Steer clear. This company is beyond poor. I ordered 3 bikinis having seen an advertisement on insta. 2 are of extremely poor quality- 1 is just about ok. I have sent multiple emails to this company us... See more
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See what reviewers are saying
Absolutely love these swimsuits! I ordered a mystery one but the only issue was that it was too big it seemed more like a medium but the size tag said small but I can’t complain because I ordered it w... See more
I don’t normally write reviews but this shop definitely deserves some love. I was extremely impressed with the quality of bathing suits and the order was packaged beautifully. You can tell they put a... See more
I absolutely LOVE these swimsuits!!! They are great quality, fit perfectly and are SO cute. The only down side with my order was when I was trying to contact someone about my order no one got back t... See more
Company details
Information provided by various external sources
AURELLE offers bikinis at a price that allows everyone to keep up to date with swimwear trends. We have the best $28 bikinis in the world. Seriously.
Contact info
United States
- support@aurelle-paris.reamaze.com
- aurelle.shop
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tops did not fit
The tops did not fit and I messaged you all asking to trade top sizes and I have gotten no response.
They were out of my size and gave me…
They were out of my size and gave me two free swimsuits that were adorable!!!
AMAZING experience
AMAZING experience. High quality swim suits and super cute tote bag :) I cannot say enough good things about my experience.
The customer service is great!
The customer service is great! Some of the items I ordered were not in stock so the team sent me other ones.
Wrong size was received
Wrong size was received. I want to return my package and have yet to hear back… I have emailed.
I wanted to give a positive review for…
I wanted to give a positive review for the excellent problem solving of my first order coming in wrong (ordered on Black Friday). However, after receiving store credit and inputting a new order on 12/28/22, I am still waiting for my items to be shipped to me. USPS states they are awaiting the package. It is now 1/12/23, so I am seeing there is not much of a change from my first experience, where I had to reach out to have my orders shipped. I am hoping my items arrive and are correct so I do not need to reach out to have my order refunded. This is my second go around to receive a couple bikinis, I do not want to have a third round of bad experiences.
AWFUL CUSTOMER SERVICE
Honestly the customer service has been horrible. This is my fourth day being ignored after contacting them about my order. I ordered a mystery bag and got FOUR of the same bikinis!!! Really wanted to love this brand but will probably never buy again..
this was the second time i placed my…
this was the second time i placed my order as my first order was incorrect and i was disappointed to see that the suit i picked was out of stock even tho it wasn’t listed as so (and is still listed as in stock) on the website
Great quality and had a mix up with one…
Great quality and had a mix up with one swimsuit and the online team was very responsive and helpful and got it all taken care of. Quick shipping. Plus they threw in an extra little gift. Almost all my swimsuits are from here I highly recommend.
I love the set that I got
I love the set that I got! The bottom were a bit loose, I usually wear an XS but only a small was shown as the smallest size. I still love them though and I’ll definitely be wearing them to the beach soon!
Swim suits are super cute
Swim suits are super cute, good material and flattering. The little beach bags are adorable also
The order was missing 7 bikinis
The order was missing 7 bikinis. The rest of the suits were cute though.
I love this brand!
I love this brand!! Their mystery packs are SO fun to open, and their added tote is amazing. The only thing is I wish I got a more diverse collection. The last package I received had a lot of the same top/bottom choices, just in different prints!
Great variety!
Just got my order and could not love it more! I ordered the diamond mystery tote. There was such a good variety of color and styles in the bag. I am usually a medium in both top/bottoms. I will say that the bottoms are a bit on the smaller side but still fit fine. Would consider sizing up next time for comfort.
Great CS!
They were out of stock of a few items I ordered, so they gave me a few extra bikinis instead! Thought this was such a sweet gesture! Thank you!
awful
the business is going under and as a result there is a lot of fraudulent activity. sending many people the wrong order, including me. they are stealing money. do not order from here.
I got the mystery diamond bundle pack…
I got the mystery diamond bundle pack and it came less than a week after ordering right before Xmas! I couldn’t be more excited
TOTAL SCAM DO NOT BUY
TOTAL SCAM DO NOT BUY! This company takes your money and ships whatever they have in stock to you. I spent $150 dollars here and they sent me all of the wrong items, and won’t even let me return them.
Terrible customer service DONT BUY
Ordered a bikini… Package was shipped out quickly but I got someone else’s order. I attempted to email 3 different people I guess in the company no response. Glancing at their Instagram posts this is not unusual… there’s m at others like me and it’s either not going to be fixed or take a very long time.
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