Jack, one of the data analyst consultants, was very helpful and informative. I'm still on the free trial and so far it's been easy to remove my data from data brokers and screen emails and calls. I ke... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sy did everything so well! She changed my call from cancellation to a two year renewal. She understood the product, was able to explain things I didn't understand and wouldn't have gathered from the A... See more
Company replied
Janet was beyond patient, resourceful, knowledgeable, and was able to explain things without being condescending as we both encountered with Jefferson Capital Credit bureau. They asked questions and t... See more
Company replied
I spoke with Cory, he was so patient, knowledgeable and helpful!!!! He could not have done anymore than he did to help me. Maybe give him a raise? :D Plus I am an old lady and technologically dys... See more
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Company details
Written by the company
Aura is an all-in-one digital security service that helps protect you and your family from identity theft, financial fraud, and online threats. All plans come with $1M identity theft insurance and 24/7 customer support, so you're always protected.
Contact info
United States
- aura.com
4.1
Great
1K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Jennifer was kind and patient
Jennifer was kind and patient. She explained everything in detail and walked me through the process. She also spoke on my behalf and tried to help resolve my case.
17 April 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for sharing this! We are so glad Jennifer could be your advocate and help walk you through the process with such patience. Having someone in your corner to speak on your behalf can make all the difference in resolving a case. We’ll be sure to pass your gratitude along to her—she’ll be thrilled!
Janet was outstanding throughout the…
Janet was outstanding throughout the entire process. She was clear, patient, and extremely knowledgeable, making a stressful situation much easier to understand. She walked me through each step with professionalism and care. I truly appreciate her support and would highly recommend her assistance to anyone dealing with identity concerns.
16 April 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for the kind words! We know how overwhelming identity concerns can feel, and we are thrilled that Janet was able to provide the clarity and calm you needed. She is a vital part of our team, and we will be sure to share this wonderful feedback with her. Thank you for recommending us!
Janet was very patient and helpful
Janet was very patient and helpful! Seemed to go above and beyond to help me.
16 April 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for the 5-star review! We are so glad Janet could be there to help you with such patience. She truly loves going 'above and beyond' for our members, and we’ll make sure she gets the recognition she deserves for her hard work. Thanks for being part of the family!
Great
Great, user friendly. Pretty cheap for the entire year and gives me peace of mind knowing my computer is protected.
15 April 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for the 5-star review! We love hearing that Aura is giving you peace of mind without breaking the bank. Making digital security user-friendly and accessible is exactly what we aim for. Happy browsing!
Don't do it
Don't do it. They refused to cancel my subscription and gave me no notice of a $300 charge. I tried for months to get them to waive or prorate me and after they said no they just didn't respond - over 10 email attempts, NO RESPONSE. No manager. No supervisor. Nothing.
15 January 2026
Unprompted review
Reply from Aura - Digital Security
We sincerely apologize for the lack of communication. Failing to respond to your emails is unacceptable, and we understand your frustration over a $300 charge. We want to fix this immediately. Please contact us at 1 833 552-2123 and ask to speak to a supervisor so they can personally review your account for a resolution.
Make sure you fix the keyboard setting
Frustrating start. Apparently you have to delete the keyboard on your child’s phone for the service to work. That wasn’t clear to me and support didn’t tell me the first time. All the kid has to do is turn off VPN in their settings unless you delete the English keyboard from their iPhone.
12 April 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for your review ,we appreciate you taking the time to provide your feedback. Please reach out to us at 18335522123, if you need any assistance. We'll be happy to provide additional support and guidance, we’re here to help!
worst company ever
worst company ever, they are refusing your request to delete your account, apparently the only thing you can do is call them, I am a vulnerable individual that can't speak to people over the phone, so I can't do anything at the moment
11 April 2026
Unprompted review
Reply from Aura - Digital Security
We hear you and we want to help. We apologize that our standard process created a barrier for you. We can absolutely assist with your account deletion via email or chat to ensure you don’t have to speak on the phone. Please contact us at Support@aura.com so we can resolve this for you right away. Your comfort and security are our priority.
60-day money-back guarantee for annual subscription SCAM
I subscribed to Aura (annual) in a panicked state, whilst stressing about which of my personal information is visible to data brokers. After realising that the app only works properly for US customers (SSN input, only allows US addresses etc), I promptly unsubscribed, and despite Auras 60-day money-back guarantee for those who cancel annual subscriptions within this timeframe, they will not refund me my money. All I get from them is an AI generated email telling me to call their customer service line, which I can’t call from Australia. I understand that I should’ve taken the time to research this company before subscribing, but as I mentioned, I was incredibly stressed at the time and rushed into it. There was absolutely no mention of the fact that this app only works for US customers, and they are using every BS excuse not to refund my payment, despite their 60-day money-back guarantee. Avoid this company and save yourself from their deceptive practices.
10 April 2026
Unprompted review
Reply from Aura - Digital Security
We are incredibly sorry for the stress this has caused you. We understand how overwhelming it is to deal with data privacy concerns, and it was never our intention to add to that burden.
We clearly missed the mark in making our U.S.-specific requirements visible to you in Australia, and we apologize for the difficulty you had reaching our team. We have officially processed your refund as of today, April 13, 2026. Please allow up to 15 days for the funds to appear in your account, depending on your bank's processing times.
Thank you for your patience while we corrected this. We wish you the very best in securing your digital privacy
Great help and understanding my issue.
Great help and understanding my issue.
Jannet my case manager helped me with the problem I was experiencing. She went through the steps, gave me some information to help me with protecting my identity even further. I am glad to have Identity guard for my protection.
10 April 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for the wonderful feedback! We are so glad Jannet was able to walk you through those steps and provide extra tips for your protection. Our goal isn't just to fix problems, but to help you feel more empowered in your digital life. We’ll be sure to share your kind words with Jannet—she’ll be thrilled to hear them!
The representative was amazing
The representative was amazing , it was very easy to sign up , went above and beyond ,
So listen up twin , get Aura !
Thank you again
10 April 2026
Unprompted review
Reply from Aura - Digital Security
We hear you, Love the energy! We’re so hyped to hear that our team went above and beyond for you and made the signup process a breeze. Welcome to the family—we’ve got your back. Thanks for spreadin' the word!
I got an email that my membership…
I got an email that my membership renewal would be $199. It was $108 a year. I called Aura Customer Service this morning. She told me there was a price increase- that was the price for a single membership. I hung up on her. I went to my account & cancelled my membership- it replied that I may renew for $108/yr- if I choose to renew for another year... I consider the handling of this situation to be very dishonest! The woman helping me on the phone happen to call me back, thinking we were disconnected. I asked her specifically- was she trained by Aura to handle the renewal situation the way that she did. She said "YES". I told her to cancel my renewal membership & I do NOT need a call back from a "Manager"!
10 April 2026
Unprompted review
Reply from Aura - Digital Security
We sincerely apologize for the frustration and for how this was handled. We never want our members to feel misled. There is often a difference between standard renewal rates and 'retention offers' triggered by the system during cancellation, but we clearly missed the mark in communicating this to you. We are looking into this specific interaction to ensure our team provides consistent and honest pricing information. We respect your decision to cancel and wish you the best in your digital security.
You guys always make sure that I am always safe online!
You guys always make sure that I am safe! Every time if there is anyone is trying to get into my email with a crazy password you guys alert me I then check it and say no it's not my password and this makes me feel safe so thank you so much!
9 April 2026
Unprompted review
Reply from Aura - Digital Security
Thanks for the great review, we appreciate you taking the time to provide your feedback. We're so happy you're getting a ton of value from Aura and that our digital safety features are making a real difference for you. We're glad to have you as a member! If you ever need assistance, don’t hesitate to reach out to us at 18335522123. We’re here to help!
Incredible Experience
The customer service person was incredible. She listened to my issue, let me know that she was there to help resolve the problem, and made me feel incredibly secure that she was sincere. It was a truly awesome experience.
8 April 2026
Unprompted review
Reply from Aura - Digital Security
This is so heartening to read! We truly believe that feeling heard and supported is the first step toward feeling secure. We’re so glad our team member was able to provide that 'awesome experience' for you. Thank you for sharing your feedback—it means the world to us!
I have had problems getting into my…
I have had problems getting into my account and Ryan the customer service specialist had spent over an hour trying to fix the problem(not an obvious fix), and fortunately working together we had found success. Ryan was both patient and professional well beyond my expectations and I am pleased. Also, Ryan answered all my questions about my Aura Account with wonderful clarity. I commend Ryan as she is a treasure.
31 March 2026
Unprompted review
Reply from Aura - Digital Security
This is such a wonderful story of teamwork! We know how frustrating account access issues can be, and we are so glad Ryan was there to stick it out with you for the 'not-so-obvious' fix. She truly is a treasure on our team, and we’ll be sure to share your kind words with her and her manager. Thank you for your patience and for being such a great partner in solving the puzzle!
Janet was fantastic!
Janet was fantastic!! She is reassuring, understanding, and professional. She had all the information and went through it with me to make sure I understood what I had to do next. When your emotionally upset it takes repeating for it to sink in. Thank you Janet!!!!!
24 March 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for sharing your experience with Janet! We pride ourselves on having a team that is not only knowledgeable but deeply understanding when our members are going through difficult moments. We will be sure to pass along your heartfelt thanks to her. Please remember that you never have to navigate this alone—if you need us to go over anything else with you, our Customer Care team is here for you 24/7 at 1-833-552-2123.
Aura.com is the Best of its Kind
Aura.com is one of the few elite services online that I will recommend as I have found no significant flaws so far in 2 years of using the service. very good at credit monitoring and monitoring of card transactions, warnings and notifications have all been on point so far.
27 March 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for taking the time to leave a review and for recommending Aura! We’re honored to have earned your trust over the past two years. It’s especially meaningful to hear that our credit monitoring, card transaction monitoring, and alerts have been consistently helpful and on point for you.
Our goal at Aura is to give members peace of mind through fast, reliable protection, and feedback like yours lets us know we’re delivering on that promise. Thanks again for being part of Aura!
I have just signed up with Aura
I have just signed up with Aura. I'm very happy with what they have done so far. They have taken my information off of the data brokers that sell my information. That helps with all the spam and telephone calls from people and companies that I've never heard of, much less purchase anything from them. I consider that a very good thing!!
18 March 2026
Unprompted review
Reply from Aura - Digital Security
Welcome to the Aura family! We are so glad to hear you’re already seeing the benefits of our Data Broker Removal. It’s one of our favorite features because there’s nothing better than finally getting some peace and quiet from those endless spam calls. Thank you for trusting us to take your information back!
Kristin has amazing customer service
Kristin has amazing customer service. It’s was talking to my daughter.
Thank you
19 March 2026
Unprompted review
Reply from Aura - Digital Security
Thank you so much for taking the time to share your feedback with us! We truly appreciate you reaching out and letting us know about your experience. We're pleased to learn you had a positive experience. Your satisfaction is our top priority, and we're happy to have met your needs.
It should catch the unwanted email…
It should catch the unwanted email daily. I get 1000 emails a day even if I delete them and tell them it’s spam I still keep getting them. Why doesn’t this program delete them?
19 March 2026
Unprompted review
Reply from Aura - Digital Security
Hello, to best assist you, please reach out to us at 18335522123, so we can provide additional support. We’re here to help!
Detailed Service
Very compassionate but through in their discussions.
17 March 2026
Unprompted review
Reply from Aura - Digital Security
Thank you for this wonderful feedback. At Aura, we know that digital security can sometimes feel overwhelming or stressful, so we strive to lead with compassion while ensuring no detail is missed. We're so glad our team hit that mark for you!
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