.

18 February 2026
Unprompted review
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Reply from Augmentive

Hi Vera,

Thank you for sharing your experience. I’m so pleased to hear that your first medication review with Natascha was such a positive one.

We really appreciate the recommendation and your helpful tip about booking in advance.

Best wishes,
Laura

Rated 5 out of 5 stars

Dr Lida Panagiotopoulou was very supportive and understanding

Dr Lida Panagiotopoulou was very good, she listened and explained questions that I was not sure of. She was very understanding.

16 February 2026
Unprompted review
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Reply from Augmentive

Hi Rommy,

Thank you for taking the time to share your experience. I’m so pleased to hear that Dr Panagiotopoulou was supportive and took the time to explain anything you were unsure about.

We really appreciate your feedback.

Best wishes,
Laura

Rated 5 out of 5 stars

Amazing doctor very understanding and…

Amazing doctor very understanding and compassionate and most of all didn’t make me feel like I was being judged and finally got answers to why and what ageing couldn’t fault that service from start to finish.

14 February 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Muhammad,

Thank you so much for your thoughtful review. We truly appreciate you taking the time to share your experience.

Best wishes,
Laura

Rated 5 out of 5 stars

Thank you … at 58 I finally have…

Thank you … at 58 I finally have clarity and understanding and a ADHD diagnosis. I’d recommend Dr Kapil highly..

14 February 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Jo,

Thank you so much for sharing this. Feeling understandood after so many years can be a powerful moment and I’m really pleased you’ve had that experience.

I’ll be sure to pass your comments on to Dr Kapil. Your feedback means a great deal.

Best wishes,
Laura

Rated 5 out of 5 stars

Dr Inder

Dr Inder, was very nice and friendly. She was very professional, and made everything very easy to understand and take on board.

All the best.

13 February 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Charlie,

Thank you for taking the time to share your feedback. I’m so pleased to hear that Dr Inder was friendly, professional and made everything clear and easy to understand, that’s exactly the experience we hope for.

We really appreciate your kind words.

Best wishes,
Laura

Rated 5 out of 5 stars

The whole experience with Augmentive…

The whole experience with Augmentive has been great. With help from Alexis at the beginning with all the information and forms required before my consultation to the actual assessment itself. I had my consultation with Dr Joesp Vilanova, he instantly made me feel at ease with the assessment and shared lots of insightful information. I had been contemplating going for an assessment for a few years now, and so glad I did. Thank you.

9 February 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Laura,

We’re delighted your experience felt positive from start to finish and that Dr Vilanova helped you feel comfortable and informed. We really appreciate your kind words and knowing you were well supported throughout means a lot to the team.

Best wishes,
Laura

Rated 5 out of 5 stars

Had a lovely appointment with Natascha…

Had a lovely appointment with Natascha for my first medication review. She put me at ease straight away and listened to my experience over the last few weeks. We have a plan now for moving forward over the next 4 weeks. I am very happy with my experience so far with Augmentive and would definitely recommend Natascha

6 February 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Philippa,

Thank you for taking the time to share your experience. We’re so pleased to hear that Natascha made you feel at ease and took the time to really listen during your first medication review. It’s great that you now have a clear plan in place for the next few weeks.

We truly appreciate your recommendation and kind words.

Best wishes,
Laura

Rated 5 out of 5 stars

Absolutely Amazing Dr

Absolutely Amazing Dr, finally in life took the step for ADHD assessment knowing deep down it was positive anyway but didn’t want to be diagnosed for loads of reasons that now are actually not relevant. Upwards and upwards with medication Thank you so much.

5 February 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Christopher,

Thank you so much for sharing this. Taking that step towards an assessment isn’t always easy and we’re really pleased you felt supported through the process.

It’s wonderful to hear you’re feeling positive about moving forward and we wish you all the very best on the journey ahead.

Best wishes,
Laura

Rated 5 out of 5 stars

Great interaction- recommend

Great interaction, provided helpful advice and medication to support existing. Knowledgable and a calming approach.

5 February 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi,

Thanks so much for your kind words. We’re really pleased to hear that you found the interaction helpful and that the advice and medication supported your existing care. We really appreciate you taking the time to share your experience.

Very best,
Laura

Rated 5 out of 5 stars

Nurses Get Things Done

Natascha was an excellent listener, was able to quickly summarise my experience whilst culminating a care plan with me. As a Nurse myself I really appreciated her Specialist Nursing skills and what that means for my patient care. A valuable interaction which was nicely rounded off with the saying 'Nurses just get things done'.

Highly recommended.

4 February 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Kim,

Thank you for your thoughtful review. We’re delighted to hear that Natascha’s expertise and approach made such a positive impact and we really appreciate your recommendation.

Very best,
Laura

Rated 5 out of 5 stars

Dr Lida Panagiotopoulou was thorough

Dr Lida Panagiotopoulou was thorough, professional and understanding. I would highly recommend.

6 January 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Dougall,

We’re delighted that Dr Lida Panagiotopoulou gave you a thorough and supportive experience. Your kind words mean so much to the team.

Best wishes,
Laura

Rated 5 out of 5 stars

Highly Recommended for Compassionate Support

I booked my appointment through the platform with Dr Inder Sawhney and she was very kind, professional and made me feel at ease during the entire experience. I would highly recommend her to anyone looking to be understood and supported thoroughly.

22 January 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi,

Thank you for your thoughtful feedback! We’re delighted that Dr Inder Sawhney made you feel comfortable and fully supported throughout your appointment. Your recommendation is greatly appreciated.

Best wishes,
Laura

Rated 5 out of 5 stars

A Calm, Caring, and Highly Professional Experience

I had a video call with Dr Sawhney and cannot recommend her highly enough. She was incredibly kind, attentive, and thoughtful throughout our conversation, creating a safe and supportive space from the very start. Dr Sawhney listened carefully, showed real empathy, and explained everything clearly and calmly, which made a huge difference. I felt truly heard and supported, and I’m very grateful for her understanding and professionalism. An excellent psychiatrist who clearly cares deeply about her patients.

22 January 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Maryam,

We’re so glad your video call with Dr Sawhney left you feeling heard, supported and understood. Creating a calm and empathetic space is at the heart of what we do at Augmentive and your kind words mean so much to the team. We’ll be sure to share your feedback with Dr Sawhney.

Best wishes,
Laura

Rated 5 out of 5 stars

Very receptive

Very receptive, and insightful. patient centered.

22 January 2026
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Sanda,

Thank you for your kind words! We’re so glad you felt heard and supported. Being patient centered is at the heart of what we do.

Best wishes,
Laura

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