Valen was simply fabulous the ring I ordered is amazing and the prosecco we received on both ordering and receiving was a lovely touch I just wished we were rich so I could order items from you more �... See more
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See what reviewers are saying
10/10. The staff are great at explaining ever step to make sure you get exactly what youre looking for. Final result came even better than expected
Brilliant engagement ring for my now fiancé. Lovely staff, affordable and brilliant service. Very happy and would happily recommend. I'm thinking of getting our wedding rings from here too!
Company replied
Bought engagement ring and me and my wife's wedding rings from here. Staff were really nice and welcoming, understood what we were after for our budget and we were both happy with the outcome.... See more
Company replied
Company details
- #158 of 287 best companies in Jewellery shop
- #112 of 283 best companies in Fashion accessories shop
- #67 of 105 best companies in Jeweller
- #50 of 88 best companies in Jewellery Designer
- #28 of 45 best companies in Jewellery manufacturer
Written by the company
Find Us When on the hunt for Nottingham jewellers, look no further than Austen & Blake. Boasting a wide range of engagement rings and diamond rings in Nottingham, you’ll be spoilt for choice in our intimate store. Find us in the Victoria Centre, the stylish shopping hub at the centre of the city. More than just diamond rings, our expert team is on hand to help you find the perfect piece of jewellery, including earrings, bracelets, and pendants, in a comfortable, no-pressure setting.
Contact info
Unit 21, 178 Victoria Centre, NG1 3QH, Nottingham, United Kingdom
- 07572 406911
4.8
Excellent
223 reviews
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This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Went into Austin and Blake in…
Went into Austin and Blake in Nottingham and Natasha was fantastic, really helpful and really cared about showing me every option so I could get the right ring
17 February 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Natasha.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Wonderful experience!
I had been thinking of having a new engagement ring for a while as my old one was very worn. There are so many jewellers around and I wasn't sure where to go. I chose A&B as their Web site is amazing and reviews outstanding.
On the day of my appointment my husband was ill. I wasn't sure whether to cancel or go alone...decided to go alone and so pleased I did.
My appointment was with Kirsty whom unfortunately was busy with a customer, this wasn't a problem. I was introduced to Mitch and he apologised on behalf of Kirsty. I explained that my husband was ill and I felt a little embarrassed and anxious - looking for an engagement ring on my own.
Mitch was lovely and I felt at ease immediately. Nothing was too much trouble and know matter how many rings I tried, Mitch was extremely helpful, patient and understanding. (By the way, when Kirsty was free, she apologised and made me a cup of tea)
After viewing many beautiful rings,discussing everything there is to know about diamonds (I learned a lot) I finally chose a stunning ring. When my ring was ready to collect I had an appointment with Kirsty whom I have to say is just as lovely, welcoming and friendly as Mitch.
I hope A&B appreciate just how professional, and sincere their staff are. Mitch and Kirsty are a credit to Austen & Blake Nottingham.
Many, many thanks.
22 December 2023
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Mitch and Kirsty.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great experience….
Great experience picking an engagement ring. Matt was excellent helping me select the right ring!! Thank you to the Austen & Blake team.
25 February 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Matt was really helpful and friendly…
Matt was really helpful and friendly made the experience very joyful
25 February 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
So helpful
So helpful, time just for you, we would highly recommend you go to a store and check them out for yourselves. We are sure you will not be disappointed.
20 January 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Mitch the Magic Man
Amazing experience in the Nottingham branch with Mitch! I was looking for a gift for my mum and Mitch was so knowledgeable and helped me find the perfect item! Mitch made the whole selection process fun and exciting experience, he kept me updated through the whole process even after ordering making it seamless and easy for me! I would definitely recommend to anyone looking to get that perfect piece!
4 February 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Mitch.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Can’t recommend the Nottingham enough!
Just collected my ring! Brilliant service from start to finish from Matthew at the Nottingham store. Can’t recommend them enough. Mrs Hughes
2 February 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matthew.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Just what I wanted
We walked into Austin and Blake Nottingham to very friendly smile from Mitch, we did not really know what to expect as had only browsed a few shop windows looking for a eternity ring. have to say we were blown away by the choices and the quality of the stones you could have made for you I found everything I was looking for at a price I could afford and Mitch who went above and beyond to make sure I had exactly what I wanted and more Mitch is the most knowledgeable, pleasant caring professional person I’ve ever had the pleasure to meet, and on
purchasing my dream ring I was given lots of updates on the progress of it being made. I went to collect my ring and I have to say when I open the box I was over the moon absolutely beautiful and thank you so much Mitch for being so helpful on my journey to find my dream ring best regards, Michele and Darren
27 January 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Mitch.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Kirsty was very helpful and helped us…
Kirsty was very helpful and helped us make beautiful choice for our wedding rings 😊.
29 January 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kirsty.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great company!
I decided to purchase an engagement ring from the Nottingham store after me and my girlfriend popped in the year before to browse through their range.
As we were travelling through South America when I decided to purchase the ring, I corresponded with one of their advisors Natasha and she was fantastic in helping me with the order processes.
They kept the ring safe in their store for 4 weeks until I could pick it up when I returned back to the UK.
I’m happy to say that I popped the question 3 days ago outside the Taj Mahal and she said YES!!
Thank you for everything!
17 January 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Natasha.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent service
11 January 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent customer service
Excellent customer service, great product, very happy overall
14 December 2023
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Got my engagement ring and both wedding…
Got my engagement ring and both wedding bands from Austin and Blake. The service has been amazing, staff super helpful and the rings themselves are beautiful - very happy customer !
21 January 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Highly recommend! Amazing knowledge and gorgeous ring
So happy with my ring thanks to all the help from Natasha. She talked through the diamond vs lab diamond and all the other aspects there are to choosing a diamond. I liked how the ease of the website so we could see the price change when changing the options e.g cut, clarity and polish. Recommending to all my friends 😊
2 January 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Natasha.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Matthew was brilliant!
Matt was brilliant! Very informative, friendly and an all round nice guy! I would highly recommend!
20 January 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Brilliant customer service from the…
Brilliant customer service from the first phone call to the purchase of my earrings. Quality beautiful jewellery at really affordable prices. A great customer service experience in every way.
10 January 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent service and excellent…
Excellent service and excellent products. I did a lot of research and price comparisons and Austin Blake were able to achieve genuine prices.
9 January 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent Service
From the moment I walked into the Nottingham branch, I knew I had chose the right people to deal with.
Natasha went beyond expectations to find the right stone for me (I had a fairly specific request from my other half), and spent weeks/months looking for me.
Natasha kept in contact with me throughout, and even after discussing the design / making of it / collecting the ring, the aftercare has been just as good.
Everybody else at Austen Blake has been a pleasure to deal with also, but Natasha is a credit to the company.
I will definitely be coming back
20 October 2023
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Natasha.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
I found my dream engagement ring…
I found my dream engagement ring here that I still can’t stop staring at. We were supported in store by Kirsty on a few visits, she really made choosing a ring a stress free and enjoyable experience! I never felt rushed at any point to make a decision or purchase, which I had experienced in other stores. Kirsty is extremely professional and knowledgable and really went over and above to try and find the right ring, including ordering different styles into the Nottingham store from other stores. I really can’t thank her enough and would recommend this store to anyone searching for that perfect ring!
2 December 2023
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service with Kirsty.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
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