Aurora London Reviews 

The products are Chinese manufactured and not high quality London made as the website would have you believe. You have to return to their Chinese distributor so cost is silly. I contacted them as soon as I had a feeling it wasnt right, but the dont offer any way to cancel at that point until it is too late. I will be trying to report this once I work out best way to do so.

Another scam FB company that looks the part with clever advertising and apparently great reviews .. could not be further from the truth .. cheap Chinese poorly made plastic boots that were uncomfortable for the whole 2 weeks I had them until the sole split. Absolutely no chance of customer service.. should have spent the extra £50 on Timberlands...

I’d give zero stars if I could. Total scam. Ordered off tik tok. Haven’t received the item. Do not reply to any emails and just keep getting a generic email from customer service. Have lost £40 (which isn’t a lot) but they shouldn’t be allowed to trade and advertise on social media and need to be shut down immediately

Scam website!!! Bought an item, had a confirmation email and payment taken and then absolutely nothing. Contact email address doesnt work. Avoid at all costs!!!!!

Updated as of 20:16pm 6th feb:

So I wanted to update my review. So from the confirmation email it took around two days for a order shipped email to come through. The company is based in London, UK but my item was being shipped from China! I have received my item from this company but its nothing like what was pictured or described on the website. No returns address to send back to and no emails work. Again I would highly recommend to avoid this site. My order was less than £50 so I've not lost out on a massive amount but for people who are looking to buy, just dont bother!!!

Absolute scammers beware cheap plastic Chinese shite

Poor quality items from china so small sizes long delivery and a extremely bad return policy do not buy from them

One Star is one too many. This company is to be avoided at all costs. I placed an order for Iver two shirts and a charge was made to my credit card the same day. They did not confirm the order and when contacted said that had no record of my purchase. After two weeks of daily emails they found the order and promptly shipped it. The two Iver shirts arrived and were the worst quality shirts I have ever purchased. Cheap nylon fabric and poorly made. Now they will only give me a 25% refund provided I spend £20 shipping back the goods to their address in China. There is no UK Customer support and all goods are shipped from China. Do not buy from this company.

I ordered 2 shirts from them. Took well over a month to arrive. When received were way too small, completely different to sizes given in advert.
Finish is really cheap and not at all like the advert.
Do not buy from this company!

Don’t be fooled into thinking this is a quality British shoe brand. This is a cheap Chinese company masking as a London based company. Placed an order over 5 weeks ago and after chasing up my order I realised I had been duped into thinking I was dealing with a UK company. I keep getting emails saying my order has been delayed and get no response to any emails asking for an update or a refund.

Order was never received. After over 5 weeks of me contacting them I've still no reply. Avoid!!!

Just received shoes today and they are the wrong size and so cheaply made they came in bubble wrap in a parcel bag , there's no returns slip and if you go online they say the customer is responsible for shipping back to Asia which may cost £35 it's an absolute SCAM !!! STAY AWAY NO MATTER HOW GOOD IT LOOKS

Very misleading company advertising clothes on facebook you think your buying from London uk only to find out it comes from china. When trying to return for a refund forget it unless you post back to china yourself possibly incurring customs charges. Best not to buy from them in the first place.

Absolute garbage items …… Do not buy from this fake London shop

I ordered a shirt but it came as a shiny material and the jewellery on the collar was almost off. The cut was terrible and didn’t match. Don’t buy from here. I am told I have to pay to return it and after reading this review page don’t think I am likely to get my money back.

Absolute con. Website makes out they're high quality goods. Absolute crap made in the Far East. Returns cost £35.

Purchased some shoes from what I thought was a UK company. Placed order then told coming from China with a long tracking date.
Item arrived damaged and informed them of this with photos. Told them I didn't want them replaced because they were gor a present which they couldn't meet the time frame and just wanted refund.
Communication when on for days as they tried to send another pair then when I told them to read my fist Communication they tried to say I had to return at my expense. This was not true and also confirms this on there website which I pointed them at
Then after this tried to offer me a 50% Off which I declined and had to say again further with time I just wanted a refund and them to sent a returns label as this is what was required.
Then I got silence so contacted my bank and provided all the email for proof and got refund.

So do NOT let them try to force you into something as you have rights and they know this but don't want to refund your money.

Why do I not learn? I should’ve looked on here first but never do. Ordered some shoes, absolute cheap rubbish. I’ve emailed the company but nothing back yet. The name sounds like a top end store but trust me it is not at all. STAY AWAY.

I should have looked on here at previous customer reviews first - why do I never learn?!
Bought a shirt three weeks ago from "Aurora London" (Sounds classy doesn't it!) it eventually arrived over the weekend - total crap - so I decided to return it. Just found out I need to send it back to Asia which will wipe out any refund that I probably won't get in the first place.
Last and only time I buy from a glossy advert on Facebook.
Please avoid this "Retailer" if that is the correct word for them.

Order a puffer jacket for my teenage son, well over a month ago was still awaiting a delivery. Tried many occasions to get intouch this has failed. For my son to inform me a parcel arrived other day from the company to find the £35 puffer coat has arrived in the style of one pair on black cheap trainner socks and no way of sending back and no refund

Not delivered
I have tried no for over a week to check on delivery. I got told I lived in a rural village hence them having difficulty to deliver my order.
That is a complete lie. I do not live in a rural village.
Since then I have had no other response off them.
I really am starting to think they are a scam.
I am trying to get my money back through my bank.
DO NOT ORDER ANYTHING FROM THIS WEBSITE