Hannah from Austen & Blake Newcastle helped design the perfect engagement ring, this was a smooth experience from start to finish. She was incredibly patient, knowledgeable, and genuinely invested... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently benefitted from two consultations with Jessica. I wanted to purchase a diamond engagement ring but did not know where to start. Jessica was very knowledgeable, approachable and generous wit... See more
Company replied
Wonderful experience The AB team in Newcastle are amazing and super helpful. I had my first appointment with Jessica, who made me feel really welcome and talked me through all my options. She’s rea... See more
After researching engagement rings both online and around Newcastle, we chose to visit Austen & Blake — and we’re very pleased that we did. From the moment we arrived, Aaliyah welcomed us w... See more
Company details
- #157 of 286 best companies in Jewellery shop
- #112 of 282 best companies in Fashion accessories shop
- #66 of 105 best companies in Jeweller
- #48 of 87 best companies in Jewellery Designer
- #28 of 45 best companies in Jewellery manufacturer
Written by the company
Find Us You can find our Newcastle shop in Eldon Square - a popular shopping centre boasting hundreds of different stores and brands. Built on the site of Old Eldon Square, this area of Newcastle has been a popular shopping destination for centuries and is steeped in local history. Visit our shop where our experts are at hand in an intimate, no-pressure environment, offering customisable designs and personalised service.
Contact info
33 High Friars, Eldon Square, NE1 7XQ, Newcastle, United Kingdom
- 0191 466 1477
4.9
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Both my engagement ring and wedding…
Both my engagement ring and wedding ring… beautifully designed and executed. Amazing service from Hazel… thank you so much 😊
28 February 2025
Reply from Austen & Blake - Newcastle
Dear Emma,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Hazel!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing quality jewellery and super helpful staff
I am absolutely over the moon with the bespoke ring we created with Jessica Syson who went over and above to help us. It was also ready sooner than we expected and I cannot believe the quality of the jewellery for such a great price! Thanks so much. Will be back soon for more jewellery! Amazing service Austen and Blake !
7 March 2025
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Tania,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Jessica and Syson!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Absolutely fantastic Jewellers very…
Absolutely fantastic Jewellers very helpful
I visited Eldon Square shop will definitely go back
13 February 2025
Reply from Austen & Blake - Newcastle
Dear Samantha,
Thank you for taking the time to review your experience with us, we appreciate your kind words. We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic service, perfect wedding rings
We’re absolutely thrilled with our wedding rings from Austin Blake! Jess made the whole process so smooth and stress-free, guiding us through everything and making sure we found exactly what we wanted. The rings are perfect, and we couldn’t be happier with how easy and enjoyable the experience was, absolutely in with our rings. Can't recommend highly enough!
25 February 2025
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Aisha,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team, especially Jess!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Newcastle
Dear Annemarie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement ringexperience at the Newcastle store…
Our experience at the Newcastle store was wonderful, it was romantic, fun and I had a beautiful ring at the end.Everything was explained so well, to insure we had our perfect ring.
I would highly recommend this store💍 ♥️
10 February 2025
Reply from Austen & Blake - Newcastle
Dear Jo,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The staff were extremely professional…
The staff were extremely professional whilst retaining the personal touch.
9 February 2025
Reply from Austen & Blake - Newcastle
Dear Neil,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
A Lovely experience for both my wife…
A Lovely experience for both my wife and myself, for the diamond eternity ring we purchased, well done all the crew, thank you from Alison and Mark Bielok
22 January 2025
Reply from Austen & Blake - Newcastle
Dear Mark,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle Team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
1st The Class service. assistant was more than helpful
The assistant was more than helpful, very pleasant and polite made it easy for me to make my decision.
25 January 2025
Reply from Austen & Blake - Newcastle
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle Team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Thank you to all at Austen & Blake Newcastle
We bought my beautiful wedding ring from A&B in Newcastle. The standard of customer service we received from booking online, to instore assistance was exemplary. Such an understanding of the look we wanted to achieve with my engagement ring. It was a sublime experience and we chose a beautiful platinum 3mm "Virtue" wedding ring. The hardest part was the wait for it to arrive! But it's wonderful knowing it's bespoke and yours. Thank you so much to the lasses that served us.
12 December 2024
Reply from Austen & Blake - Newcastle
Dear Helen,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing service
The woman who help me select a ring for my engagement was a delight who helped me find the prefect ring. She was friendly and had great knowledge of the available products.
12 January 2025
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Exception Service - Newcastle Branch
All staff at the Austen Blake Newcastle Branch are exceptional and couldn't provide a better service for you if they tried.
Special thanks to Jessica who looked after us when choosing our Wedding Rings. She had all the time & patience with us and went above & beyond to help us out with anything wedding query related!
The rings were perfect and we wouldn't change a single thing with them.
Thanks again!
Jonathan & Hannah
12 January 2025
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Jonathan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle team, especially Jessica!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I recently had the pleasure of…
I recently had the pleasure of purchasing an engagement ring from Austen & Blake, and the experience was absolutely exceptional. From the moment I stepped into their store, I was greeted with genuine warmth and professionalism, which immediately made me feel at ease.
The team at Austen & Blake were incredibly knowledgeable and patient, guiding me through every step of selecting the perfect ring. They took the time to understand my vision, offering expert advice without ever making me feel pressured. Their attention to detail and genuine care for ensuring I found exactly what I was looking for truly set them apart.
The selection of rings was stunning, with options to suit every style and budget. The craftsmanship of the ring I chose was nothing short of impeccable, and it exceeded all of my expectations. They also provided a thorough explanation of the diamond’s quality and certification, which gave me complete confidence in my purchase.
What made the experience truly unforgettable was the personal touch. The team celebrated this special moment with me, even offering thoughtful advice to make the proposal extra meaningful. It felt like so much more than just a transaction – it was a journey to find something truly special.
I can’t recommend Austen & Blake highly enough for anyone looking for an engagement ring or fine jewelry. Their commitment to quality, customer service, and creating a memorable experience is unmatched. Thank you, Austen & Blake, for helping make this milestone absolutely perfect!
20 November 2024
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great customer service
I was over the moon with Hannah’s customer service at the Newcastle branch. She was quick to respond to any emails, provide advice, and was very patient with me throughout the process despite the fact I didn’t have a clue what I was looking for.
I felt like her advice was honest throughout and if I ever needed another ring I wouldn’t hesitate to go back to speak to her.
Thanks again Hannah!
19 January 2025
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Ben,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Hannah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Exceptional Experience
Thanks to Aaliyah, I had the most amazing experience at Austen & Blake in the Newcastle branch. She was incredibly knowledgeable, patient, and helpful, guiding me as I narrowed down my choice of engagement rings until I found the perfect design and specifications. Aaliyah also responded to emails quickly and thoroughly, putting my mind at ease with her answers to my many questions. As for the ring, the craftsmanship and quality are exceptional, and my (now) fiancé couldn’t be happier with it. Thank you for making such a special moment even more memorable!
9 November 2024
Reply from Austen & Blake - Newcastle
Dear Tyler,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our New Castle team, especially Aaliyah!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Reply from Austen & Blake - Newcastle
Dear Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Incredible service, would highly recommend!
Hannah and the entire team were incredible to deal with. The initial help with the engagement ring (where a lot of assistance was required) was super. Hannah provided a lot of patience, expertise and guidance. Due to the excellent service we then returned for our wedding rings where we received the same exceptional service. We couldn’t recommend Austen & Blake Newcastle highly enough, super appreciative.
14 January 2025
Unprompted review
Reply from Austen & Blake - Newcastle
Dear Ben,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle and Hannah in particular!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
A personal service.
After buying a diamond ring a few months ago and receiving such a lovely personal service and a stunning product, I decided to use the Newcastle branch to make my new replacement wedding ring.
Again, the service was perfect. It was very personal, Aaliyah listened to what I wanted and we made sure my new ring sat well with my diamond. We made the decision and my ring was made in great time. Again, the product is lovely, no pressure service and every thing I asked for was delivered.
The whole team were so invested and genuinely interested in what I had chosen and made me feel so exited about receiving my jewellery.
I passed by a week or so later and spotted some earrings in the window. I asked Aaliyah to package them up I paid and she hand delivered my beautiful package while I was at work as she was aware I was on a tight time line.
I can't fault the service or the quality of my jewellery. All the certificates have been emailed to me without me having to provide any additional information due to customer profiles.
I will definitely return to buy more items.
6 January 2025
Reply from Austen & Blake - Newcastle
Dear Nikki,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Aaliyah and the rest of the Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
5 Star Service
Great experience. Bought online and collected in store. The whole experience from start to finish was great with updates all the way.
We went back to the shop to check the sizing and for cleaning info. We were given a free cleaning pen and told to pop in when ever passing and they will clean it for free.
5 Star service.
4 January 2025
Reply from Austen & Blake - Newcastle
Dear Scott,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team in Newcastle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Staff were very helpful
Staff were very helpful, nice easy experience would 10% recommend.
28 December 2024
Reply from Austen & Blake - Newcastle
Dear Danny,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Newcastle team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.