It smells, doesn’t remove hair and just leaves behind red, irritated skin. Everything it states it doesn’t do, is exactly what it does. It relies on the low confidence of those who suffer with PCOS... See more
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Brought as a present a one off order. shocked then to be notified of another delivery, to late to cancel payment from my bank now might have to cancel card so they won't take another payment as no one... See more
ZERO STARS. This is an absolute con. It doesn't remove ANYTHING, worse than any other cream I've tried and I've tried them all. They are preying on desperate women who think it'll be a miracle cure, d... See more
They target PCOS sufferers who are self conscious about facial hair. The claims that there is no unpleasant smell, that it removes hair, does not sting are false. I had never used a hair removal cream... See more
Company details
Written by the company
Boosting Confidence With Hair Removal Essentials ✨
Contact info
Unit A, 82 James Carter Road, IP28 7DE, Suffolk, United Kingdom
- support@aurlux.co
- aurlux.co
Breach of guidelines
Terrible
Terrible - absolutely terrible product and even worse customer service. I didn’t realize I was getting a subscription. After the first product I received didn’t work for me, I received another and realized it was a subscription. I’ve been trying to cancel for over a month now. The people responding try to give me tips on how to use the product. Nobody will take me seriously. Nobody will cancel the subscription. And they say you can manage your subscription online, but that is a lie. When you enter your email, they don’t send you a link to manage your subscription. This company is a complete scam! They won’t give you a number to speak with a person, and the emails are not helpful at all!!’
Terrible company. Terrible customer service! Don’t waste your time or money on them!
30 November 2025
Unprompted review
Reply from Aurlux
Hi Stephen,
We’re very sorry to hear about your experience and truly apologize for the frustration this situation has caused.
We completely understand how confusing subscription systems can be, and we’re taking your feedback seriously to improve our online management tools and customer support response. We strive to make things as clear and straightforward as possible, and we regret that this wasn’t your experience.
If there’s anything further we can do to assist you or provide confirmation of your cancellation, please contact us directly we’re here to help.
Thank you for your patience and for giving us the opportunity to address this.
Kind regards,
The Aurlux Team
Dissapointing
Firstly, this product doesn't deliver what it promises.
Secondly, trying to cancel subscription, is very frustrating, as they don't have a login, only a "subscription login magic link" where you have to enter your email address and they will send the link, to login, which never happens!
30 December 2025
Unprompted review
Reply from Aurlux
Hi Caro,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the difficulties with both the product and the subscription process.
Please contact us directly at support@aurlux.co with your order details. We will cancel your subscription immediately and review any recent charges to ensure a refund if applicable. Your satisfaction is important to us, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Can’t cancel a subscription I didn’t know I was signing up for
I’m adding my own review because I have also received the same run around about canceling my subscription. The “portal” they claim is so easy to use has you enter an email that is supposed to send you a link to manage the subscription. 1. I never knew I signed up for a subscription so I contacted customer service and was asked if I was sure I wanted to cancel. I said yes cancel about 3 different times and asked for a confirmation email to show it was cancelled. Radio silence. 2. The link never showed up in my inbox after trying at least 20 times over the last week. 3. The last email I received sent me a confirmation that I do still have an active subscription with recurring charges and asked if there was anything they can help me with. So I responded yet again to CANCEL and show me proof it’s been cancelled. Still no response. DO NOT ORDER!! I’m going to dispute the charges if they try again. Absolutely insane.
22 December 2025
Unprompted review
Reply from Aurlux
Hi Nicole,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the confusion and lack of response.
Please contact us directly at Support@aurlux.co with your order details, and we will immediately ensure your subscription is cancelled and confirm it with you. Your satisfaction is very important to us, and we appreciate the opportunity to make this right.
Kind regards,
The Aurlux Team
This brand is fake and a scam
This brand is fake and a scam. I haven’t received any product and they have got me into a subscription
15 December 2025
Unprompted review
Reply from Aurlux
Hi Boohema,
We’re sorry to hear about your experience and understand why this situation would be concerning.
We want to assure you that we are a legitimate business and do not intend to mislead our customers. If your order has not yet arrived, it may still be in transit, and our team would be happy to check the status for you. Regarding subscriptions, these are only activated at checkout and can be canceled at any time by contacting our support team.
We would like the opportunity to resolve this for you as quickly as possible. Please contact us at Support@aurlux.co
with your order number or the email address used for purchase, and we will investigate your order, cancel any active subscription if applicable, and assist with the appropriate next steps.
Thank you for bringing this to our attention—we look forward to making this right.
Kind regards,
The Aurlux Team
I thought I was just purchasing a…
I thought I was just purchasing a product. Ended up enrolling into a subscription. When I tried to log in to cancel i had to request an email which I never got. Emailed support regarding both issues and was told to log in to manage my subscription. Then I was charged for another month. Responded and let them know again that I can't get in to manage and need to cancel. I am now disputing charges.
25 December 2025
Unprompted review
Reply from Aurlux
Hi Heather,
We’re very sorry to hear about your experience and understand your frustration. We never intend for any customer to feel misled or have difficulty managing their subscription.
It sounds like there was a communication issue with accessing your account, and we sincerely apologize for the inconvenience. Please contact us directly at support@aurlux.co
with your order details, and we will immediately review your subscription, ensure it is canceled, and work with you to resolve any billing concerns.
We appreciate you bringing this to our attention and hope to make this right.
Kind regards,
The Aurlux Team
I would give this company a lower…
I would give this company a lower rating if it were an option. I was not signed up for a subscription but am being billed for a subscription. When I have emailed the company (now 7 times) requesting cancellation, I get emails back talking about the benefits of their products. I would caution ANYONE looking at this product to NOT order - once Aurlux has your information, they will continue to bill you and not listen to your request to cancel. HORRIBLE COMPANY/CUSTOMER SERVICE.
28 December 2025
Unprompted review
Reply from Aurlux
Hi Lisa,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience regarding your subscription and communication with our team.
Please contact us directly at support@aurlux.co with your order and subscription details. We will cancel your subscription immediately and review any recent charges to ensure a refund if applicable. We want to make this right and ensure you feel supported.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
I would give this company a zero if I could
I would give this company a zero if I could. The product does not work and I have requested 9 different times to cancel the subscription that it automatically rolls you in. I still have not gotten a confirmed cancellation. Worst company I have ever dealt with.
29 December 2025
Unprompted review
Reply from Aurlux
Hi Amanda,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the delays in handling your subscription.
Please contact us directly at support@aurlux.co with your subscription details, and we will cancel it immediately and review any recent charges for a refund if applicable. Your satisfaction is our priority, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Absolute scam of a company
Absolute scam of a company, I wrote to them weeks ago to cancel my subscription - they take ages to reply, don’t cancel just try and offer me alternatives and now another months payment has been taken. The link on the email to cancel subscription doesn’t work so I seem to be struck on an endless contract. Huge con. Don’t get sucked in
29 December 2025
Unprompted review
Reply from Aurlux
Hi Jones,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience caused with your subscription.
Please contact us directly at Support@aurlux.co with your subscription details, and we will cancel your subscription immediately and review any recent charges to ensure a refund if applicable. Your satisfaction is very important to us, and we want to make this right.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Similar experience to other customers
Similar experience to other customers. Ordered once to try. Didn't work - no problem. But aparently it has become subscription. After I realised what they have done, I contacted customer service - asked for it to be cancelled as it is not straight forward cancellation as I never subscribed my self. So here after 3x email confirmation of me unsubscribing - I have just received order confirmation and have been charged again. Complete scam and stealing money from people's bank accounts. Product is not doing what it says. If I had soft facial hair with some PCOS caused patches, now, after 2x using it, I feel like I have beard growing. Yet I have 3 full packs and 2 on the way thanks to their scam! Please do not let your self be tricked into this. These people are not honest. And will do anything to steal and steal more. Very embarrassing on their part.
27 December 2025
Unprompted review
Reply from Aurlux
Hi Inga,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is not the experience we want for our customers, and we take your concerns very seriously.
Please contact us directly at Support@aurlux.co with your order and subscription details. We will immediately cancel any future orders and review your charges to ensure a refund is issued if applicable. Our goal is to make this right and ensure you feel supported.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
If I could give 0 stars I would.
If I could give 0 stars I would.
Product doesn’t work.
The company set up a subscription I didn’t agree to.
I’m waiting on a refund but not getting a reply.
Will be going through the bank.
Avoid avoid avoid!!!!!
29 December 2025
Unprompted review
Reply from Aurlux
Hi Hannah,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers, and we sincerely apologize for any inconvenience caused.
Please contact us directly at Support@aurlux.co with your order details, and we will immediately assist you with your refund and subscription cancellation. We want to make this right and ensure you’re fully supported.
Kind regards,
The Aurlux Team
Bought this to help with facial hair…
Bought this to help with facial hair growth but it did not work soon realised I had inadvertently signed up to a subscription asked to cancel several times but just got given the run around link on website to cancel does not work emails just go round in circles even after they said would cancel still had money taken from account and told next delivery being sent disputed with bank now so hopefully will end soon product does not work and customer service less than useless.
24 November 2025
Unprompted review
Reply from Aurlux
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for any confusion regarding your subscription and for the difficulties you experienced with our customer service.
Please contact us directly at Support@aurlux.co with your subscription details, and we will ensure your subscription is canceled immediately and review any charges for a refund if applicable. We want to make this right and restore your confidence in our company.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Bad service
Didn't work!!! Trying to cancel, but going round in circles. Customer service is a joke. Terrible, will take matters further if they don't listen.
23 December 2025
Unprompted review
Reply from Aurlux
Hi Sarah,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we want our customers to have, and we sincerely apologize for any inconvenience caused.
Please contact us directly at Support@aurlux.co with your order details, and we will immediately assist you with canceling your subscription and addressing your concerns. We want to make this right and ensure you’re fully supported.
Kind regards,
The Aurlux Team
Have not bothered to open or use…
Have not bothered to open or use product because the packaging does not have Aurlux branding on it and looks different. Product is from a company called Yuntu in China.
22 December 2025
Unprompted review
Reply from Aurlux
Hi Jaseida,
Thank you for your feedback. We’re sorry to hear about your concerns regarding the packaging. Our products are manufactured with strict quality standards, and while some packaging may differ due to logistics or manufacturing updates, the product inside meets the same quality and safety standards.
If you’re not satisfied with your purchase, please contact us directly at Support@aurlux.co with your order details, and we’ll be happy to discuss a return or refund. Your satisfaction is important to us, and we want to ensure you feel confident in your purchase.
Kind regards,
The Aurlux Team
The ad came across my fb page
The ad came across my fb page, I was curious so I ordered. They sent me Nicor with Chinese writing on the box, smells like Nair. I felt like I got scammed.
23 December 2024
Unprompted review
Reply from Aurlux
Hi Markita,
Thank you for sharing your feedback. We’re very sorry for the confusion and understand how receiving a product that looks different from what you expected can be frustrating.
The product you received is authentic and matches the description on our website, though packaging may vary depending on the batch or country of origin. Please note that slight differences in appearance or scent are normal and do not affect the product’s quality or safety.
If you have any concerns or would like assistance with your order, please contact us directly, we’re happy to help and ensure you’re satisfied.
Kind regards,
The Aurlux Team
Scam do not buy
Scam do not buy, everything they state is false. Ingrown hairs pores fast hair growth will happen straight after! Harsh for any skin type! Also not responding to my emails and ignoring my emails with regards to the money back guarantee - would not recommend
19 December 2025
Unprompted review
Reply from Aurlux
Hi Sahara,
We’re very sorry to hear about your experience and sincerely apologize for any frustration caused. We take all feedback seriously and want to ensure our customers feel supported.
Please contact us directly at Support@aurlux.co with your order details, and we will review your case promptly to honor our money-back guarantee if applicable. We want to make this right and address any concerns you have.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
Really wanted this to work
Really wanted this to work! I am desperate at 56 and a life long PCOS girlie! But it failed me spectacularly! I am sooooo disappointed! Tried to cancel online asap but couldn’t and had to contact them by email, to be fair they replied pretty quick but filled my head with more magic, so I tried it again after a week, same result! Nothing! Except red raw skin and an actual burn which had turned into a massive coldsore and now I have a scabby face! The smell was disgusting and I might as well have just bought Immac or Nair! Which I haven’t used for years because I got EXACTLY the same results! Irritation, burns and a red scabby face! Absolute BULLSHIT!
1 December 2025
Unprompted review
Reply from Aurlux
Hi Patricia,
We’re very sorry to hear about your experience and completely understand your frustration. Your safety and satisfaction are extremely important to us, and it’s concerning to hear that the product caused irritation and burns. This is certainly not the experience we want for our customers.
Please contact us directly at Support@aurlux.co with your order details so we can assist you further, discuss a possible refund or replacement, and ensure you are fully supported. Your feedback is very important to us, and we appreciate the opportunity to make this right.
Kind regards,
The Aurlux Team
Do not order terrible customer service
I sent 13 emails to this company after placing my order trying to cancel it. They finally did answer my email after my item shipped. I will refuse this package and never order from them again!
14 December 2025
Unprompted review
Reply from Aurlux
Hi Mary,
We’re very sorry to hear about your experience and sincerely apologize for the frustration caused by the delay in our responses. We completely understand how upsetting it can be when trying to manage an order.
Please know that your feedback is taken seriously, and we are actively working to improve our response times and customer service processes to prevent this from happening in the future.
We truly regret that your experience did not meet your expectations and appreciate you bringing this to our attention.
Kind regards,
The Aurlux Team
Scam company
I gotta write another review because this is so messed up. After trying to cancel an order multiple times and receiving the same email over and over again, the order arrived and now I’m trying to make a return and this people are not responding to any email. I’ve email them several times, NOTHING. This is the worst company I’ve ever purchased. I don’t think there’s a real customer service, This is a total scam, the product, the company, customer service, all of it. Please don’t purchase from this company. I know I lost my money. I don’t have any hopes of an answer or refund. I’m so pissed.
17 December 2025
Unprompted review
Reply from Aurlux
Hi Yaniellie,
We’re very sorry to hear about your experience and understand your frustration. We want to clarify that your subscription/order has been processed according to our policies, and we are here to help resolve any concerns you may have.
We take all customer feedback seriously and are actively working to improve our response times and support system. Please be assured that we are a legitimate company, and we are committed to assisting our customers with returns, refunds, and any questions about their orders.
If you would like to reach out to us directly, we will be happy to review your order and provide guidance to resolve this issue as quickly as possible.
Kind regards,
The Aurlux Team
Absolutely terrible company!!!!!
Absolutely terrible company – do NOT shop here.
Aurlux is a complete scam. They are ignoring my recent emails, repeated the exact same response every time, and never actually addressed the issue. It honestly feels like I was emailing a robot, not a real person.
I asked them to provide a screenshot proving my order was on the way and I'm ingored. After that, the tracking number never updated and the product never arrived.
I asked for a refund because I did not receive anything, and all I got back was the same copy-and-paste response over and over again: “We’re sorry you feel this way.” That’s it. No help, no refund, no accountability.
To make it even worse, you’re automatically signed up to a subscription without it being made clear. Absolutely ridiculous and unacceptable.
I have lost money, wasted time, and been left feeling angry, upset, and frustrated. This is hands down the worst company I have ever dealt with I can’t even call it a proper company.
Never ever shop here. Don’t waste your money.
I am escalating my problem as I have given the time to respond and nothing. The worst part is I'm moving tomorrow and have completely wasted my money!
Tell your family and friends dont waste time or money.
Everyone's response on here seems to be the same aswell and the support team ! There clearly isn’t one!!!!
I WOULD GIVE IT ZERO STARS IF I COULD!!
13 December 2025
Unprompted review
Reply from Aurlux
Hi Shell,
We are very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. We completely understand how upsetting it is to not receive your order and to feel that your concerns were not properly addressed.
We want to clarify that your package was shipped and the tracking information shows it in transit; however, we recognize that delays and lack of updates can be extremely frustrating. Regarding the subscription, we take these concerns seriously and aim to ensure all billing is transparent and authorized.
We truly want to resolve this for you. Please contact us directly at Support@aurlux.co with your order details so we can review your case, issue any appropriate refunds, and provide a clear resolution.
Your feedback is invaluable in helping us improve our processes and service, and we sincerely apologize for the inconvenience and stress this has caused.
Thank you for your patience and understanding.
Kind regards,
The Aurlux Team
Would be 0 stars if I could
Would be 0 stars if I could
This product is advertised as "try it 60 days risk free" as well as not stinking like normal hair removal cream.
Both of these statements are lies.
They will only accept returns within 60 days if unopened, meaning you can't actually try the product but you can hold on to it for 60 days and look at it from afar.
Whoever decided it has "no smell" clearly has a medical issue, because it stinks.
Oh. And by the way. The product doesnt work.
The company stopped replying once I provided screenshots of their false advertising and I am still out of pocket.
15 December 2025
Unprompted review
Reply from Aurlux
Hi Jess,
We’re very sorry to hear about your experience and sincerely apologize for the frustration caused. We understand your disappointment regarding the product, its scent, and the return process.
Our intention with the 60-day trial is to provide customers with confidence in trying the product. We also strive to accurately describe its features, including scent, though we understand that experiences can vary from person to person.
We would like the opportunity to make this right. Please contact us directly at Support@aurlux.co with your order details so we can review your case and discuss a resolution, including a possible refund or replacement.
Your feedback is important and helps us improve both our products and communication with customers.
Thank you for bringing this to our attention.
Kind regards,
The Aurlux Team
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