Kimberley resolved an embarrassing issue for me. I ordered a made to order ring and picked the wrong address when I ordered it. I just caught the error and Kimberly resolved it. I had wanted to send t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Do I need or can I afford a tennis bracelet right now? No! But Yolo. After I ordered my emerald one, I got an add for an ombre one, which is why I'd initially been looking for. I sent an email to cust... See more
Company replied
I had an issue regarding my recent order I placed. I reached out to customer service and Jessah responded to my request very quickly and made everything right. So the earrings I fell in love with ar... See more
Company replied
Aurate is not just great jewelry the service is so good - they are always responsive about any query or question and resolves anything very quickly. thank you so much Aurate, I can't stop buying yo... See more
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Company details
Written by the company
Iconic designs, purest gold, honest pricing, handcrafted in New York City – accept nothing less. | FREE SHIPPING + FREE RETURNS
Contact info
New York, United States
- care@auratenewyork.com
- auratenewyork.com
4.0
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Aurate New York
Hi Catherine,
Thank you so much for taking the time to leave us a review, and we’re truly sorry to hear about this experience.
We completely understand your concern. To clarify, the photos we requested are not meant to show the missing items themselves, but rather to help us document the package contents, packaging, and what was received so we can properly investigate this with our fulfillment team. This information will greatly help us review and resolve your concern as quickly as possible.
Our team will be waiting for the photos so we can continue reviewing the issue and properly address it for you.
If you have any further questions or concerns, please don’t hesitate to reach out to us at care@auratenewyork.com or through our live chat services — we’re always happy to help.
Sincerely,
The A-Team
Customer service was great and helpful
Customer service was great and helpful. Love their products too
17 May 2026
Reply from Aurate New York
Hi Rie,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team and that you’re loving your pieces as well. Your support truly means so much to us, and we can’t wait to help you again in the future. Thank you for choosing us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
When I finally got a hold of someone
When I finally got a hold of someone, they were very courteous and helpful and helped me settle my situation. Thank you. Will be shopping with you again.
19 May 2026
Reply from Aurate New York
Hi Irene,
Thank you so much for your kind words and for giving us the opportunity to assist you. We’re so happy to hear that our team was able to help resolve your concern and provide a positive experience. Your support truly means a lot to us, and we look forward to helping you again in the future.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Jack,
We highly appreciate you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience, and we are grateful for your support. It is customers like you who make our work so rewarding.
We look forward to seeing you back soon!
All the best,
The A-Team
Reply from Aurate New York
Hi Elizabeth,
Thank you so much for taking the time to share this with us, we are so sorry to hear about this!
Looking into your concern, I see that we have resolved the issue for you.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Customer service
19 May 2026
Reply from Aurate New York
Hi Catherine,
First and foremost, we want to express our appreciation for choosing to shop with us. Your support for this small but mighty team means a lot to us. We strive to provide the best service possible.
We look forward to seeing you back soon!
All the best,
The A-Team
I have not received a confirmation…
I have not received a confirmation email so I don’t know when my shipment is even coming. If it weren’t for the money I paid I’d think I bought nothing.
14 May 2026
Reply from Aurate New York
Hi Kio,
Thank you for sharing your feedback. After reviewing your concern, we can confirm that this issue has already been addressed by our team and the confirmation email has been resent.
We understand how concerning it can be not to receive order updates, and we truly appreciate your patience while we worked to resolve this for you.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Prompt and thorough
Very prompt in their response and thorough in the resolution options. Thank you.
17 May 2026
Reply from Aurate New York
Hi,
Thank you so much for your thoughtful feedback! We’re so glad to hear that our team was able to provide prompt responses and thoroughly walk you through the available resolution options. Delivering supportive and efficient service is always our goal, and we truly appreciate your kind words and support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Customer service is awesome
14 May 2026
Reply from Aurate New York
Hi Pat,
Thank you so much for your kind words! We’re so happy to hear that you had an awesome experience with our team. Providing thoughtful, responsive, and helpful support is always our goal, and we truly appreciate your support and feedback!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Amy,
Thank you so much for your feedback! We’re thrilled to hear that your experience was fast and convenient. Providing a smooth and seamless experience for our customers is always our goal, and we truly appreciate your support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Jessah was very helpful with the…
Jessah was very helpful with the exchange I was wanting to make!
14 May 2026
Reply from Aurate New York
Hi John,
Thank you so much for your kind feedback!
We’re so happy to hear that our team was able to assist you with the exchange process and make everything easier for you. We’ll be sure to share your kind words with her. We truly appreciate your support and are always here whenever you need us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
10/10
once again customer service was amazing! they replied & accommodated my request all within an hour. hands down the best!
13 May 2026
Reply from Aurate New York
Hi Michelle,
Thank you so much for your amazing feedback! We’re thrilled to hear that our team was able to respond quickly and accommodate your request so efficiently.
Knowing that you continue to have such positive experiences with us truly means the world. Your kind words and support are deeply appreciated!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Customer Service is very responsive
Customer Service is very responsive, accommodating, and professional. It has been a pleasure working with them and definitely creates this sense of brand loyalty because you know the people will take care of you when you reach out to them.
9 May 2026
Reply from Aurate New York
Hi Liu,
Thank you so much for your incredibly kind words! We’re truly grateful to hear that our team has been responsive, accommodating, and professional throughout your experience.
Creating meaningful relationships and making sure our customers feel supported every step of the way is so important to us, so your feedback truly means a lot.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
The Ombré rainbow tennis necklaces was…
The Ombré rainbow tennis necklaces was so beautiful. My wife decided on a different tennis necklaces and because of that we had to send this one back. Customer Service was easy to work with and helped me return this efficiently. We’re excited to see what the Sapphire necklace looks like but we’re both positive it was be beautiful too!
12 May 2026
Reply from Aurate New York
Hi Robert,
Thank you so much for your thoughtful feedback!
We’re so happy to hear that you loved the Ombré Rainbow Tennis Necklace, and we’re glad our team was able to make the return process smooth and easy for you. Thank you again for your support and trust!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Blakely,
Thank you so much for your kind words!
We’re so happy to hear that our team was able to help you with everything you needed. Providing thoughtful and helpful support is always our goal, and we’ll be sure to share your feedback with her.
We truly appreciate your support and look forward to assisting you again in the future!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Great customer services and product
My package arrived a week later than expected and the team was very responsive and attentive to my request. The piece finally arrived, beautiful as always. A simple dainty ring that could work with any stack!
11 May 2026
Reply from Aurate New York
Hi,
Thank you so much for your thoughtful feedback! We sincerely apologize again for the shipping delay, but we’re very happy to hear that our team was able to provide responsive and attentive support throughout the process.
Most importantly, we’re thrilled that your piece finally arrived and that you love it! A simple, dainty ring that works beautifully with any stack sounds absolutely perfect. Thank you again for your patience, support, and kind words; it truly means so much to us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Emily was very helpful and made sure my…
Emily was very helpful and made sure my issue was corrected
11 May 2026
Reply from Aurate New York
Hi Mary,
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to assist you and make sure your concern was properly resolved.
Providing thoughtful and attentive support is always our goal. We truly appreciate your support and are always here whenever you need us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Reply from Aurate New York
Hi Samantha,
Thank you so much for taking the time to share your experience! We’re so glad to hear that you received a quick response from our team.
Providing timely and helpful support is very important to us, and we truly appreciate your kind words and support.
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Fast & helpful!!
11 May 2026
Reply from Aurate New York
Hi Paulina,
Thank you so much for your kind feedback! We’re thrilled to hear that you had a fast and helpful experience with our team. Providing prompt and supportive service is always our goal, so it truly means a lot to know we were able to assist you.
We sincerely appreciate your support and look forward to helping you again whenever you need us!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
Shipping tracking did not update
Shipping tracking did not update. Item was delivered but surprised me. Product great!
11 May 2026
Reply from Aurate New York
Hi Louis,
Thank you so much for your feedback! We sincerely apologize for the confusion with the tracking updates and understand how frustrating that can be. Carrier scans can occasionally be delayed, but we’re so happy to hear your item arrived safely and that you’re loving the product. We truly appreciate your patience and support!
If you have any further questions or concerns, please don’t hesitate to reach out via email at care@auratenewyork.com or use our live chat services.
Sincerely,
The A-Team
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