Auraglow Whitening Reviews 153

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Followed directions and about 20 minutes into the treatment my roots of my teeth started throbbing and my gums felt like on fire! The top and bottom and even bottom in front of my teeth. I removed... See more

Company replied

Rated 4 out of 5 stars

So far I am happy with the whitening results from using Auraglow. My only issue is having to wear the device for 30 minutes. I'm guessing this is required in order to have a product that's safer for t... See more

Rated 2 out of 5 stars

Useful for getting in-between the spaces of your teeth. It has helped a bit more in comparison to just strips alone. Overall, I didn’t see much of a difference, especially once I stopped. It does... See more

Company replied

Rated 5 out of 5 stars

Once set up, AuraGlow is easy to use. The timer simplifies tracking application. The intense blue light makes professional grade whitening possible. The whitening gel is without strong flavor or irrit... See more

Company replied

Company details

  1. Cosmetics Industry

Written by the company

Auraglow is an oral care brand that provides teeth whitening kits, teeth whitening pens, teeth whitening gel, toothpaste and more. Our products are effective at whitening the teeth, safe for enamel and sensitivity free.


Contact info

3.7

Average

TrustScore 3.5 out of 5

153 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Works on the toughest stains

Support Rep, Dale, has answered my many questions about Auraglow, which was very valuable.This is the most effective teeth whitener I have experienced over many years of teeth whitening. I have tried so many, and they do not get the tough stains out. Auraglow does the best job!

23 April 2024
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product! Ordered the 35%, the first 2 applications left a bit of my gum edge sore. So I went to every other day for a week. Perfect! No sensitivity and I can see the difference. I'm using the trays that I had, and tossed the gel that wasn't giving me the whitening that I wanted. So easy to use. Will definitely reorder!

1 April 2024
Unprompted review
Rated 5 out of 5 stars

The customer service

The customer service, especially with Dale, was exceptional! As a new customer, I feel good that they will be there to answer my questions and give me the service I need!

16 April 2024
Unprompted review
Rated 5 out of 5 stars

My teeth were getting shockingly stained

My teeth were getting shockingly stained from drinking tea. Getting your teeth whitened by a dentist is ridiculously expensive, so I decided to try Auraglow. I was amazed at how fast it works, after 2 days, the stains were much lighter. I have no doubt that with continued use, they will be gone.

The customer service is great, I had a question and they replied the next day.

14 March 2024
Unprompted review
Rated 1 out of 5 stars

Burned my gums top and bottom BAD

Followed directions and about 20 minutes into the treatment my roots of my teeth started throbbing and my gums felt like on fire! The top and bottom and even bottom in front of my teeth.

I removed the product and rinsed like crazy and have white burn marks on my gums. This product is dangerous or needs a recall. I took photos best I could and returning product- but think it needs MUCH MORE ATTENTION than that.

11 March 2024
Unprompted review
Auraglow Whitening logo

Reply from Auraglow Whitening

Hello! We are so sorry to hear about this irritation issue - it occurs in less than 1% of all whitening users, but it can happen if you have sensitive gums.

We would like to work this out with you and provide you with a different product of ours to try free of charge, or ensure that you at least receive a full refund. Kindly email support@auraglow.com and we'll provide you with a prompt response.

-Auraglow Support

Rated 5 out of 5 stars

Outstanding Customer Service

Had to interact with customer service after receiving my product and the representative that assisted me went above and beyond to help me. Their product is fantastic as well. Would definitely recommend this business and their products!

28 February 2024
Unprompted review
Rated 5 out of 5 stars

First off the product is amazing!!

First off the product is amazing!!! I have bought several pens and they work great!!! By chance I received a pen that leaked and they immediately send me a new one the next day!!! Keep up the great customer service and you have me as a customer for life!!!

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service by the representative

It was great because the representative got back to me right away and offered to replace my product that was no longer working. He followed up even when I delayed my reply due to travel.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service support

I sent an email regarding my device not charging. I quickly received a response from Dale in Customer service support. He sent me the proper instructions on how to charge my device. Excellent customer service support and overall product satisfaction.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service; friendly, prompt and resolved my issue quickly. It's nice to know if you have an issue that Auraglow has actual real people who solve it for you!

23 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service after product stopped working

I had a previous version of Auraglow's Deluxe Home Kit with the battery-operated light unit that stopped working. Despite being older, it hadn't been used very many times and battery replacement did not current the problem. I reached out to Auraglow and was promptly contacted back by Dale from their customer service. He requested a few pieces of information and by the next morning, he had one of their brand new rechargeable light units being shipped out to me as a replacement. Some companies would simply say it had been too long, here's the cost for a new unit, or "Sorry, that happens." It's nice to know some companies are still willing to improve and stand behind their products.

6 April 2023
Unprompted review
Rated 5 out of 5 stars

SUPERB!!!

SUPERB! EXCELLENT! A few terms that sum up my experience with customer service. My daughters cat destroyed her cable charger on a Friday… I sent email explaining the situation and honestly expecting no reply. MONDAY MORNING, not only had Dale replied, he said that a new cord will be in the way! It was already shipping by mid Monday morning!

This is the BEST service I’ve received in YEARS!!!!

Thank you and we are customers for life!

7 March 2023
Unprompted review

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