Aurum Bullion Reviews 19

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Gold dealer
  2. Coin dealer

Written by the company

Aurum Bullion Plc makes acquiring numismatic-proof gold coins easy by addressing underperforming areas in our clients’ investment portfolios.


Contact info

3.3

Average

TrustScore 3.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I am very concerned

17/04/26 Addendum to * paragraph below
I have just spoken to Charles. He acknowledged the poor communication and gave plausible reasons. We agreed I would arrange to visit the premises and storage facilities, and explore options of either delivering the coins to myself or opening a private safety deposit box.

*I am very concerned. I made a significant investment into gold coins. Initially very good contact but since Nov '25 they have been dragging their feet, not delivering updates as I requested. Since January '26 The Company seem to have vanished. They do not reply to my e-mails or Telephone calls. Mick

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Beware of purchasing here

In September 2023 Chris Hope of Aurum Bullion PLC sold my stepfather two gold coins for which he charged my stepfather £10,000. These same gold coins are currently for sale from the Royal Mint at £3290 each or an aggregate of £6580. The increase in the gold price from September 2023 is approximately 65%. My stepfather was an 83 year old vulnerable adult with a degree of dementia owing to Parkinson's disease. I leave the reader to draw his or her own conclusion about the business practices of this company.

25 June 2025
Unprompted review
Aurum Bullion logo

Reply from Aurum Bullion

Thank you for taking the time to share your concerns. I'm sorry to hear about your stepfather's developing health condition and understand this must be a difficult time for your family.
Regarding the coins purchased, I'd like to clarify an important distinction: the coins your stepfather acquired are professionally graded, which command significantly higher premiums than the standard bullion coins available from the Royal Mint. Graded coins are authenticated, encapsulated, and assigned a numerical grade by independent third-party services (NGC in this case), which substantially affects their market value and collectability.
The pricing difference you've noted reflects this distinction between graded numismatic coins and standard bullion products, rather than the spot gold price alone. The value of graded coins is determined by factors including rarity, condition grade, and collector demand.

Rated 1 out of 5 stars

"GOLD COINS" Are NOT an investment

"GOLD COINS" Are NOT an investment . Try and sell them. You will not get back 50% of your money.Do not listen to B/S from the sellers. I have just listened to 20 minutes of total B/S and waffel. These reviews are very suspicious.

19 March 2025
Unprompted review
Aurum Bullion logo

Reply from Aurum Bullion

Hi, we would imagine either you are a client or a prospective investor of numismatic coins from Aurum Bullion Plc, as otherwise your review would be deemed slanderous.
If you are a client, please email customer services at cs@aurumbullion.co.uk who would be happy to address any grievance you may have.

@Graham Newman, we specialise in curating tailored numismatic portfolios that have the potential to deliver yields significantly higher than your current returns and the broader gold market performance.
As you are not a client, we’d be happy to discuss how we can assist you in achieving your investment objectives.

Rated 5 out of 5 stars

Smooth Investment Experience

Investing in gold coins with Aurum Bullion was a seamless experience. The staff were knowledgeable and helped me select a range of graded coins that aligned with my investment strategy. I opted for their vaulting service to ensure my portfolio is securely stored. Their professionalism and attention to detail make me feel confident in continuing to grow my collection with them.

30 September 2024
Unprompted review
Rated 5 out of 5 stars

I decided to store my portfolio of…

I decided to store my portfolio of graded gold coins in Aurum Bullion’s vault, and I couldn’t be happier. The vaults are impressive, and I appreciate the extra level of security. It’s a relief to know that my investment is safe with them, especially when dealing with valuable assets like gold coins.

8 October 2024
Unprompted review
Rated 1 out of 5 stars

Mmmmmm

I was interested in securing a gold coin investment and took the time to undertake due diligence on this firm and couldn’t get a credit rating and their accounts show a loss and zero assets. How can that be wrong to state a fact .. if I am looking at the wrong company show me and I will buy if due diligence stacks up .. they replied but still none the wiser on this firms credit worthiness and liquidity. In other words they are loss making with zero credit rating. And yes, I know how gold coin investments work. I have some £18 Million under various investments in blocks of £250k and last year overall I made 6.8%
Update. There is nothing in my review, and they know it, that I did not request credit to buy these lumps of metal

2 May 2024
Unprompted review
Aurum Bullion logo

Reply from Aurum Bullion

Hi, You do know how purchase of gold and/or gold coins works, right? When you purchase, it is either delivered to your home/office or you can store in our vaults, as we are one of very few companies with our own vaults. In all circumstances, you can come to our offices to pick up. The process is very transparent, as it should be.
@Tony Nicholl, if you were seeking credit terms to purchase gold or gold coins from us, I'm afraid we do not offer such terms. To date, we've not encountered any institution that extends credit for the purchase of a liquid commodity whose value fluctuates regularly.
You mentioned achieving a 6.8% return on your investments last year — congratulations. However, it's worth noting that the gold market has enjoyed a stellar decade, with an average annual return of 13.6% and 50% in 2025. I'm sure you appreciate the nuances behind that performance.
You are, of course, welcome to purchase coins from Aurum Bullion Plc. We would be happy to curate a numismatic portfolio for you, offering significantly stronger yields than your current returns—and indeed, outperforming the broader gold price yield referenced above. Please send your details to cs@aurumbullion.co.uk and one of our professional consultants will be happy to help.

Rated 5 out of 5 stars

I am new to this type of investment and…

I am new to this type of investment and was provided with thorough information to enable an informed decision. I was also able to visit the offices prior to doing so which was a positive experience. The quality of the coins are fantastic and it is a pleasure to be able to gift them to my grandchildren. I will certainly recommend Aurum Bullion and thank my account manager for their reassurance, patience and fab service.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Quick and simple

Quick and simple. I was taken through the steps. I didnt have too much knowledge with the grading of coins as inherited quite a large amount of ungraded coins. Thanks William for restructuring this for me. Great lad. all the best, Glen

22 January 2024
Unprompted review
Rated 5 out of 5 stars

After years of lackluster returns

After years of lackluster returns, I finally decided to entrust my investments to a dedicated professional - and am I ever grateful I chose William and Aurum Bullion. In just six months, William has crafted a personalized portfolio that is already netting higher gains than my previous broker generated over years.

His detailed monthly reports clearly outline smart adjustments facilitating my 15% portfolio growth this quarter alone. With savvy market insights and responsiveness to my risk tolerance, William makes navigating new investments seamless and even enjoyable!

Simply put - William and Aurum Bullion delivered in spades. I cannot recommend this investment firm highly enough, especially for novice investors like myself getting started. Thanks to William's stewardship, I truly feel my financial future is in the best hands possible.

Let me know if you would like me to modify or add anything further! I'm happy to adjust the review as needed to highlight stellar service received from William and the new investment company.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Experience with Aurum Bullion UK

I recently had the pleasure of purchasing coins from Aurum Bullion UK, and I couldn't be more delighted with my experience. From their exceptional customer service to the impressive quality of the coins, my transaction with them was nothing short of outstanding.

First and foremost, Aurum Bullion UK's customer service truly sets them apart. Throughout the entire process, their team was there to guide me, answering all of my questions promptly and with expertise. They made the entire buying process a breeze, ensuring I felt confident and informed every step of the way. It's evident that they prioritize their customers and their satisfaction.

The quality of the coins I received was remarkable. Each coin was meticulously crafted and in pristine condition. It's clear that Aurum Bullion UK takes great care in sourcing and delivering top-notch products to their customers. This level of attention to detail gave me the assurance that I was making a sound investment in precious metals..
Overall, I was well chuffed .

9 October 2023
Unprompted review
Rated 5 out of 5 stars

The prinary reason that I am happy Aurum Bullion, is the excellent agent, that I was fortunate to be connected with. The agent/ambassador for the company is William Straiton.

The prinary reason that I am Aurum Bullion, is the excellent agent, that I was fortunate to be connected with (approx 31 Aug to Sep 2023). As I am with disability, almost housebound, customer care is if huge importance
The Aurum agent/ representative who helped me into my first investment is William Straiton. I am very impressed by William, for exercising his skills, experience &expertise in my favour - all done with integrity & professionalism, including genuine customer care & consideration. He allayed my concerns on the investment(s) to be made & has earned my trust. I am thus at ease, about considering opportunities for growth (where affordable) with William, & would request to be allocated only to his umbrella of care. No doubt, Aurum Bullion has a wonderful ambassador in William Straiton. Thank you very much for such an A+++++++star Consultant/Agent.

1 October 2023
Unprompted review
Rated 5 out of 5 stars

Customer service and transparency

My Portfolio Manager William dealt with my every need from start to finish (I can be a bit difficult sometimes!). He was there very step of the way and dealt with it with extreme profession.

He outlined clearly the product and his knowledge was next to perfect. Clearly knows what he is doing and with a great track record. An extremely lovely young man and a should be valued by the company.

I came to meet him in September and he answered all the questions without hesitation. I will be reinvesting with William and hope I haven't been too much of a pain!

13 September 2023
Unprompted review
Rated 5 out of 5 stars

I recently purchased coins from Aurum…

I recently purchased coins from Aurum Bullion UK, and I must say it was an excellent experience. Their customer service was top-notch, guiding me through the process and answering all my questions promptly. The quality of the coins was impressive, and the overall transaction was smooth. I highly recommend Aurum Bullion UK for anyone interested in buying precious metal coins.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Aurum Bullion is an amazing company to deal with

Aurum Bullion is an amazing gold coins collectible company. I've bought gold coins from them twice now, and both times have been a great experience.

The first time I bought gold coins from Aurum Bullion, I was a little nervous. I had never bought gold coins before, and I didn't know what to expect. But the customer service at Aurum Bullion was excellent. They were very patient and answered all of my questions. They also helped me choose the right gold coins for my needs.

The second time I bought gold coins from Aurum Bullion, I was much more confident. I knew what to expect, and I knew that I was getting a great deal. The gold coins arrived quickly and securely, and they were in perfect condition.

I highly recommend Aurum Bullion to anyone looking to buy gold coins. They are a reputable company with excellent customer service. They offer a wide range of gold coins at competitive prices, and they ship their coins quickly and securely.

Here are some of the things that I love about Aurum Bullion:

Wide selection of gold coins from all over the worldCompetitive pricesExcellent customer serviceVariety of payment optionsFast and secure shippingReputable company with a long history

If you are looking to buy gold coins, I highly recommend Aurum Bullion. You won't be disappointed.

Here is a more detailed review of my second experience buying gold coins from Aurum Bullion:

I recently placed my second order with Aurum Bullion, and I was just as impressed with this experience as I was with my first. The customer service was once again excellent, and the gold coins arrived quickly and securely.

I ordered a variety of gold coins this time, including some Sovereigns, Krugerrands, and American Gold Eagles. All of the coins were in perfect condition, and they were exactly what I had ordered.

I'm very happy with my experience buying gold coins from Aurum Bullion. I highly recommend them to anyone looking to buy gold coins.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service and highly recommended

This has been my first experience in purchasing collectable coins and Aurum was recommended by a colleague. The sales consultant was incredibly reassuring, knowledgeable and I also went to look at the items in person. I am very pleased with my purchase and appreciated the fantastic service. Highly recommended and I will be using them again in the future.

11 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look