Ordered this before reading the terrible reviews company never cancelled arrived weeks later. And asked immediately for refund told unopened told to send pic of box unopened and been waiting age... See more
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Had a lot of faith in this given the reviews but it’s really not worth the hype or the money. Shame as I was hoping it was actually going to be effective but unfortunately not. It just does what any o... See more
DO NOT WASTE YOUR MONEY!!!! SERIOUSLY. This company is praying on a specific group of vulnerable women, that have run out of things to try and are desperate. Aurlux you should be ashamed o... See more
It smells, doesn’t remove hair and just leaves behind red, irritated skin. Everything it states it doesn’t do, is exactly what it does. It relies on the low confidence of those who suffer with PCOS... See more
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
Run around!
First off there is NO LOGIN account so you can CANCEL the AUTOMATIC SUBSCRIPTION! I haven’t used it yet and emailed the company about cancellation and they keep giving me the run around about discounts and step by step instructions… I just WANT it NOT to charge me!!
Should contact BBB
8 December 2025
Unprompted review
Reply from Aurlux
Hi Meg,
We’re really sorry to hear about your experience — we understand how frustrating this situation must be.
To clarify, while we do offer a customer portal, some customers may not receive the login email due to filters or email provider issues. That’s our responsibility to fix, and we apologize if this made cancelling confusing or difficult.
You should never feel like you’re being given the runaround, and we’re sorry if our responses felt that way. Please email us directly at support@aurlux.co with your order number, and we will manually cancel your subscription right away to ensure no further charges are made.
Thank you for bringing this to our attention — we want to make this right for you.
Kind regards,
The Aurlux Team
I bought this product not realising you…
I bought this product not realising you are automatically signed up for subscription. I challenged this via email, and have the email stating we will take no further payments. Today, guess what? They took another payment. I have emailed again as so mad that they did not follow my request to not have a monthly subscription.
If I had known they used these tactics to deceive customers, I would never have ordered.
Please send me my money back and remove my details, if not I will escalate to the appropriate legal services.
8 December 2025
Unprompted review
Reply from Aurlux
Hi Mona,
We’re very sorry to hear about this — we completely understand your frustration, and this is absolutely not the experience we want for our customers.
If you were told that no further payments would be taken, then that should have been honored. We sincerely apologize for the error and any stress this caused. This is not intentional, and we take situations like this very seriously.
Please reach out to us at support@aurlux.co with your order number so we can immediately refund the recent charge, fully cancel your subscription, and ensure your details are removed from our system if requested. We want to resolve this for you as quickly as possible.
Thank you for bringing this to our attention — we’re committed to making this right.
Kind regards,
The Aurlux Team
Do not trust this company
Ordered can tried to cancel 10 minutes later, because I was afraid to try it on my sensitive skin. When I tried to cancel the told me it was too late. When I received the package I tried it of course I had a break out, when asked for refund 2 days latter I get an email unused only. How do I know I can’t was it if I don’t try it? I ordered it off their web site I paid $40.00 then I start getting emails for $20.00. They said they cancel my subscription but no refund. Do not trust this company! Can’t trust them!
5 December 2025
Unprompted review
Reply from Aurlux
Hi Susan,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been for you. We strive to provide clear information about cancellations, subscriptions, and our refund policy, and we apologize if this was not communicated clearly.
We take customer concerns seriously and want to make things right. Please reach out to our support team at support@aurlux.co with your order details so we can review your case and work with you on a resolution.
Thank you for sharing your feedback — it helps us improve our processes and serve our customers better.
Best regards,
The Aurlux Team
SCAM- IMPOSSIBLE TO GET OUT OF SUBSCRIPTION
Ordered thinking it was a one time order, once I saw it was a subscription, I tried to cancel before the first order was shipped. That one was cancelled, but then the next month, the billed me and tried to ship again. I have been emailing them (only contact information available) for 2 weeks now, did a chargeback on my CC for them, and am at the point that I may need to update my CC because they still have not stated they closed my subscription. This is a SCAM, DO NOT ORDER.
11 October 2025
Unprompted review
Reply from Aurlux
Hi Skyye,
We’re very sorry to hear about your experience — this is absolutely not the type of frustration we want any customer to go through. We understand how upsetting it can be to feel stuck in a subscription, and we apologize for any confusion or delay in our responses.
Please know that we take concerns like this seriously. If you can email us again at support@aurlux.co with your order number and “Subscription Cancellation Review” in the subject line, we’ll prioritize your case and ensure your subscription is fully closed. We also want to verify that no further charges will occur.
Thank you for bringing this to our attention — your feedback helps us improve our processes and communication.
Kind regards,
The Aurlux Team
Honestly terrible product and TERRIBLE…
Honestly terrible product and TERRIBLE customer service. I have returned items to them paying out of my own pocket and have yet to have confirmation they have received them. I feel they are using the PCOS community to market their products when it does not work!!!
I also accidentally signed up to a subscription and trying to get out of it has been a nightmare!!!
5 December 2025
Unprompted review
Reply from Aurlux
Hi Nikki,
We’re truly sorry to hear about your experience — we never want any customer to feel frustrated or unsupported, and we sincerely apologize for the inconvenience this has caused.
Regarding your return, we’d like to look into this right away. If you could please email us your order number and the return tracking information, we’ll immediately verify the receipt of your package and process any pending refund.
We also understand your concern about the subscription. Accidental enrollments can happen, and we’re here to help — if you include “Subscription Cancellation Review” in your email subject line, we’ll prioritize closing your subscription and ensuring no further charges occur.
Your feedback matters to us, and we appreciate you sharing your experience so we can continue improving.
Kind regards,
The Aurlux Team
Don’t even bother
I wouldn’t normally leave a review, but I felt blindsided by this company. They made a Facebook post that really appealed to me as someone who has PCOS, like they had this wonderful product. Unfortunately all their reviews were good, which should have alerted me to a problem. When I ordered the hair removal kit, I didn’t notice the little box above add to cart button, that automatically signs up for a subscription not until I read reviews on this website. I had to send four or five emails until they unsubscribed me from the hair removal kit subscription, in that time though they tried to charge me for the next lot. I also feel that they wouldn’t have done anything if I didn’t say I would take action and report them to the ACCC.
26 November 2025
Unprompted review
Reply from Aurlux
Hi Rachel,
Thank you for taking the time to share your experience, and we’re truly sorry that you felt misled or frustrated — that is never the experience we want for anyone.
We understand your concern regarding the subscription box. We’ve recently updated our checkout page to make subscription options clearer and more transparent, and we’re sorry that this caused confusion in your order.
I’m also very sorry for the inconvenience with the multiple emails. That should not have happened, and we’re reviewing this internally to ensure faster, clearer responses moving forward.
If you still need help or would like us to double-check that your subscription is fully cancelled, please feel free to reach out with your order number — we’re here to make sure everything is properly resolved for you.
Thank you again for your feedback. It genuinely helps us improve.
Kind regards,
The Aurlux Team
DO NOT buy from this company
DO NOT buy from this company. Complete scam and horrible business management. It is a scam, once you buy and get the subscription you will not be able to get out of it. I have reached out to their support team to cancel for over two months.
4 December 2025
Unprompted review
Reply from Aurlux
Hi Cassandra,
We’re very sorry to hear about your experience — this is not the impression we want to leave for any of our customers.
The subscription option is shown during checkout, but we understand how it can be missed, and we sincerely apologize if cancelling has been difficult. You should always be able to cancel without delay, and we’re very sorry for any frustration caused over the past two months.
Please contact us directly at [your support email] with your order number. We will immediately cancel your subscription and ensure any necessary refunds are processed. We’re committed to resolving this for you as quickly as possible.
Kind regards,
The Aurlux Team
Do not order didnt realise by buying…
Do not order didnt realise by buying the product i was setting up a subscription so i got in touch and cancelled it with them a month later and they have taken money out of my account AGAIN!!!! Absolute nightmare and the hair removal cream isnt very good waste of my time
2 December 2025
Unprompted review
Reply from Aurlux
Hi Rachel,
We’re very sorry to hear about this experience — we completely understand your frustration. This is not the experience we want for any of our customers.
If a subscription payment was taken after you cancelled, that should not have happened, and we sincerely apologize for the mistake. Please contact us directly at support@aurlux.co with your order number so we can fully cancel your subscription, and ensure this doesn’t happen again.
We also apologize if the product did not meet your expectations — your feedback is important, and we’ll review it carefully.
Kind regards,
The Aurlux Team
Refused to cancel my subscription or refund the money they took
They did not cancel my subscription. They then charged me without my knowledge or permission and refused to refund it. Ridiculous customer service, stay away!
The product is not worth it.
29 October 2025
Unprompted review
Reply from Aurlux
Hi RH,
We’re very sorry to hear about your experience — that’s absolutely not how we want our customers to feel. We always honor subscription cancellations and refunds when requests are received, so we sincerely apologize if there was any miscommunication or delay on our end.
Please contact us at support@aurlux.co with your order number so we can review what happened and make sure your subscription is fully cancelled and the charges are resolved. We’re committed to fixing this for you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
The Aurlux Team
Signs you up for auto subscriptions I…
Signs you up for auto subscriptions I have 6boxes of this that does not work. Now message 4 times to request return address. Are they in China or Leeds who knows.
Just don’t waste your money
1 October 2025
Unprompted review
Reply from Aurlux
Hi Tina,
We’re really sorry to hear about your experience — that’s definitely not the frustration we want for any of our customers.
To clarify, the subscription option is shown during checkout, but we completely understand how it can be missed, and we apologize for any confusion this caused. You should never have to message multiple times to get support, and we’re sorry if our response was delayed.
Please contact us at support@aurlux.co with your order number, and we’ll make sure your subscription is cancelled, your return request is handled properly, and that this is resolved as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Not impressed with the product and have…
Not impressed with the product and have received the worst customer service experience. I have requested multiple times to cancel my subscription and all 4 times have been denied and billed. This is a horrible company that scams ppl!
17 November 2025
Unprompted review
Reply from Aurlux
Hi Kristi,
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
You should always be able to cancel your subscription, and we sincerely apologize if this hasn’t been handled correctly. Please contact us directly at support@aurlux.co with your order number so we can immediately cancel your subscription, review any charges, and ensure this is resolved for you as quickly as possible.
We also apologize if the product did not meet your expectations — your feedback is important, and we take it seriously.
Kind regards,
The Aurlux Team
If I could give negative stars I would
If I could give negative stars I would. It doesn't work at all. I even left the hair removal cream on way longer than it was suggested to do so. I am 53 years old, and was so hoping once and for all to have one morning not having to shave my face. These scam companies sure know how to get into our heads with our insecurities.DO NOT by any means buy the Aurlux facial hair remover.
20 November 2025
Unprompted review
Reply from Aurlux
Hi Stacey,
We’re really sorry to hear about your experience — that’s definitely not the frustration we want for any of our customers.
To clarify, the subscription option is shown during checkout, but we completely understand how it can be missed, and we apologize for any confusion this may have caused. You also should never have to message multiple times to get support, and we’re sorry if our response was delayed.
Please reach out to us at support@aurlux.co with your order number, and we’ll ensure your subscription is cancelled, your return request is processed properly, and everything is resolved as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Do not purchase Awful company
Thought I’d give it a go so press for one off purchase but was automatically signed up for subscription. When you try to cancel you can’t! It says they will send you an email to log on to your account but you never get the email. I emailed their support team and got email after email of drivel as to why I should stay. The last one wanted to know how they could help me! They just won’t cancel. Reported to the bank as they have my card details. Awful company
14 November 2025
Unprompted review
Reply from Aurlux
Hi Shelley,
We’re really sorry to hear about your experience — this is absolutely not the way we want our customers to feel.
The subscription option is shown during checkout, but we completely understand how it can be missed, and we apologize for any confusion this caused. You should always be able to cancel easily, and we’re sorry if you didn’t receive the login email or felt pressured by our support messages — that’s not the experience we aim to provide.
Please contact us directly at support@aurlux.co with your order number so we can manually cancel your subscription and ensure no further charges occur. We’ll also review your case to understand what went wrong and prevent this from happening again.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
This is the worst hair removal product…
This is the worst hair removal product I have ever used. Not one hair came out and all it did was burn my skin and leave it red for days. The disappointing thing is that this company says that they are the answer for women with unwanted PCOS hair and that is so untrue. They give you hope that their product will solve the hair growth problem. Everything about this product is a lie. The soothing and softening gel does nothing, the hair removal cream smells exactly like Nair hair removal cream and doesn’t remove a single hair and the hydrating lotion just irritates the skin more. I am so disappointed that I trusted another scam company. Too many of them around these days. No contact in regards to the 60 day money back trial. I dare say that the money I have spent is long gone ☹️ DONT BUY THIS PRODUCT UNLESS YOU ARE HAPPY TO THROW YOUR MONEY AWAY!!!!
25 November 2025
Unprompted review
Reply from Aurlux
Hi STLM,
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide.
You should always be able to cancel your subscription, and we sincerely apologize if this hasn’t been handled correctly. Please contact us directly at support@aurlux.co with your order number so we can immediately cancel your subscription, review any charges, and ensure this is resolved for you as quickly as possible.
We also apologize if the product did not meet your expectations — your feedback is important, and we take it seriously.
Kind regards,
The Aurlux Team
What a load of 💩!!!
I got this on a buy one get one free deal, what a load of nonsense. I have PCOS and the plucking and waxing typically will last a couple days before hair comes back, I used this product for the first time and left it on for the recommended time, it barely removed anything, second time left it on for double the recommended time, again it removed barely anything, and whats worse the following morning there was stubble from what had been removed, the hair that was not so noticeable is now very visible. I would go as far as saying this actually made the hair growth darker and thicker. Do Not Waste Your Money.
26 November 2025
Unprompted review
Reply from Aurlux
Hi Georgina,
We’re really sorry to hear about your experience — we completely understand how disappointing it is when a product doesn’t work as expected, especially when you had high hopes.
Our hair removal formula is designed to work gently and effectively, but we understand that results can vary depending on individual hair types and conditions. We sincerely apologize if it didn’t meet your expectations.
Please reach out to us at support@aurlux.co with your order number so we can discuss options for a refund or replacement. We want to make this right for you.
Kind regards,
The Aurlux Team
Absolute SCAM do not buy!!
Absolute SCAM! Miss sold the product that doesn’t work. Emailed to cancel my subscription and cancel the next order which they haven’t and refusing to. They keep emailing to say do I wish to still cancel even though I have emailed multiple times saying I want to cancel!
Do not buy!
27 November 2025
Unprompted review
Reply from Aurlux
Hi Tapperred,
We’re very sorry to hear about your experience — this is certainly not the impression we want to leave for any of our customers.
You should always be able to cancel your subscription, and we sincerely apologize if this hasn’t been handled correctly. Please contact us directly at support@aurlux.co with your order number so we can immediately cancel your subscription, ensure no further charges are taken, and resolve this issue for you as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
More like 0 stars 🤬
I wouldn't even bother with 1 star, I'd say more like a 0!!! I was so unimpressed with the products. I have used it twice now!!! It doesn’t remove any hair what’s so ever and wish I’d read the reviews before buying. Certainly won’t be buying anything ever again from Aurlux
24 November 2025
Unprompted review
Reply from Aurlux
Hi Gemma,
We’re very sorry to hear that our product didn’t meet your expectations. We completely understand how frustrating it is to try something and not get the results you were hoping for.
Our hair removal formula is designed to work gently and effectively, but we know that results can vary depending on hair type and other factors. We’d like to help make this right — please reach out to us at support@aurlux.co with your order number to discuss options for a refund or replacement.
Thank you for sharing your feedback.
Kind regards,
The Aurlux Team
The reply from trust pilot wont make any difference. I have emailed them using the email provided. They still took money from my account. This compamy is scamming peop
This compamy is scamming people out of their money. They trick you into a subscription then continue to take money out out your bank account. You cant cancel it even when they say you can. Ive had money taken out of my bank account twice despite asking them not to. They dont reply to your emails either. Its a total SCAM. DONT GET TRICKED INTO THIS.
23 November 2025
Unprompted review
Reply from Aurlux
Hi Anne,
We’re very sorry to hear about your experience — this is certainly not the impression we want to leave for any of our customers.
You should always be able to cancel your subscription, and we sincerely apologize if this hasn’t been handled correctly. Please contact us directly at support@aurlux.co with your order number so we can immediately cancel your subscription, ensure no further charges are taken, and resolve this issue for you as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
DO NOT BUT THIS PRODUCT!
DO NOT BUT THIS PRODUCT!! false advertising saying that it’s for sensitive skin I left this product on my face for the recommended time and it left me burnt! My face was on fire and incredibly painful as soon as I removed the product!! They state that it has no smell but it absolutely does smell! Just like other hair removal brands! I have spent the week since using this product with red patches and sore burns on my face. I have emailed them twice about getting a refund and have not heard back at all! I will be reporting them to trading standards for their false advertising and lack of communication whilst trying to obtain a refund. Stay away from this so called brand! Disgusted isn’t the word.
18 November 2025
Unprompted review
Reply from Aurlux
Hi Josie,
We’re very sorry to hear about your experience and the reaction you had — your safety and satisfaction are extremely important to us. This is certainly not the experience we want any customer to have.
Please reach out to us immediately at support@aurlux.co with your order number. We want to address your concerns, process a refund if appropriate, and provide any support needed regarding your reaction. We take feedback like this very seriously and will investigate to ensure this doesn’t happen again.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
If I could give less I would
If I could give less I would, they scam you into a subscription which they do not allow you to cancel!! Avoid
19 November 2025
Unprompted review
Reply from Aurlux
Hi Kelly,
We’re very sorry to hear about your experience — this is certainly not the impression we want to leave for any of our customers.
The subscription option is displayed during checkout, but we understand how it can be missed. You should always be able to cancel easily, and we sincerely apologize if this wasn’t your experience.
Please contact us directly at support@aurlux.co with your order number. We will manually cancel your subscription and ensure no further charges are taken.
Kind regards,
The Aurlux Team
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