Had a great experience at Austen & Blake Belfast choosing our engagement rings. The staff were really helpful and made the whole process feel easy and enjoyable. Great selection, no pressure, and ever... See more
Company replied
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From the choice of options to the members of staff, everything was fantastic. Mia was very knowledgeable, helpful and made the whole experience enjoyable. All the staff were genuinely interested and c... See more
Company replied
I purchased my engagement ring from Shannon in the Belfast store in February. She made sure that I was involved and informed every step of the way, from designing and choosing the stones, to gushing... See more
Had great service when visiting with my fiancée to buy my wedding ring at the Belfast store. Visited 3 times, and each time Shirley was great help from our initial visit to view the available rings,... See more
Company replied
Company details
- #157 of 286 best companies in Jewellery shop
- #112 of 286 best companies in Fashion accessories shop
- #66 of 106 best companies in Jeweller
- #51 of 87 best companies in Jewellery Designer
- #28 of 45 best companies in Jewellery manufacturer
Written by the company
Find Us When on the lookout for wedding rings in Belfast and diamond rings in Belfast, visit our jewellery shop on Donegall Square. You can visit our Belfast jewellers in this iconic square in the city that plays host to various affluent banks, coffee spots, and upscale shopping before heading to one of the area's many restaurants and eateries. Visit us in-store where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Donegall Square North, BT1 5GB, Belfast, Northern Ireland, United Kingdom
- 028 9562 2030
4.4
Excellent
108 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All of the staff
All of the staff, particularly Stephanie, made me and my partner feel so welcome. All of our questions were answered in a friendly and professional manner. I would highly recommend Austen and Blake to anyone going ring shopping.
6 May 2025
Reply from Austen & Blake - Belfast
Dear James,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Stephanie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Staff were very helpful in helping me…
Staff were very helpful in helping me choosemy daughters wedding bracelet. Also cleaning my engagement ring free of charge was a nice touch
10 October 2024
Reply from Austen & Blake - Belfast
Dear Jacqui,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Impressed
Very transparent. Told them my price and what she liked. Didn't force me into going higher. So no complaints
21 March 2025
Reply from Austen & Blake - Belfast
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The ring I ordered was beautiful but…
The ring I ordered was beautiful but the clarity of the stone wasn’t like the picture or what I was expecting, but still gorgeous none the less
13 April 2025
Reply from Austen & Blake - Belfast
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Service was amazing
Service was amazing, big thank you to Josh for making it so easy.
25 April 2025
Unprompted review
Reply from Austen & Blake - Belfast
Dear Mark,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Best customer service ever
Best customer service ever
Ciara is very kind and knows exactly what you are looking for
I love going in to look but always end up buying something
7 April 2025
Reply from Austen & Blake - Belfast
Dear Harwant,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Ciara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Good service, beautiful ring
Our experience in the Belfast store was great. We had time to look at some samples which helped us decide what we wanted. The delivery was super quick as was a ready to wear ring and the ring itself is a stunner. Thanks
12 April 2025
Unprompted review
Reply from Austen & Blake - Belfast
Dear Caroline,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very helpful and a great product
10 April 2025
Reply from Austen & Blake - Belfast
Dear Valued Customer Service,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Shannon was very good and professional
Shannon was very good and professional. Has given us valuable advice on the jewellery. Over all very friendly atmosphere, we will be back for sure.
31 March 2025
Reply from Austen & Blake - Belfast
Dear Patryk,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Shannon!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fabulous service from Stephanie.
Stephanie was exceptionally patient and helpful. She was full of great ideas for a typically clueless male!
Excellent service from a member of staff who is a massive asset to the business.
31 March 2025
Unprompted review
Reply from Austen & Blake - Belfast
Dear Richard,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Stephanie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement ring
The whole experience was great from start to finish I couldn’t be more happy with the ring and the service received!
24 March 2025
Reply from Austen & Blake - Belfast
Dear James,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Popped in today for a quick look…
Popped in today for a quick look around, Stephanie helped me and gave me plenty of options, fantastic help!
23 March 2025
Unprompted review
Reply from Austen & Blake - Belfast
Dear Finn,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Stephanie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Shannon and Holly in the Belfast store…
Shannon and Holly in the Belfast store were so knowledgeable and gave such good advice when choosing my eternity ring. They were so friendly and made it such an enjoyable experience. So happy with my beautiful ring - thank you so much.
14 March 2025
Reply from Austen & Blake - Belfast
Dear Tracey
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Shannon and Holly!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent customer service
Joshua went above and beyond to help me replace my ring and get me an upgrade. Extremely helpful and very good customer service.
12 March 2025
Reply from Austen & Blake - Belfast
Dear Rebekah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Joshua!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
100% happy The girl we were dealing with (manager)…
The girl we were dealing with (manager) is so nice and helpful she knew exactly what I was looking for I just loved the jewellers
Thank you so much I love my ring
6 February 2025
Reply from Austen & Blake - Belfast
Dear Michelle,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Went into Shirley at the Belfast store…
Went into Shirley at the Belfast store nearly a year ago and annoyed her every few weeks until I got the ring recently.
She was absolutely amazing and nothing was ever too big of an ask.
So happy with everything and be in soon for the wedding rings.
Shout out to Ciara also for everything.
25 January 2025
Unprompted review
Reply from Austen & Blake - Belfast
Dear Emmett,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Ciara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Professional and knowledgeable staff…
Professional and knowledgeable staff both in choosing and collecting jewellery.
Relaxed and enjoyable experience.
8 February 2025
Unprompted review
Reply from Austen & Blake - Belfast
Dear Colin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The ring ordered was amazing
The ring ordered was amazing. I couldn’t imagine better fit. The quality seems excellent as well. The delay was a bit long but it was the Christmas period.
4 January 2025
Reply from Austen & Blake - Belfast
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
My recent experience at Austen and…
My recent experience at Austen and Blake was brilliant! I was looked after by Shirley, whose help was very insightful and she was super friendly! She is a credit to this jeweller. Thank you so much
30 January 2025
Unprompted review
Reply from Austen & Blake - Belfast
Dear Louise,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Shirley!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Shannon is an expert in her field
Shannon is an expert in her field. Made a difficult decision easy.
Thanks again Shannon 🙏
11 January 2025
Unprompted review
Reply from Austen & Blake - Belfast
Dear Leo,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Belfast team, especially Shannon!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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