Charlotte was incredibly helpful and provided some great advice without being pushy. The space feels very modern and fresh - and the Prosecco was a very welcome addition, especially in the record brea... See more
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See what reviewers are saying
What a fantastic visit! Came in looking for something very specific and was greeted warmly and excellently served by William. He had all the answers and got me exactly what I was looking for. The enti... See more
We had a great experience buying our rings at Austen and Blake. William took the time to understand what we were looking for and was professional and personable throughout. It was a smooth and positiv... See more
If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and prof... See more
Company details
- #158 of 287 best companies in Jewellery shop
- #112 of 283 best companies in Fashion accessories shop
- #67 of 105 best companies in Jeweller
- #50 of 88 best companies in Jewellery Designer
- #28 of 45 best companies in Jewellery manufacturer
Written by the company
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Commercial Street 4, LS1 6AL, Leeds, England, United Kingdom
- 0113 333 9076
4.9
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
LOVE my wedding ring
LOVE my wedding ring, it’s perfect. Team where lovely and helpful
16 January 2026
Reply from Austen & Blake - Leeds
Dear Hannah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
A fantastic wedding ring shopping experience!
My fiance and I had been looking at jewellers for our wedding rings, and called into Austen & Blake as we really liked the look of the quality. We went in and it was full, so we began to regret not booking an appointment in advance, however we're seen by Charlotte who managed to fit us in, and we are so glad she did!
Charlotte made the whole experience an absolute joy, being led by our thoughts on what we wanted and helping us through choosing different styles and fittings. Never once did we feel rushed on under any pressure to buy. She was very clear with her knowledge and talked us through different metals, durability and what linked to our wants. During our wedding planning we're very much led by the experience as well as the product, and being delighted with both we found the perfect rings for us. Charlotte brought us some celebratory fizz and kindly cleaned my engagement ring whilst we were there - the sparkle returned was the icing on the cake!
We can't wait to return to collect our rings, and hopefully we will see Charlotte again.
Highly recommend the store (and Charlotte in particular!), we had a fantastic experience, thank you!
24 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sarah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Really happy with the service today at…
Really happy with the service today at A&B. Fergus was really friendly and helpful, offering lots of suggestions!
25 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Lauren,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great experience
Great experience! It was quick and easy and I got exactly what I wanted! Fergus dealt with me an he made a cracking brew haha. Thanks Fergus I appreciate you buddy.
25 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus excelled once again
Fergus excelled once again. Previously helping as find the perfect engagement ring. Today he found the perfectly complementing wedding ring.professional patient and the prosecco was a nice touch. So excited for the wedding day to wear it.
24 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Joanne,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing experience
Amazing experience! Fergus was super helpful, answered all our ridiculous questions and made sure we were comfortable before making a decision. Really beautiful ring selection at an excellent price. Thank you!
24 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Joanna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
We booked an appointment
We booked an appointment. Charlotte talked us through all the options brilliantly. Had a fantastic experience. Purchased our wedding rings and had a great time.
24 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jamie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic experience
Fantastic experience, relaxing and informative and Charlotte listened to everything we described. Would highly recommend
24 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Kirsty,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Very personal service
Very personal service, professional and accommodating. Fergus was incredible and couldn’t help enough. There was a minor issue with the payment, while it took a while the process a refund Fergus kept me updated and assured it was on its way. Thanks you everything.
15 January 2026
Reply from Austen & Blake - Leeds
Dear Ben,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was great
Fergus was great, I was buying my wedding band and he was happy to let me try on their sample rings to see what style suited my engagement ring. Once we found the right one we customized it to exactly how i wanted it and he went through all the different things and reassured me throughout that if I wasnt happy with the end result they could alter things or exchange it for me
22 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Laura,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Austen & Blake Leeds - Charlotte
We dealt with the lovely Charlotte. She took her time to understand exactly what we needed
Outstanding service!!
16 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Perfect Experience
Perfect experience. We booked to choose our wedding rings and Charlotte who helped us was incredible. Approachable, knowledgeable and an easy laugh, she made our experience special with some fizz too! She cleaned my engagement ring and offered service prices and further details, I couldn't have asked for more ! Thanks so much Charlotte and Austin&Blake x
17 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Victoria,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was absolutely fab sorted my…
Fergus was absolutely fab sorted my wedding rings for me and my husband was very patient with our indecisiveness, he actually recommended the ring I chose in the end! Fab service would highly recommend
17 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Alison,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing Experience
Upon entering the shop our sales assistant Fergus greeted us with a warm and welcoming smile that put us straight at ease. Throughout our consultation he was friendly, helpful and extermerly knowledgeable which made us feel like we were in very safe and capable hands. He listened to our needs and was quick to adapt and offer solutions that ticked all the boxes. We would highly recommend both the shop and the Fergus for the ideal place to pick out your future ring!
17 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Phillip,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Super helpful and friendly service
We had a fantastic experience buying our wedding bands with Charlotte today. She was really helpful and offered lots of useful advice to help find what with wanted and work within our budget, without being overly ‘salesy’. We shopped around the local jewellers and couldn’t find a better deal so we were very happy with the service and price! It was also a lovely touch to get a glass of fizz and a free ring cleaning when we were in the shop!
16 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jenni,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely experience today with Fergus…
Lovely experience today with Fergus helping us do fire out what type of engagement ring I would like. Thank you so much for your help finding a gorgeous ring!
16 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Ella,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Charlotte was fantastic
Charlotte was fantastic in helping find the right bracelet for me despite not having an advance appointment. She was patient, personable and professional throughout the whole interaction; nothing was too much trouble. Cannot wait for my bracelet to be delivered!
30 December 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Deborah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic service 5/5.
Fantastic service from Fergus and Nikki who helped us out with our wedding bands. Cannot speak highly enough, full recommend.
14 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nikki!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Visited the Leeds store
Visited the Leeds store today to purchase my wedding band. Was helped by Fergus who was so welcoming and friendly. Didn’t feel pressured into buying anything but walked away having ordered my ring. The whole experience was so lovey, would definitely recommend.
11 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jenna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Katy was so helpful without being…
Katy was so helpful without being overly pushy! Really appreciated her advice and also sometimes sitting back and letting me talk. She was able to decipher what I wanted despite me not using any technical terms!! Thank you!
11 January 2026
Unprompted review
Reply from Austen & Blake - Leeds
Dear Harriet,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
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