Aus-Cameras.com.au Reviews 79

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

After sales service is second to none. Bernie was extremely helpful and went out of his way to help me. I would highly recommend Aus- Cameras to anyone. I purchased the DJI Mavic Pro Platinum bundle.... See more

Rated 5 out of 5 stars

I usually buy optical stuff directly from the US (B&H Photo). Tried Aus-Camera and was very happy with the service. Summary: Ordered on Tuesday arrived Friday via DHL from Hong Kong. P... See more

Rated 5 out of 5 stars

Great price, prompt delivery. The camera arrived in perfect condition in secure packaging a few days earlier than expected. My only comment would be that with a name like "Aus Cameras" I expected th... See more

Rated 5 out of 5 stars

I've been looking for a Sena Bluetooth headset for the bike for sometime now and eventually purchased this through Aus-Cameras (I purchased a SENA SMH10 dual pack). Had a query with the unit and [N... See more

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4.8

Excellent

TrustScore 5 out of 5

79 reviews

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Rated 5 out of 5 stars

After sales service is second to none

After sales service is second to none. Bernie was extremely helpful and went out of his way to help me. I would highly recommend Aus- Cameras to anyone. I purchased the DJI Mavic Pro Platinum bundle. Great value. I will definitely buy from this company again.

28 February 2019
Unprompted review
Rated 5 out of 5 stars

Smooth as Silk

This is my first purchase from Aus Cameras, My Mavic pro was delivered 4 days from being in stock. Very happy. One battery had a charging fault and again Bernie came through... 5 business days from returning the battery i received a new replacement. Smooth as silk. No arguments, no making me jump through hoops like other online sellers.

8 July 2017
Unprompted review
Rated 5 out of 5 stars

Best Customer Service, Very Understanding

I had purchased a Ronin M and had checked if the item was in stock and all was good to go ahead. But the day after I had purchased Bernie sent me an email letting me know that due to a national holiday at the location of the warehouse it would not leave for 3 days later. As this is a problem I called the Melbourne number and asked if I could cancel the order as it had not left yet. They promptly agreed and cancelled. No sooner had I talked to them I had a paypal refund email in my inbox.

Even though I have not actually bought anything from them this time I totally trust them and would purchase with them in future.

7 October 2015
Unprompted review
Rated 5 out of 5 stars

Good product and service.

The product ordered was received in good order and had very fast delivery. The product was as described and had a tracking number and all communication was well maintained through the supply of the product.

2 July 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service in all respects.

This is the first time I have dealt with Aus-Camera and I can not fault the service provided in any way. The order was handled very promptly with confirmatory emails for the order, payment and delivery within hours. Delivery to country Queensland in 2 days is also a standard I have not experienced before. Highly recommended.

1 July 2015
Unprompted review
Rated 5 out of 5 stars

Nikon 10x42 Monarch 5 Binoculars

Good price, fast delivery, and very accommodating when I changed my mind the day after I placed my order! Very happy with my new binoculars.

1 July 2015
Unprompted review
Aus-Cameras.com.au logo

Reply from Aus-Cameras.com.au

Dear Mandy,

thank you very much for your review.
Have fun with your new Nikon binoculars.

Regards Bernie

Rated 5 out of 5 stars

Nikon d5500 plus 18-140 lens

I choose AUS cameras because the reviews were good and that proved true, order placed in one day and delivered couple of days after that. Very fast for delivery to Perth.

30 June 2015
Unprompted review
Aus-Cameras.com.au logo

Reply from Aus-Cameras.com.au

Dear Anna,

thank you very much for your review.
Enjoy your Nikon D5500.

Regards Bernie

Rated 5 out of 5 stars

Very happy with purchase

I ordered a Nikon 8x42 for birdwatching. The item was well priced and I received it after 5 days. The price was the lowest I could find. Just in time for my trip overseas.

8 April 2015
Unprompted review
Rated 5 out of 5 stars

Excellent and very professional company. Awesome customer service

I ordered the Sena S20 online because it was the most competitively priced item I could find anywhere in Australia and to add to that bonus, the customer service of this online retailer was simply superb starting from the order confirmation email, shipping confirmation and super fast delivery.

I would highly recommend Aus-Cameras to anyone.

Keep up the excellent work guys. Thanks

27 February 2015
Unprompted review
Rated 1 out of 5 stars

Such a waste of time and money

Told me that the item is not in their store after almost 1 week of payment is made. Also, sent me a fake tracking number. Later on i was informed that the item was not sent at all. Currently, waiting reply from their 'super fast' call centre which does not work at Australian office hours. Now I do not even know whether I shall receive my item before my trip.

12 February 2015
Unprompted review
Aus-Cameras.com.au logo

Reply from Aus-Cameras.com.au

Dear Subhasis,

I have to put things right here. First, I like to let you know that I understand your disappointment that we were unable to deliver your item. Our warehouse allocated the DHL Express tracking number 3 business days after your purchase and we emailed it to you. Afterwards we discovered that the 12x42 binoculars you ordered were on back order and offered a full refund.

We also did just change our telephone number and you can reach us during business hours on 03 9018 6669.
Your payment has been refunded.

My apologies that you did not have a better experience.

Regards Bernie

Rated 5 out of 5 stars

Xmas Go Pro

My Go Pro gift order arrived promptly in the busy holiday season. Good price. Good service. I'll use this Australian business again.

31 December 2014
Unprompted review
Rated 5 out of 5 stars

A Change of Camera

My new Nikon D3200 twin lens kit arrived very quickly after ordering. Ordering was straight forward and quick. I do think you should advise customers that the camera is actually coming from Hong Kong.

19 December 2014
Unprompted review
Rated 5 out of 5 stars

DJI Phantom 2 Vision +

Flawless service, communication, delivery with tracking and product is 100% amazing. Our business will be much better off and could not have been happier dealing with Aus-Cameras. You won't have a problem with this online business. There should be more like it.
Would love to do business with you again.
Andrew M.

17 December 2014
Unprompted review
Rated 5 out of 5 stars

Best Price and great support

What to say.. i bought my new nikon d3500 and a goPro Pole, I found a very excellent offer. I also had a misunderstanding over the delivery and the support has been great helping me till the end.
I will buy again from their website.

17 December 2014
Unprompted review

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