10/10. The staff are great at explaining ever step to make sure you get exactly what youre looking for. Final result came even better than expected
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can’t comment on the ring as I haven’t received it from delivery yet but the service was excellent. Trevor did an excellent job helping me choose the perfect ring and decide the best specifications... See more
Brilliant engagement ring for my now fiancé. Lovely staff, affordable and brilliant service. Very happy and would happily recommend. I'm thinking of getting our wedding rings from here too!
Company replied
Bought engagement ring and me and my wife's wedding rings from here. Staff were really nice and welcoming, understood what we were after for our budget and we were both happy with the outcome.... See more
Company replied
Company details
- #159 of 288 best companies in Jewellery shop
- #112 of 286 best companies in Fashion accessories shop
- #67 of 106 best companies in Jeweller
- #51 of 89 best companies in Jewellery Designer
- #28 of 44 best companies in Jewellery manufacturer
Written by the company
Find Us When on the hunt for Nottingham jewellers, look no further than Austen & Blake. Boasting a wide range of engagement rings and diamond rings in Nottingham, you’ll be spoilt for choice in our intimate store. Find us in the Victoria Centre, the stylish shopping hub at the centre of the city. More than just diamond rings, our expert team is on hand to help you find the perfect piece of jewellery, including earrings, bracelets, and pendants, in a comfortable, no-pressure setting.
Contact info
Unit 21, 178 Victoria Centre, NG1 3QH, Nottingham, United Kingdom
- 07572 406911
4.8
Excellent
221 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant Service
Shivarni was absolutely amazing. I came into store to look for our wedding bands as my fiancé had got my engagement ring from here, she was super helpful and helped me design a bespoke ring that looks exactly how I wanted it to!
7 July 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing experience in store by Kirsty
Amazing experience in store by Kirsty, really helpful and honest about what the best quality of ring to go for. Would highly recommend anyone who’s coming into store to speak to Kirsty.
29 June 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Kirsty.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The service from Matthew was very…
The service from Matthew was very informative throughout and all of my questions were answered in a really easy to understand way. When purchasing the ring because I had 3 weeks to pop the big question He managed to pull out all the stop signs and get my ring on time the ring looks stunning im buzzing roll on Friday, I would recommend the nottingham store to all my friends and family thanks again Matthew all the best.
26 June 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matthew.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
I had a fantastic experience
I had a fantastic experience, looking for a perfect ring for my proposal. I found Austen & Blake and made an appointment with Shivarni. She took care to explain all options available to me and what they mean. I did not realise how much there was to picking a ring. I walked out having ordered a ring I was delighted with and came far under the original set budget. Additionally i said i needed the ring for my holiday where i wanted to pop the question. Unfortunately the ring wouldnt be ready but Shivarni organised a hire ring on site. Would highly reccomend to anyone!
15 July 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
I recently visited Austin Blake in…
I recently visited Austin Blake in Nottingham to buy some bespoke diamond earings as a surprise for my wife. The service I received from Mitch was second to none. He made sure everything was exactly as required taking all the time needed to make the right choice. Would definitely recommend and would go there again in a heartbeat.
My wife was delighted with the earings :)
16 April 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Mitch.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The service was very informative…
The service was very informative throughout and all of my questions were answered in a really easy to understand way. I’m really happy with the ring as well as the customer service and I would recommend the nottingham store to all my friends
12 July 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Really friendly helpful staff, amazingly high quality and affordable jewellery - arrived ahead of time - could not be more pleased with the service.
Really friendly helpful staff
3 July 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Black Diamond, Shivarni you're a star!
My husband was buying me a new engagement ring to celebrate our 25th wedding anniversary. We booked an an appointment with Shivarin in the Nottingham store. I was looking for a black diamond solitaire, when we arrived Shivarni had managed to provide a few examples including the one I had seen on the website but it wasn't for me. Shivarni was very patient and knowledgable, and after trying on many rings!! I got my black diamond with diamonds. Thank you!!
6 June 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Great experience
Great experience, friendly staff, very knowledgeable and patient with me being undecisive
6 July 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Brilliant service
Brilliant service for engagement ring we will be returning for the wedding rings 💍💍
29 June 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Matt in the Nottingham store was…
Matt in the Nottingham store was helpful and friendly. We got everything we needed and it didn’t take too long.
23 June 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Excellent customer service
Mitch is really helpful and friendly. His advice was excellent and allowed us to find the perfect ring. He gave us frequent updates on the progress of the ring being made and helped us with an exchange when we changed our mind about the design.
It's a really good shop, definitely worth going in person as the customer service was much more personal in person, we highly recommend it and will be recommending it to friends and family. Thanks to the Nottingham branch!
16 June 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Mitch.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
We made an appointment to see rings in…
We made an appointment to see rings in Nottingham. Shivarni was great - very responsive over emails and very patient and understanding in person. She even went above and beyond to book us in another A&B store elsewhere to collect rings. Couldn’t fault her service. I sent Shivarni a list of the rings I liked the look of and so I do wish it was possible to have all rings “favourited” (for example) to see/try on but do totally understand this is not realistically possible to do and she did great to find similar styles.
1 July 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Austen and Blake was amazing
Austen and Blake was amazing. The store manager, Mitch, was incredibly helpful and walked me through the whole process from start to finish. They designed my perfect wedding ring when I couldn't find exactly what I was looking for. Amazing customer service and great prices.
25 June 2024
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Mitch.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Customer Service was amazing
Customer Service was amazing, my Sales Assistant Shivani was very helpful and helped me gather all options and ensured I made the right choice!
28 June 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivani.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Fanstastic experience at Austen and…
Fantastic experience at Austen and Blake. Matt Wilkins was amazing, gave us great service and advice from the moment we walked. The prices are also alot better than the competition. Will definitely be back and recommend to friends. Thanks Matt
14 June 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Awesome Service
The lady that served me was really informative and polite, she didn't rush me or my partner when choosing an engagement ring.
15 June 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
5* for Shivarni
I can’t speak highly enough of Shivarni, extremely professional, customer service skills were impeccable, and went above and beyond to get the ring in stock I asked for in a very short time scale. Thank you!
15 June 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Friendly and helpful staff
Shivarni made the process so simple and helped me with every step of the process.
I looked on the website and found a few rings I liked, came into store and was shown the samples in person so I could compare.
We decided on the ring and then I was shown a selection of diamond to help me with my choice of diamond.
Once the order was placed I had plenty of emails with the progress and photos too which was very nice.
Upon collection we were talked through some insurance options and given no pressure to choose.
The whole process from start to finish was made very easy for me thanks to shivarni and the other staff in store.
15 June 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Shivarni.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
Amazing experience
Amazing experience, Matt has talked us through every step of the process and we're beyond happy with our ring. Thank you Matt for your patience and expertise in helping us pick the perfect ring!
15 June 2024
Unprompted review
Reply from Austen & Blake - Nottingham
Dear Customer,
Thank you for taking the time to review your experience. We appreciate your comments.
We are pleased to hear you are satisfied with your order and service from Matt.
Please do get in contact if there is anything else we can help you with in the future regarding your previous order or if there is anything else we can assist you with. We value our returning customers.
Kind Regards,
Austen and Blake Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.