While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I bought the nirvana crochet thinking that it's made in Singapore by the local craftsman I support Singapore brand Not likely to purchase the other bags unless I am sure it's made in Singapor... See more

Rated 1 out of 5 stars

The bag literally melted on me after one year of having it. I kept it in a dust bag, and did not expose it to extreme weather. I reached out to them but they never replied. I ended up with red dye all... See more

Rated 3 out of 5 stars

I purchased a Nirvana snow bag which i was very happy with at first, and then i had a major issue with it. I contacted AUPEN service via email and i must say how impressed I was with there prompt r... See more

Rated 5 out of 5 stars

Heard a lot of good things from their collection and I tried to give it a go. I bought the Nirvana handbag as a gift for my wife and she absolutely loves it. It is lightweight, comfortable and has a... See more

Company details

  1. Handbags Shop

Written by the company

Operating from our studio in Singapore, AUPEN crafts unique and distinctive pieces that elevate your closet. Our dedication to conscious luxury extends beyond material choices. At AUPEN, we take pride in building a brand that thrives on craftsmanship, community, and creativity.


Contact info

3.4

Average

TrustScore 3.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LOVE IT!

Received my bag and was not disappointed at all! Loved the design & the quality so much. Thank you!!!

24 February 2024
Unprompted review
Rated 5 out of 5 stars

Love it!

Nirvana bag is so trendy and goes with any outfit, it’s lovely and so well made! Love! ❤️

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Nirvana

i recently got the Nirvana bag in black, and let me tell you, i am in love!!! good quality and wonderful ☺️

21 February 2024
Unprompted review
Rated 4 out of 5 stars

good

Bought one for my wife and thankfully she loved it! Affordable price tag in a luxury package.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

i feel this company has been doing very…

i feel this company has been doing very well with their shipping. i am not sure about other people's experience but so far i have bought 3 times and it has been really quick. i got them in 3 days only.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

I rushed to purchased a Nirvana bag for…

I rushed to purchased a Nirvana bag for my partner and forgot to enter my gift message. Customer service was very understanding and helped me to add my message on even though it was during the weekend. Excellent customer service and I am very grateful.

7 February 2024
Unprompted review
Rated 1 out of 5 stars

I feel so stupid that I did not read…

I feel so stupid that I did not read the return policy. $80 to just return it & then you have to pay for shipping. As someone else I guess I'm stuck with it. It's very very small. I'm not even sure I can get anything other than a cell phone in there. So very disappointed. I would not recommend purchasing this handbag. NOT WORTH IT.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Enjoy the Joy!

I recently received my Joy in red and I have to say that it has quickly become an essential in my wardrobe. It’s really cute and it goes with practically everything I own.

My only wish is that they have more discount sales. I wanna collect them all!!

8 February 2024
Unprompted review
Rated 4 out of 5 stars

TO DIE FOR

The fearless re-edition by Aupen is to die for. Its sleek design and range of colours are amazing! It's the perfect size for all my essentials for a night out with friends. The only downside is I wish there were bigger bags that I could carry to work:(

I would recommend it given that the price point is great and so many celebs have it!!

21 February 2024
Unprompted review
Rated 3 out of 5 stars

The only reason I’m giving it a 3 is…

The only reason I’m giving it a 3 is because the red color is not at all how it’s pictured. It’s a dark red and I really wanted the shade shown on their website. The quality looks good. I’m sure it’s made in China. I find it interesting that you don’t see that anywhere. Good job to their PR person ! They have marketed this very well

7 February 2024
Unprompted review
Rated 1 out of 5 stars

What a joke

What a joke, read their refund or return policy of 7 days and they deduct $80 mo matter what…..and you have to call them and they decide if you can return it or not…..hope they go out of business

30 January 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid. This company have clever marketing techniques that make you think this is a high end product.. it is not. Product and packaging do not match the price tag. Then when you try to return they practically beg you to keep it offering a 20% refund. You persist but have to pay for it to be posted plus they deduct 80 dollars for the process. Shocking service avoid!!

1 December 2023
Unprompted review
Rated 1 out of 5 stars

I am so disappointed

I am so disappointed. Their customer service is horrible. You click on online service and absolutely nothing comes up. It just tells you to contact them, well I contact them and it simply goes into shopping . Then the 80.00 dollar service charge, what????
I guess I am stuck with a handbag that I don't want. Can anyone out there help me?

19 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look