Augmentive Reviews 217

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's kindness, empathy, and professionalism, making them feel heard and supported. The customer service is frequently praised for being attentive, understanding, and creating a safe space for discussions. Many people appreciate the clear explanations and the personalized approach to their concerns, which helps them feel at ease. The service itself is described as efficient and easy to use, with a quick booking process and timely appointments. Reviewers also value the comprehensive assessments and the clear guidance provided for next steps and treatment plans. However, some customers also noted a slight issue with a handover, though this did not detract from their overall positive experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional care and support... See more

Service

Customers had positive experiences with service, often describing it as efficient, professional, and... See more

User experience

People report positive experiences with the user experience, often highlighting the ease of use and the... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the first interaction with Augmentive I felt positive and confident. Dr Eappen's assistant Debra was friendly and efficient and helped me when I had a few questions. The session with Dr Eappen wa... See more

Company replied

Rated 5 out of 5 stars

I had a video call with Dr Sawhney and cannot recommend her highly enough. She was incredibly kind, attentive, and thoughtful throughout our conversation, creating a safe and supportive space from the... See more

Company replied

Rated 5 out of 5 stars

Dr Sawnhey was thorough, sympathetic, listened well and did her best to put me at ease throughout our conversation. She was patient with me, yet kept focused on the gaol and gently guided the conversa... See more

Company replied

Rated 5 out of 5 stars

Dr Eappen was incredibly kind and patient, explained everything to me clearly, allowing time for questions. This is something I’ve struggled with my whole life and not knowing what it was has been imm... See more

Company replied


Company details

  1. Mental Health Services

Written by the company

We provide quick access to personalised mental health support. Augmentive's online ecosystem empowers individuals to both build and maintain positive mental wellbeing. You have over 1,000 mental health professionals at your finger tips. It is easy to both navigate and access support from the diverse range of specialists which includes therapists, clinical psychologists, psychiatrists and many other specialists. They specialise in a wide range of issues including anxiety, depression, stress and ADHD.


Contact info

4.9

Excellent

TrustScore 5 out of 5

217 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Dr Dein was so understanding and…

Dr Dein was so understanding and patient with me today. It was difficult sharing how I have struggled over the years to a stranger but she made me feel so at ease and comfortable, she was so lovely. I feel like a weight has been lifted off my shoulders.

22 October 2025
Unprompted review
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Reply from Augmentive

Hi Lucy,

Thank you so much for sharing your experience. We’re really glad to hear that Dr. Dein helped you feel comfortable and supported during such an important conversation.

It’s wonderful that the session brought you a sense of relief, we’ll be sure to share your kind words with her.

Best wishes,

Laura

Rated 5 out of 5 stars

My consultation was excellent

My consultation was excellent. I was nervous but
Dr Sandhya Eappen was extremely kind and patient. I found her very easy to talk to.

15 October 2025
Unprompted review
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Reply from Augmentive

Hi Phil,

Thank you for sharing your experience. We’re so glad to hear Dr. Sandhya Eappen helped you feel comfortable and supported. We’ll be sure to pass on your kind words to her.

Best wishes,

Laura

Rated 5 out of 5 stars

Excellent

Excellent, compassionate, thorough

10 October 2025
Unprompted review
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Reply from Augmentive

Hi Clare,

Thank you for your kind words, we’re so pleased to hear you found you had such a positive experience.

Best wishes,

Laura

Rated 5 out of 5 stars

Dr Shortt has been brilliant

Dr Shortt has been brilliant. I immediately felt comfortable from day one and he was fully focused on understanding my problems and presenting infomation to me in a way that made me feel like I was making informed decisions at every point. He is personable and friendly.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Marta is very kind and thoughtful

Marta is very kind and thoughtful, and I’m really looking forward to working on myself with her. Thank you!

24 September 2025
Unprompted review
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Reply from Augmentive

Hi Jana,

Thank you so much, for your feedback, so pleased to hear you thought Marta was thoughtful.

Best wishes,

Laura

Rated 5 out of 5 stars

Lovely and supportive

Dr Rehman was absolutely lovely. She totally put me at ease. She explained everything in a way that was easy to understand. A very supportive experience.

5 September 2025
Unprompted review
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Reply from Augmentive

Hi Vicki,

We are so pleased that your experience with Dr Rehman was so supportive and your remarks are deeply appreciated by our entire team.

Best wishes,

Laura

Rated 5 out of 5 stars

Very pleased with the assessment

Very pleased with the assessment,
Doctor was very patient and professional great experience!

4 September 2025
Unprompted review
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Reply from Augmentive

Hi Dora,

Your feedback is greatly appreciated, thank you.

Best wishes,

Laura

Rated 5 out of 5 stars

Great to talk through assessment pre…

Great to talk through assessment pre appointment. Very helpful and honest in what test is needed

30 August 2025
Unprompted review
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Reply from Augmentive

Hi Jo,

Thank you for your kind words, we are very pleased to hear you found the process so helpful and honest.

Best wishes,

Laura

Rated 5 out of 5 stars

Was very welcoming and friendly

Was very welcoming and friendly, made it a safe space to talk

28 August 2025
Unprompted review
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Reply from Augmentive

Hi Barnaby,

Thank you so much for your review, we really appreciate it. Our team is so glad you found it a safe space, that is exactly what Augmentive seeks to provide.

Best wishes,

Laura

Rated 5 out of 5 stars

Dr Rehman and her PA Amanda were…

Dr Rehman was so understanding and knowledgeable around our situation. She gave us excellent advise on how to go forward after the diagnosis . Amanda her PA was just fantastic, nothing was to much trouble and always responded the same day.

21 August 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Lisa,

Thank you so much for your kind words. We’re delighted to hear that Dr Rehman and Amanda were able to support you with both expertise and care. Your feedback means a great deal to us.

Best wishes,

Laura

Rated 5 out of 5 stars

Diligent and compassionate doctor with…

Diligent and compassionate doctor with excellent communication style

20 August 2025
Unprompted review
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Reply from Augmentive

Hi Mark,

Thank you for your kind feedback. We’re so pleased to hear that the care and communication you received made a positive difference.

Best wishes,

Laura

Rated 5 out of 5 stars

A great all round experience

From the first interaction with Augmentive I felt positive and confident. Dr Eappen's assistant Debra was friendly and efficient and helped me when I had a few questions. The session with Dr Eappen was great, she calmed my nerves and guided me gently through all the questions. I felt seen, heard and supported for the first time in a really long time. I would highly recommend Dr Eappen and Augmentive for anyone seeking support.

20 August 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hi Joy,

We’re so glad to hear your experience with Dr Eappen and Debra left you feeling supported and reassured. Thank you for sharing your recommendation, it means a lot to the team at Augmentive.

Best wishes,

Laura

Rated 3 out of 5 stars

A good initial experience but sadly let down before discharge

Dr Kapil Bakshi Is very patient, understanding and highly knowledgeable. He listens which is half the battle with getting support. He takes the time to understand your concerns and issues and works with you rather than giving you a blanket solution. He understands everyone is different and responds in different ways. He’s working closely with us and we feel very looked after and reassured. If you’re needing support and are considering the private route, we’d highly recommend his expertise. My partner has responded so well to the care and medication given by Dr Bakshi.

19 August 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hello,

Thank you for your thoughtful feedback. We’re delighted to hear that Dr Bakshi’s patient and personalised approach has made such a positive difference. Your recommendation means a great deal.

Best wishes,

Laura

Rated 5 out of 5 stars

Really lovely and comforting person

Really lovely and comforting person who is easy to talk to and has great insight.

11 August 2025
Unprompted review
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Reply from Augmentive

Hi James,

Thank you for sharing your kind words, we’re so glad you felt comfortable and supported in your session.

Best wishes,

Laura

Rated 5 out of 5 stars

Excellent

Very approachable, clear with instructions and made me feel at ease.

9 August 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Hello,

It’s wonderful to know you felt comfortable and confident in Augmentive's care. We truly appreciate your feedback.

Best wishes,

Laura

Rated 5 out of 5 stars

very helpful

5 August 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Thank you so much, Dan! Your feedback is greatly appreciated.

Rated 5 out of 5 stars

🌟 Truly Life-Changing Support

🌟 Truly Life-Changing Support – Highly Recommend Augmentative 🌟

Finding out I’m neurodivergent in my 50s was a major shock,but the team at Augmentative made all the difference. They were kind, professional, and incredibly supportive throughout both my ADHD and later autism assessments.

It was easy to contact them, and they always returned my calls promptly. The process was quick (I had my first appointment within two weeks), efficient, and handled with real care. Appointments were held over Zoom, which made everything more accessible.

Dr. J. Iyiola was amazing, compassionate and reassuring. His PAs, Amanda and Phoebe, were super efficient and kind. And a special thank you to Sarah, the owner, who was so accommodating and warm.

I felt truly supported from start to finish. If you’re looking for private ADHD or autism assessments, especially later in life, I can’t recommend Augmentative enough. They made a daunting journey feel manageable,and even empowering.

3 July 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Dear S

Thank you for taking the time to share such a thoughtful and detailed account of your experience with Augmentive. Your remarks are deeply appreciated by our entire team.

We are so pleased that your experience was seamless. Dr Jonny Iyiola, together with Amanda and Phoebe, are very happy to know that their professionalism and care resonated so strongly with you.

On a personal note, I am grateful for your generous words. Our mission is to provide a welcoming and respectful environment in which every individual feels understood and supported, particularly when navigating late-identified neurodivergence.

It is an honour to have accompanied you on this journey, and we are delighted that you found it empowering. Please do not hesitate to contact us should you require any further assistance.
Thank you again for your trust and for recommending our services.

Best wishes
Sarah

Rated 5 out of 5 stars

Very helpful and professional

This is the second time I've worked with Andrea - today was an ad-hoc crisis appointment. She really helped put things into perspective for me and gave me some take away points right at the end of the meeting. I would highly recommend her.

29 July 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Good morning Victoria

Thank you so much for taking the time to write this review about Andrea. We are delighted to hear that she was able to provide timely support and practical guidance at a critical time for you.

We greatly value your trust in returning to our service and for recommending Andrea so highly.

With best wishes

Sarah

Rated 5 out of 5 stars

Very approachable and very informative…

Very approachable and very informative - would recommend

28 July 2025
Unprompted review
Augmentive logo

Reply from Augmentive

Dear Josh

Thank you so much for your lovely review and for taking the time to recommend Augmentive. It's greatly appreciated.

Best wishes
Sarah

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