It was nice of Austin Macauley to publish my book and they have been very helpful on the way through. However marketing it in Australia has had its problems. Retail outlets seem to have trouble purcha... See more
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Austin Macauley Publishers is an independent publishing house with offices in the UK, USA and UAE. Since 2006, we have published authors in over 40 countries, with award-winning titles in fiction, non-fiction and children's. Our highly successful partnership publishing model provides underrepresented writers in the community with a bridge into the publishing world, combining the professionalism and reach of traditional publishing with the ease of access and flexibility of self-publishing. Committed to the accessibility of titles, we have long worked in all publishing formats (print, digital and audio), while our international distribution networks establish a connection to readers worldwide.
Contact info
1 Canada Square, E14 5AA, London, United Kingdom
- +44 (0) 207 038 8212
- mail@austinmacauley.com
- austinmacauley.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 6% of negative reviews
Typically replies within 2 weeks
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What’s in a name?
In spite of all their protestations to the contrary, Austin Mcauley is still what used to be referred to as a ‘vanity publisher’ - although they are now marketing themselves as a ‘hybrid publisher’. It’s the same difference. Either way, you pay THEM to publish your book. If you are tempted to sign a contract with them, make sure you read it carefully and fully understand what you’re signing. Also, be prepared for considerable delays before your book actually sees the light of day. Once you’ve signed a contract and handed over your money, there is no urgency to do anything further on their part. UPDATE The reply from Austin Macauley is a typical cut-and-paste response, both patronising and deflective. To get an insider’s view, take a look at Glassdoor. It’s a community hub/forum, where former and current employees of Austin Macauley can relate their experiences of working there. Common themes are ‘deceptive practices’ and ‘intense pressure’ to meet sales targets.

Reply from Austin Macauley Publishers Ltd.
THE LAND OF NO FOOD! has been a long journey, listen, communicate, research and ENJOY the trip, it'll be worth it!
Producing a book was never going to be a quick process and that's what any budding author needs to remember.
Austin Macauley has been extremely supportive through my publishing journey, they've guided me through every step, listened to my concerns, made every requested amendment in a timely, professional manner and have always checked to make sure I have completely, 100% been happy before proceeding.
With just weeks before my children's book - THE LAND OF NO FOOD! goes on sale, they are now supporting me through the publicity process - they want you to succeed just as much as you do.
Remember, you are in a partnership with the publisher and need to put in just as much effort as they do, they do their job and you must do yours! Be patient, tell them what you want, read and re-read everything before you sign anything off, if a mistake is made, it's down to you. Remember, Austin Macauley is a business, but they are in the business to help you thrive as an author.

Reply from Austin Macauley Publishers Ltd.
New author speaks
Professional, friendly , helpful and non judgmental Austin Macauley made the process of publishing a book a very enjoyable and educational process.

Reply from Austin Macauley Publishers Ltd.
Highly recommend
As a first time author I couldn’t be happier with the service I received. Austin Macauley have walked me through every step and promptly answered my questions along the way. Would highly recommend them.

Reply from Austin Macauley Publishers Ltd.
This was a great support model for me…
This was a great support model for me as a first time author. I have been kept abreast of all steps in this route to being published. I value the help given to me when I needed it. The only niggle I have is the ," somewhat cold" approach by the departments involved. Recommended Gallery of employees as it would have enhanced the experience for me.

Reply from Austin Macauley Publishers Ltd.
AM just a paid publisher
AM just a paid publisher. They don’t have a traditional contract. They only have share contracts where authors pay. Hybrid publish are just a gimmick to deceive people.

Reply from Austin Macauley Publishers Ltd.
I Would Recommend This Publisher.
I have absolutely no complaints about this company at all, they are professional and efficient. Emails are all answered extremely promptly, the editors, marketing and IT couldn’t be more helpful. They are transparent and honest, and the contract is crystal clear with every tiny detail covered. I would recommend.

Reply from Austin Macauley Publishers Ltd.
AM are professional, responsive and friendly.
I have had nothing but courteous, professional and super-responsive communications from AM throughout my publishing journey with them. Everyone I have dealt with has been friendly and helpful.

Reply from Austin Macauley Publishers Ltd.
First time novel being published
Its hard to say what made it great. What I can tell you is that Austin Macauley have been there every step of the way, and open and accountable and honest in their dealings. They have not created any grand expectations but they have explained to me every step of the way what actually happens. If you are prepared to work with AM in a project manner then this is the company for you.

Reply from Austin Macauley Publishers Ltd.
I m a four book published author and…
I m a four book published author and don't need anyone to charge me to publish me book. A rip off!! Don't send them any money. If you want to be published by a real company who is not a vanity company, go elsewhere.

Reply from Austin Macauley Publishers Ltd.
I recommend Austin Macauley Publishers
My gratitude to Austin Macauley Publisher team for the work done regarding my book, 'Living by Thoughts: Creating a Lasting Reality'. A book that opens the eye to what a man has at hand to live and how to use it to build life. My book is now in various online outlets, as well as some other bookshops. I hope it gains the exposure it deserves. My experience with the team is awesome, very supportive and impressive. Austin Macauley Publishers is a great pick, especially for new authors who no one knows. I have no iotal of negative feedback for now and so, I recommend Austin Macauley Publishers. Cheers!

Reply from Austin Macauley Publishers Ltd.
Austin Macauley is great
Austin Macauley was really helpful from the start. This was my first book and I am very happy with the end result. My book cover is very nice and looks great. I look forward to working with them again in the future.

Reply from Austin Macauley Publishers Ltd.
Review
Austin Macauley publishers respond quickly to any emails I send them and inform me about any new progress during the publication process of my book. They consider any suggestions or comments I have during the proofreading process. Overall, I had a pleasant experience working with them. The only suggestion I have is to focus more on marketing tips as the ones I received are more in terms of information about social media apps and their value rather than direct help, however, since my book has yet to be published I take into consideration that this just might be the reason.

Reply from Austin Macauley Publishers Ltd.
Austin Macauley Rocks
Austin Macauley has been very supportive. This was all new to me so I was nervous and was never made to feel silly or wasting their time asking questions. They have been highly professional at every stage.

Reply from Austin Macauley Publishers Ltd.
Professional Publisher. Questions are always answered.
As a first time author the people at Austin Macauley have been truly remarkable. Luke guided me through the critical production stage of my book and currently Genel is guiding me with online business Marketing sites. The step-by-step process AM model on really does work. I have been delighted and I feel AM are also excited about my forth coming children's book. It's the encouragement and support that I've appreciated too. No question is left unanswered, as I have lent on their expertise within the business. This leaves me to concentrate on what I love, writing and creating characters within children's books. I would highly recommend AM should you be thinking about submitting your written piece of work @amandaduffyauthor

Reply from Austin Macauley Publishers Ltd.
New author
As a new author the communication from the beginning has been very good which has helped me tremendously. From marketing is like to hear more information on if they are promoting my book to critics and helping with signing up meet and greets. I am doing all I can on social media and word of mouth but to hear more from them would be helpful. Overall my experience has been very positive.

Reply from Austin Macauley Publishers Ltd.
My recommendation to any aspiring author…
My recommendation to any aspiring author is not to go anywhere near this company. I had no editorial help whatsoever and the proofreading was extremely incompetent. I regret to have to report that this has also been the experience of a friend.

Reply from Austin Macauley Publishers Ltd.
Recommend
The communication sometimes went unanswered, but my book looks great! They are professionals and my book is out on 4 continents and I’m
very content on how we proceeded. The timing was quick and easy for a starting author.

Reply from Austin Macauley Publishers Ltd.
There's a great team at AMP and having…
There's a great team at AMP and having recently received the complimentary copies of my book, I was bowled over at how perfect it looked. Very pleased with the result.

Reply from Austin Macauley Publishers Ltd.
Beware
I am working on publishing my second book with Austin Macauley. This second round has been so disappointing for my children's book. Not only has the progress been at a snail's speed, there have also been obvious mistakes sent throughout (you email back and forth to create design and approve). There is no editing and you have to be very specific with your "illustrations" or graphic art. The biggest complaint is that I'm not working with people in the US as I was led to believe. When I finally insisted and was set up a call to Dubai with a supervisor at 7 am, it did help speed up the process but it didn't explain the lack of professionalism. Reaching someone by phone is near impossible. I do NOT believe I was paid fairly with my first royalty check and since you cannot see your list of sales, you can't really fight it. Additionally, they insisted on getting my check routing number for my royalty which I refused and eventually they mailed me a check. If you are just doing this for fun and don't expect much, this could work for you but do not expect editing (they might, in fact, change or mess something up on their end), a professional team (as the people I work or email with have changed), or marketing.

Reply from Austin Macauley Publishers Ltd.
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