I had an amazing experience working with Agnieszka at Austen & Blake in Edinburgh. She guided me through the full rebuild of my engagement ring and the creation of a bespoke wedding ring to match, an... See more
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See what reviewers are saying
Agnieszka helped me and my fiancé design my dream engagement ring. She was really patient with us and not pushy in any way and made the whole experience really lovely. I absolutely love my ring and wo... See more
Company replied
The Austen Blake team made me feel so special from start to finish of the experience designing my engagement ring. Staff were so helpful, knowledgable and friendly. It was so amazing being able to des... See more
Company replied
Good website to make a choice. Good communication throughout. Good time line my ring was ready. Love the quality of the product. First time using lab diamonds and my ring is beautiful and sparkly as d... See more
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Company details
- #155 of 286 best companies in Jewellery shop
- #108 of 282 best companies in Fashion accessories shop
- #66 of 106 best companies in Jeweller
- #51 of 85 best companies in Jewellery Designer
- #28 of 45 best companies in Jewellery manufacturer
Written by the company
Find Us You can find our Edinburgh shop on Hanover Street in the centre of the city. Constructed in 1786, Hanover Street was named after the ruling monarch of the time, George III and continues to be a hub of shopping and dining today. Visit our shop where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Hanover Street 27, EH2 2DL, Edinburgh, Scotland, United Kingdom
- 0131 600 0151
4.6
Excellent
110 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bespoke earrings
I was looking for huggie earrings to match a ring I already had. Although none of the available earrings at A&B were exactly right, I was able to use the bespoke service and am now the proud owner of a lovely pair of diamond huggies. Great service from Agnieszka, professional and helpful.
15 August 2025
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Edinburgh
Dear Andrew,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
A member of our team will be reaching out to you, so that we can speak about your overall experience with us
Kindest regards,
Austen & Blake Customer Service
Engagement ring
Got the most beautiful engagement ring from Austen and Blake who provided amazing service throughout. Can not fault them or recommend them highly enough!
15 June 2025
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Billy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
My first time with you guys and my lady…
My first time with you guys and my lady indeed smiled 🥹
21 July 2025
Reply from Austen & Blake - Edinburgh
Dear Funsho,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement ring
Went to buy engagement and wedding rings. Dorota was lovely and so helpful. It was a lovely experience
23 July 2025
Reply from Austen & Blake - Edinburgh
Dear Kaye,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Dorota!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The service we had was Amazing from…
The service we had was Amazing from start to finish! They helped us choose exactly what we were looking for to precise detail. Would definitely recommend to anyone looking for that special piece of jewellery
10 July 2025
Excellent Experience at A&B
My overall experience was excellent at A&B when designing and purchasing my engagement ring. Dorota made the entire process easy and enjoyable; she is very passionate about her work and was extremely helpful throughout. I am fully satisfied with the final product and my fiancée also loves the ring.
13 June 2025
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Daniel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Dorota!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Dorota is amazing and was a great help
Dorota is amazing and was a great help.
We are returning shortly to pick our wedding bands after such a great experience with our engagement ring.
10 June 2025
Reply from Austen & Blake - Edinburgh
Dear Mr. Caird,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Dorota!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Dorota was exceptional
Dorota was exceptional. Very professional and made choosing a wedding ring for my partner and me easy. She was honest, helpful and offered a valuable insight. Would definitely recommend! Thanks again!
14 June 2025
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Madison,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Dorota!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Ruined a Proposal
This company ruined my proposal. I needed my ring for a holiday proposal which was communicated numerous times when selecting a ring in store (I selected a quick order ring as a result). The ring arrived at the shop three weeks before the holiday and I was told it would take around 5 working days to re-size. There was little communication about the ring after it was sent to the workshops so I contacted the company who could not give me timescales from their workshops. As the date got closer and I again had to contact the company numerous times (local branch and Birmingham office) bizarrely not one staff member could get in contact with their own workshop or give me any information on when it would be ready. The day before my holiday I was told it would not be ready in time and that I could borrow a sample ring instead, which was four sizes too big! So I had no option to propose with this fake sample ring, completely diminishing the experience. If they had been honest about the length of time the re-sizing could have potential taken then I would have had this done this after the proposal. I have written two complaint emails about my experience and have not had any replies, the only compensation offered was a free ring service when I picked up the ring (I did not feel this adequate compensation what so ever). The customer service throughout this experience was extremely poor and whole experience ruined a once in a lifetime event.
1 April 2025
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Kieran,
Thank you for reviewing your experience with us, we appreciate you taking the time to do so.
At Austen & Blake we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of your experience with the resizing timescale
We have also sent you a request for some further details, please could you respond to that?
Kindest regards,
Austen & Blake Customer Service
Very helpful
After listening to what I was looking for I was brought several choices. Once decided and size taken, the ordering was quick and easy. Ring arrived within promised timescales. Throughout the meeting Agnieszka was warm, cheerful, friendly and helpful
3 May 2025
Reply from Austen & Blake - Edinburgh
Dear Margaret,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very professional and helpful
Very professional and helpful. Walking into the store without much knowledge behind what would make my chosen ring special was slightly unnerving but my consultant, Agnieszka, was excellent at guiding me through the process and showing me the different materials and possibilities which lead to a great design. Couldn't be more pleased with the finished result, highly recommend.
7 May 2025
Reply from Austen & Blake - Edinburgh
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Made buying and engagement ring easy!
Had to delay leaving this review so as not to tip off my girfriend. The salesmen I dealt with, Jaideep, was excellent; friendly, helpful, anthusiastic and overall the service was just easy to navigate and well communicated. Prices are very reasonable and it was easy to customise the ring to my specifications, even outside how A&B would normally do it, the ring arrived in good time and is absolutely beautiful, my new fiancee loves it. Thanks for making this part so easy.
1 March 2025
Reply from Austen & Blake - Edinburgh
Dear Sam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Jaideep!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement ring
My girlfriend and I visited Austen & Blake last month to explore options for an engagement ring, and we were lucky enough to be helped by Agnieszka. From the very beginning, she was incredibly friendly, knowledgeable, and patient. She guided us through all the available options and really took the time to understand what we were looking for. With her help, we commissioned a custom ring, and she made the whole process feel easy and enjoyable by showing us samples and explaining everything clearly.
We picked up the ring today and couldn't be happier with the final result—it's absolutely perfect. We meant to leave a review after our first visit but forgot, so we wanted to make sure we shared our experience this time. Thank you, Agnieszka, for all your help and for making such a special moment even more memorable!
3 May 2025
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Brandon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Brilliant service with a brilliant team…
Brilliant service with a brilliant team in the Edinburgh shop. Placed my custom order and they couldn’t be more helpful if they tried. Very understanding and nothing ever rushed with them making it the perfect ring and experience for me. I wish I could remember the woman’s name but she was very nice (also provided free beer 😂). Would highly recommend her if you’re looking for something special.
14 February 2025
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Stuart,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Shona was amazing start to finish when…
Shona was amazing start to finish when my husband surprised me with a trip to pick an eternity ring!
She was really friendly relaxed not pushy at all! I would definitely t return to Shona and recommend anyone to do so!
8 March 2025
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Elaine,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely service
Lovely service, calm friendly staff. Gave us space and time to think and decide with no pressure. Agnieszka was great to work with and the ring we chose was perfect!
9 April 2025
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Shona at the Edinburgh store was superb…
Shona at the Edinburgh store was superb when selecting our wedding rings.
There was no pressure, we were given the time that we needed to make the perfect choice for us both.
We were treated very well, we were listened too. We even got Prosecco 🥂
5 star review from me.
I bought my fiancés engagement ring from A&B, we didn’t consider going anywhere else for our wedding rings.
We collect next Saturday, and I know we won’t be disappointed.
Would highly recommend Austen & Blake.
Thanks again, Shona.
Mike
23 March 2025
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Louise,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Shona!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Excellent service
Excellent service. Agnieszka was well informed and helped us easily to decide on the right wedding band. A calm setting with plenty of choice.
18 April 2025
Unprompted review
Reply from Austen & Blake - Edinburgh
Dear Emma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Agnieszka!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake Edinburgh
Excellent service from start to finish. Dorota, and all the other staff, were friendly, helpful and professional. Dorota made my experience special and took time to ensure that I was happy with my choice. My ring is absolutely stunning - very sparkly! I would highly recommend.
9 January 2025
Reply from Austen & Blake - Edinburgh
Dear Ellie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Dorota!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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