Ausker Reviews 271

Reply from Ausker

Apr 15, 2019

Dear Stephanie,

Thank you for leaving your feedback. I can imagine that the inconvenience you have with our removable bakelite handles is very annoying for you. The problem you are reporting is not common at all because our removable bakelite handles have been tested during many months to resist the intensive every-day use. Please contact as soon as possible our customer service, by writing to info@ausker.com, and we will provide you the assistance you need.
About the silicone handles, I must tell you that aluminum is a too good conductor and the handles will become hot no matter how thick the silicone handles are. For this reason, we specify in the paper instruction that silicone handles do not guarantee a safe grip with bare hands after cooking and we recommend always to pay attention and use heat-resistant holders or wear gloves. Moreover, we designed and tested our silicone handles to be comfortable and ergonomic and to guarantee an easy cleaning and a stable grip. I am sorry you did not appreciate our design; we tried to create a perfect combination of comfortable design and high-quality materials. Finally, about the lids, we never faced a problem like this before. Did you wash the lids in the dishwasher at high temperature? Please, once you send us the pictures of the bakelite handles, attach a photo of the glass lids that got damaged. Our production department will try to understand what happened to them and our customer service will help you to solve this annoying issue. It will be our pleasure to help you!

Thank you for your understanding and patience,

Francesca
The Ausker Team

Reply from Ausker

Apr 15, 2019

Dear Michael,

Thank you for your comment, for your kind words about our lids and for sharing your opinion about our products. I am sorry that one handle got irrevocably broken during delivery. Please accept our sincerest apologies. For what I can see in our database, you did not contact us reporting this problem. We would have solved the inconvenience by immediately sent you a replacement item at our own expense. About the heating time, I must tell you that the performances of the pots set and the capacity to heat up can be very different according to the kind of stove you have. Could you please tell me which type of stove you use (gas, electric, induction, ceramic, etc..)? For the bottom of our cookware, we coupled, with our high-quality Aluminium Body, an exclusive and thick reinforced stainless steel bottom. It will grant a fast heat distribution, allowing our Pot Set to cook with gas, ceramic, induction, electric or any other cooking technology. Moreover, it will spread heat much more evenly allowing you to have more control over your food and it will remain hot for a long time.

Thank you for the understanding,

Francesca
The Ausker Team

Reply from Ausker

Mar 12, 2019

Dear Ved,

I am sorry and surprised about the problem you experienced with our products. For our coating, we have chosen to team up with the top quality Swiss brand ILAG, offering the highest quality of the nonstick coating. We have chosen the Granitec technology for each of our pans and pots. This consists of a five-layer nonstick coating, reinforced by ceramic scratch proof particles that are able to endure any intense use. This means that for its high quality, our non-stick coating does not require more oil in cooking than another competing product on the market. We tested our coating for many months and we compared it to the non-stick coating of many other famous brands, with excellent performances.
Actually, because of its multi-layered system and the ceramic reinforcement, we guarantee a long lifetime and the best abrasion and corrosion resistance. I don't know if you season the cookware to preserve its durability. In our paper instruction, we recommend our customers to season periodically all their cookware rubbing a small quantity of a high smoke point oil (olive, peanut, rice...) with a gentle paper towel. I hope this information can be useful for you.

Thank you for your comment and the comprension,

Best,

Francesca
The Ausker Team

Reply from Ausker

Mar 12, 2019

Dear Ellery,

I am so sorry about the very unpleasant situation and troubles you had with your order. Please accept our sincerest apologies for receiving some damaged items. Our control over the delivery is very limited and despite all our efforts, we cannot make 100% sure all items arrive in perfect conditions. Unfortunately, sometimes, these can kind of problems can happen, and, in those cases, we always try to provide the best possible support to our customers. I am sorry you were not happy with the assistance received. I can assure you that we always give a maximum and personalized attention to those customers that spend their time writing to us for reporting a problem. Our Customer Service is essential to us. We are very focused on providing the best assistance as possible with a quick time of response, personalized support and without annoying and unnecessary requests to our customers.
For this reason, we decided to improve a lot our Customer Service in the last year. I invite you to give us a second chance of repurchasing our products or if you would need, just by contacting our Customer Service. We will do our best, and it will be our pleasure to help you again.

Thank you for your precious feedback,

Francesca
The Ausker Team