Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
Company replied
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Review summary
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Reviews shaping this summary
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company replied
Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
I’ve ordered a few times and the quality of jewellery has been fantastic. A company is truly defined though by how they respond when things go awry though. The customer service team is exceptional. Th... See more
Company replied
Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.1
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Customer service is fantastic.
18 March 2026
Reply from Aurate New York
Hi Krystal,
Thank you so much for your kind words!
We’re thrilled to hear you had a great experience with our customer service; our team works hard to provide the best support possible, so this truly means a lot.
We appreciate your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Excellent customer service
Excellent customer service! I needed to change my shipping address mid-order and it was handled quickly and efficiently.
18 March 2026
Reply from Aurate New York
Hi Angela,
Thank you so much for your kind words!
We’re so glad to hear that our team was able to assist you quickly with updating your shipping address and make the process smooth and hassle-free. Providing efficient and reliable service is always our goal, so it truly means a lot to know we delivered that for you.
We really appreciate your support and hope you love your piece!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
exchange easy great communication
Product was great order a 16" tennis necklace but that wasn't quite right. asked to exchange. exchange no problem, team was quick to communicate and make the return easy. immediately bought the 17' model. very professional and easy to work with...
14 March 2026
Reply from Aurate New York
Hi Bret,
Thank you so much for your kind words! We’re thrilled to hear that you loved the necklace and that our team was able to make the exchange process smooth and easy for you. It truly means a lot to hear that you had a positive experience with both our product and customer service.
We appreciate your support and hope you enjoy your necklace for years to come!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Great earrings!
I love my earrings. I’m very satisfied with the quality and craftsmanship.
13 March 2026
Reply from Aurate New York
Hi Patricia,
Thank you so much for your kind feedback! We’re thrilled to hear that you love your earrings and are happy with the quality and craftsmanship.
We truly appreciate your support and look forward to helping you find more pieces you’ll enjoy!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Thank you for making the process to…
Thank you for making the process to update my email so easy!
16 March 2026
Reply from Aurate New York
Hi Chelsea,
Thank you so much for your kind words! We’re glad to hear that updating your email was a smooth and easy process. Making things simple and hassle-free for our customers is always our goal, and we’re happy it made a positive difference for you.
We look forward to assisting you again whenever you need us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Fast and helpful!
15 March 2026
Reply from Aurate New York
Hi Cheyenn,
Thank you for your feedback! We’re thrilled to hear that you found our service fast and helpful. Providing quick and effective support is always our goal, and it’s great to know we could make your experience a positive one.
We look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Beautiful Quality Jewelry and Excellent Customer Service
I reached out to the Aurate team because after opening the box and pouch, I couldn’t find my custom-made necklace. The team was very responsive and understanding. When I began taking pictures to send, I found the necklace tucked into a corner of the pouch. I emailed the team (on Saturday afternoon) and they sent a lovely email back. I love the quality of the Aurate pieces I have, and appreciate the excellent customer service.
14 March 2026
Reply from Aurate New York
Hi Julie,
Thank you so much for sharing your experience! We’re delighted to hear that our team was able to assist you promptly and provide helpful support. We completely understand how stressful it can feel when an item isn’t immediately visible, and we’re so glad everything was quickly resolved.
It’s wonderful to know that you’re enjoying the quality of your Aurate pieces, and we truly appreciate your kind words about our customer service. We look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
A Team Inquiry Help
The team was quick to get back to me on confirming tbe items in my order
14 March 2026
Reply from Aurate New York
Hi Nayomi,
Thank you for your feedback! We’re glad to hear that our team was able to respond quickly and confirm the items in your order. Providing timely and helpful support is always our priority, and we’re happy it made a positive difference for you.
We look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
The worst experience trying buy here…
The worst experience trying buy here for my wedding if you see this comment don’t buy anything from here, the worst costumer service, the cancel my order like 15 times! 15 times, I send a proof of my ID wasn’t enough for them, I was planning to spend almost $2000.00 I reach out for help and they just said “For security purposes, we are unable to disclose any reasoning behind our decision. At this time no further action can be taken on our end.” my wedding is on the 18th I was paying 1 day ship , so please guys if you see this just go to other store where costumer’s are first, my home base is FL , now I’m leaving in CA because of work so my card have the address of my home in FL , so for them is enough reason to cancel my order because for them doesn’t make sense, avoid this store!!!!
10 March 2026
Unprompted review
Reply from Aurate New York
Hi Dayana,
We’re very sorry to hear about your experience and truly regret the frustration this caused. We understand how disappointing repeated cancellations and security checks can feel.
We appreciate your feedback and take it seriously as we continue to work on improving our processes. We truly wish you all the best for your wedding and future celebrations.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Great Diamond Tennis Bracelet
I bought my wife the Classic Diamond Tennis Bracelet and she loved it! Would recommend.
13 March 2026
Reply from Aurate New York
Hi Ford,
Thank you so much for sharing your experience! We’re thrilled to hear that your wife loved the Classic Diamond Tennis Bracelet; it’s always wonderful to hear our pieces bring joy.
We truly appreciate your recommendation and look forward to helping you find the perfect piece again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Great company
13 March 2026
Reply from Aurate New York
Hi Orion,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Providing excellent service and quality products is always our goal, and it’s wonderful to know that it shows.
We look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Quick and solved my issue!
12 March 2026
Reply from Aurate New York
Hi Lady,
Thank you so much for your kind feedback! We’re delighted to hear that we were able to assist you quickly and resolve your issue. Providing a smooth and helpful experience is always our goal, so it truly means a lot to know that we were able to help.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Xiomara,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our team. We always strive to provide the best support possible, and your feedback truly means a lot to us. We appreciate your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Kathy,
Thank you for your kind feedback! We’re so glad to hear that you found our service efficient. It means a lot to our team, and we truly appreciate you taking the time to share your experience.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Do not shop with them
Do not shop with them!
I got a ring with diamonds around it a while ago. One of the diamonds fell out, so they asked us to send it back in for a fix. Well.. repair took over 3 months.. We finally got it back after following up multiple times, and within a week or two, it happened again. We requested a refund, and they said they won't give us our money back. So all we could do is send it back in again. Again, we waited a good amount of time and had to follow up a few times. They sent it back, and..... they didn't even fix it. It came with the exact hole with the diamond missing in the exact same place. This place is low quality.
Edit: We reached out to customer service many times without a proper fix other than sending it back in for repair.
4 March 2026
Unprompted review
Reply from Aurate New York
Hello Lena,
Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration you’ve encountered with your ring and the repair process. This is certainly not the level of quality or service we strive to provide, and we completely understand how disappointing this must have been
We take concerns like this very seriously, and we’d appreciate the opportunity to review your case more closely and make things right. Please reach out to us directly at care@auratenewyork.com with your order details so our team can investigate what happened and determine the best possible resolution.
Your feedback is extremely important to us, and we’re committed to ensuring every customer has a positive experience with our pieces. We hope to have the chance to resolve this for you.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Ashley,
Thank you so much for your kind words! We’re delighted to hear that you had an excellent experience with our customer care team. Your feedback truly means a lot to us.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Stones started falling out of the ring…
Stones started falling out of the ring within a month and a half of wearing. Don't worry though, only $60 for them to fix the mistake they made in the first place!
28 February 2026
Reply from Aurate New York
Hi Ace,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we want for our customers.
Your feedback is important to us, and we truly appreciate you taking the time to share it.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Responsive and Professional
The team responded to my request for additional information about one of their products. The team was very helpful and professional. Thank you.
4 March 2026
Reply from Aurate New York
Hi,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to assist you and provide the information you needed. Your feedback means a lot to us, and we’re always here to help whenever you have questions.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
My order didn't ship to me and when I…
My order didn't ship to me and when I contacted them they fixed it the next day and began shipping
4 March 2026
Reply from Aurate New York
Hi,
Thank you for sharing your experience! We’re glad we were able to quickly resolve the issue and get your order on its way. We truly appreciate your patience and are thrilled that your order is now on its way to you.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Excellent customer service
Excellent customer service. They responded fast and guaranteed their product. Happy customer here.
3 March 2026
Reply from Aurate New York
Hi Joy,
Thank you for taking the time to leave us a review and trust! Thanks for choosing Aurate!.
Your support to this small but mighty team means a lot to us, see you back soon ;)
All the best,
The A-Team
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