Aurelium Reviews 6

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Home improvement shop

Written by the company

At Aurelium, we believe luxury living is created through thoughtful design, refined detail, and timeless elegance. Our mission is to bring sophisticated home décor and premium interior styling into modern homes through carefully selected luxury pieces that elevate every space. From contemporary statement décor to elegant finishing touches, every collection at Aurelium is chosen to reflect quality, style, and modern luxury. We work exclusively with trusted UK suppliers to ensure our customers receive beautifully crafted products with reliable and efficient delivery. Fast UK Delivery Express Shipping: 1–2 Business Days Standard Shipping: 3–5 Business Days At Aurelium, we are committed to providing a seamless shopping experience built on trust, premium quality, and exceptional customer service. Luxury is not simply decoration — it is the atmosphere you create within your home.


Contact info

3.6

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Customer Service is really lacking

Ordered two sweatshirts (pull over & zip up) and was supposed to get a free t-shirt which I ordered when checking out, but only received the two sweatshirts and not the T-shirt. I've never received an e-mail confirmation of the order and although I sent an e-mail through their site and explained that I hadn't received the T-Shirt and ask for resolution, I've not received a response.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Returns will cost more in postage than the value

Items were poor quality and sizing was wrong. I asked to return them which was fine no problem, until they gave a shanghai address. It cost as much to return the items as it did to buy them. I thought I was buying from European company as they are register in Dublin... silly me.
Also took far longer to arrive than stated on the website, around 6 weeks.
Dont be fooled. Ordered back in April, still no t shirts. They did say they were delayed but hey, we're in June now.

14 May 2026
Unprompted review
Aurelium logo

Reply from Aurelium

Hello Mr wayne we do believe you have the wrong website as we only sell candles and room sprays we would be grateful if you could remove this review as it is another company thanks again

Rated 5 out of 5 stars

This company has everything

This company has everything. Structure, sharpness and style. Greatly helped when I was at a total loss for my house plans for the future. Keen to inspire and get the absolute most of out my living space. Cannot recommend enough.

24 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look