Aunt Betty Reviews 24,598

Easy to make a reservation but absolutely hopeless for support thereafter. There is a chat line but you wait hours for a response, then have about 3 minutes to reply when they do actually reply. If you don’t respond in this time then they cut you off. The email from the My booking page is no better. An acknowledgment email is received, saying “an agent will respond to you shortly” but then nothing. I have already waited a couple of weeks but received nothing further, Hopeless!

ABY36440084 Submitted a name change request and paid the $75 14/05 nearly 3 weeks ago. Called up 6 times, waited 1-2 hours each time and name has still not been updated. Staff would provide incorrect information each time varying from it takes 1 hr, 24 hours, 48 hrs, 7 days to be updated. Each time they’ve confirmed that I will receive a call back however that has never happened. My flight is now in 3 days and I would not recommend to fly with them, the cheap price is not worth it.

This is not first time with Aunt Betty, they are the best.

Been trying to contact Aunt Betty to change flights date. Been on the phone and chat line for hours. I just want to change dates from 3rd Nov to 2nd Nov. I even pd extra fee to enable changes. Very poor service I've been distressed about it all day.

Tried to contact via message, chat live & call. Hold for 3 hours no answer. What the hell? I need to change my flight but can’t contact them. Do not recommend this company

The booking was quick and easy and unlike other booking sites the price did not increase.

Garbage company. Wouldnt not give us refund even though we requested within 24hours. Customer service is rude and unhelpful.

Do not book with aunt betty! They spelt my last name wrong so I couldnt change it in time so I missed that flight. I called up the next day asking to change my last name on the return ticket and they've cancelled that flight aswell because I couldnt get the first one. They are useless

Wish I could give 0, lost my 4000nzd just booking with them and need to cancel, I would never book with them again and won’t suggest to anyone.

I needed to cancel my tickets due to a change of circumstance, cancellation fee of 250 plus 200 for a no show fee on a 350 dollar ticket. So even with the return they want me to pay an extra 450 dollars to cancel and get 350 dollars back on the refund insane!

Terrible customer service, they repeat the same thing over and over and do not know what they are doing. Absolutely no help at all when there is an error on their end. Avoid if you want reassurance of good customer service.

Smooth process

Purchased tickets before and felt easy to use

Booking Process and Price with No Gimmicks

I purchased flights through Aunt Betty and also ticked the box saying yes to 'refund insurance' (after reading the fine print) to safe guard myself against issues should I be unable to travel.
Sadly this became my reality. A mandatory University assessment was changed to be held while I was meant to be away. I contacted Aunt Betty (6 hours wait on their online chat) only to be told they wouldnt do anything and I should contact refundableme in the first instance and come back to them if still a problem. Despite giving full evidence of change of dates, refundable refused to refund any amount of the flights. I called Aunt Betty (3.5 hours on hold on phone to be cut off while giving them my booking number and 4.5 hours hold on online chat). They would do nothing, not even answer as to why they would advocate a company that had such a bad reputation and reviews. Had to get a lawyer involved and finally received a 40% refund. After they agreed to this, I sent 3 further emails to get confirmation of the refund and have just spent another 2 hours on hold with the online chat to receive the confirmation. Thanks to this I can no longer go and see my family. Very disappointed.

I booked a flight with this agency which the whole process seemed smooth in the beginning. Turn of events begun when the airline rescheduled the flight and provided a 15 hours layover which couldn't work for me. I. Contacted the airline who reffered me back to auntbetty. Calls became the other of the week as no one was picking despite more that 2 hours on the line. Emails went unareplied even the online inquiry bore lemons. I contacted the airline again who confirmed that am eligible for full involuntary refund and they drafted an email to aunt Betty but still the email fell on deaf ears. Dealing with auntbetty should be included in the 1000 days to die. I had to rebooked another flight as aunt Betty merried with my money. The airline is still pushing for my refund. I can't recommend anyone to this travel agency, it's better to book directly from the airline

I booked flight from Brisbane through China to enroute to After a week the airline canceled my return flight and offered next flight which was not working with my schedule and I declined.The airline directed me to aunt Betty to sort my case and this became the beginning of cat and mouse game.No communication was received from the agency despite of numerous unanswered calls and unreplied emails. contacted the airline who who emailed them but still no response.Thanks to southern China airlines for tireless support in getting hold of these unruly aunt Betty. I had to rebook another unplanned flight as the airline tried to help me out. I don't recommend anyone to this inhuman agency

Booked the flight paid for booking change assistance. Called them to change the flight they said they are unable to change the flight coz my ticket is not changeable. They told me I bought the ticket changing assistance voluntarily. What does that even mean? I bought a ticket from my end so isn’t that voluntary? If you can’t change why offer and charge booking change assistance fee?? This is Fraud. If you won’t be needing to change then you are paying money, also when you need the service you pay money but won’t receive service.
Calling didn’t help. Hopefully they could see this and get back to me.

Easy and fast to get tickets