Amanda was so great. First went in to check my engagement ring material and ended up buying my wedding ring! She was very knowledgeable and did everything to match the wedding ring to my current engag... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They made everything easy - gave us more of an understanding about the diamond , grades - clarity etc Fair pricing and sensible advice . Good service and communication throughout and my Fiancée was... See more
Cannot rate the service highly enough - Grace and Amanda were absolutely fantastic! Patient, considerate and very understanding of what was a very nervy situation but ended up being an absolute breeze... See more
Company replied
Really helpful staff who helped us find our perfect wedding bands. They were limited in showroom samples (compared to website) for the more irregular ring shapes I wanted to try to fit around my engag... See more
Company replied
Company details
- #156 of 287 best companies in Jewellery shop
- #112 of 285 best companies in Fashion accessories shop
- #66 of 105 best companies in Jeweller
- #50 of 88 best companies in Jewellery Designer
- #28 of 45 best companies in Jewellery manufacturer
Written by the company
Find Us Our showroom is conveniently located in The Mall Cribbs Causeway. With a wide selection of shops and dining options, you can easily plan a day’s shopping around your appointment. The area is well connected with public transport options and onsite car parking is available. Visit our showroom and browse in a relaxed atmosphere where our Jewellery Experts are available to help you find a wonderful piece of jewellery. We recommend booking an appointment to secure one-on-one time with the team.
Contact info
Unit 63, Lower Mall, Cribbs Causeway, BS34 5DG, Bristol, United Kingdom
- 0117 463 2442
4.9
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful experience
Genuinely cannot recommend enough. Our entire experience from start to finish was seamless and well communicated. My now fiance(!) and I arranged a consultation with Tamara as we both wanted to be present whilst choosing the perfect engagement ring, and had let her know of what style we were interested in looking at (Emerald cut, roughly 2-3 carat and 18k gold band). On arrival, Tamara was so welcoming and friendly and had set aside a display of options in different carat’s sizes, and settings. We found our dream ring at the appointment and felt like we had full control over our decisions and no pushing at all! We were quoted 4ish weeks and got well within that time period. Nothing to fault and the proposal went wonderfully. Thank you so so much we couldn’t be more happy X
14 January 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Claudia,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing service!
I’ve been looking for the perfect wedding band for a while. Walking into Austen & Blake we were greeted by Everaldo and he took the time to ask a few questions, looked at my engagement ring and other jewellery I was wearing, and the brought some options. One of them was exactly what I had been looking for — more unique, beautifully designed, and perfect with my engagement ring.
The entire experience was seamless, and Everaldo’s expertise and attention to detail made it even better! I can’t recommend him enough. If you are looking for exceptional service and someone who clearly understands jewellery and has a great eye for it, ask for Everaldo! I highly recommend.
26 March 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Emma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Everaldo!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Made to feel very welcome and went…
Made to feel very welcome and went through options thoroughly, highly recommend! Everaldo was amazing!
26 March 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Everaldo!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent customer experience!
We visited the Bristol showroom to try on some wedding rings as we weren't sure about which type of rings we liked and we were super impressed with the customer service by Tamara. Extremely friendly, charismatic and made us feel at ease and very welcome. Would 100% recommend!
8 February 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Beth,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Beautiful product and great service
Friendly and thorough service, fast turnaround time and beautiful product
7 March 2025
Reply from Austen & Blake - Bristol
Dear Parisha,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Had a fantastic experience with Tamara…
Had a fantastic experience with Tamara from the Bristol branch. Enjoyable and informative - choosing our own diamond!
We will be back for the wedding rings soon
28 January 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Katherine,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Highly recommend
Tamara was welcoming, professional, knowledgeable and gave us a great experience
1 February 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Tom,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We had a great experience and really…
We had a great experience and really appreciate the effort Tamara made to make it an effortless and understandable process. Very happy with the end product and can definitely recommend.
18 January 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Daniel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Overall fantastic experience!
Tamara gave great advice when purchasing our engagement ring and was extremely friendly, open and honest about different ring styles and fits. She explained the order and delivery process clearly and was super helpful when we had to get the ring resized. She put us at ease when making this important purchase and we had a great experience with her and Austen & Blake - plus my fiancée has a stunning ring to wear every day which she loves!
30 November 2024
Unprompted review
Reply from Austen & Blake - Bristol
Dear Nicole,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great service and quality
We came to the Austen and Blake showroom to buy our wedding bands. Absolutely amazing service from Arwen and Tamara. Amazing quality and great advice from all members of staff. Thank you.
My only criticism would be if there is more than one appointment the room is small and you share so it can be quite distracting as you can hear the other conversations.
4 January 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Oj,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Arwen and Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I completed an online consultation with…
I completed an online consultation with Arwen from the Bristol store. They were incredibly helpful and informative. Supporting me up to ordering and answering any question I had during the whole process.
Amazing customer experience!
24 January 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Hayden,
Thank you so much for sharing your experience! We’re delighted to hear that Arwen was able to assist you so thoroughly throughout the process. We truly value your experience, and it’s wonderful to know that Arwen made such a positive impact. Your feedback means a lot to us, and we look forward to supporting you again in the future.
Austen and Blake Customer service
A lovely experience
I recently went to the Bristol store to find an engagement ring. After months of looking, Arwen helped us find the right one - we didn’t think we’d find it so easily after such a long time of looking. We had a lovely experience; Arwen was friendly, attentive, and humorous. We had as much time to examine the prospective rings as we needed, and never felt “pressured” to purchase - very different from other jewellery stores we have experienced. Thanks again for your help on the day, we are looking forward to collecting our order!
21 February 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Arwen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing beautiful experience
We were greeted at the store by Tamara who had got all the rings we were interested in plus some others for us to look at. I tried them on and we were given all the time we needed to make sure we picked the perfect one. Tamara was so helpful and kind making sure we had a lovely experience. It’s resulted in us picking the perfect wedding band and I can’t wait to wear it!!! Thank you so much! I wouldn’t hesitate to recommend to anyone!!
11 February 2025
Reply from Austen & Blake - Bristol
Dear Alexandra,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Perfect experience throughout
Perfect experience throughout. Sharon made the in person appointment really special, and communication during the process meant we were in the loop and excited about our purchase. Can’t recommend the Bristol show team enough.
12 February 2025
Reply from Austen & Blake - Bristol
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Sharon!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic team.
The Bristol team were fantastic in their help, were paitient with me, and very informative when I had various questions.
Particular thanks to Tamara who was brilliant throughough the process.
30 November 2024
Unprompted review
Reply from Austen & Blake - Bristol
Dear Johnathan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service from Tamara & Diamond Factory
My whole experience in dealing with Tamara and the team was amazing. I had a rough idea on what I was after and after my initial visit we had nailed down exactly what I wanted after going through all the options. Tamara was really attentive and understood what I and my fiance would be looking for and were very accommodating.
From ordering to collection it was a breeze and even the follow ups and options for resizing was very helpful (although thankfully we didn’t require this!).
Couldn’t recommend more for service value for money!
26 September 2024
Unprompted review
Reply from Austen & Blake - Bristol
Dear Jake,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Arwen has been spectacular and I could…
Arwen has been spectacular and I could not recommend her enough if you visit the Bristol show room. I chose my ring which was beautiful but unfortunately not quite right and Arwen was on hand to assist me with finding another, talking me through the price and exchange process and just putting my mind at ease. Thank you Austen and Blake and thank you Arwen!
14 December 2024
Unprompted review
Reply from Austen & Blake - Bristol
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Arwen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Friendly staff
Friendly staff, great service and no pressure to commit to purchase. Amazing selection of jewellery too! Absolutely love my ring!!
14 January 2025
Reply from Austen & Blake - Bristol
Dear Katie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing customer service!
Austen & Blake have been fantastic from start to finish. We did not have an appointment but Tamara kindly took us a walk-in and was so friendly and informative. We were still undecided on what ring we wanted so decided to have a think on it and Tamara wasn't pushy at all. We contacted her to book another appointment and when we arrived everything was set up ready and she made sure to explain everything in great detail so we felt as informed as possible.
I contacted customer services for a delivery estimate and I received a response the same day from Aida which was accurate. I now have my new rings and I love them so much. Thanks for such a great experience all!
12 December 2024
Unprompted review
Reply from Austen & Blake - Bristol
Dear Katie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, Tamara and Aida especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Highly recommend
Great experience with finding the perfect ring. To pick your own diamond from the market made the experience much more personable and the the direct-to-consumer approach gives insight to how much of a good deal you can get; skipping the ‘middle-man’. Tamara was friendly and approachable and, despite making last minute amendments, nothing was ever too much trouble. Highly recommend.
5 October 2024
Unprompted review
Reply from Austen & Blake - Bristol
Dear Zac,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, Tamara especially!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.