Austin Macauley Publishers Ltd. Reviews 643

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the staff to be very helpful, professional, and supportive throughout the publishing journey, appreciating their guidance and clear communication. People often felt well-informed and found the teams across different departments, including submissions, production, and finance, to be cooperative and accommodating. Reviewers frequently praised the quality of the final product, with many expressing satisfaction with the book's design, layout, and overall appearance. However, some customers also noted significant issues with the service, particularly concerning marketing efforts and royalty payments, feeling that the company did not deliver on promised support in these areas. A few other people also felt that the product contained errors or that their input was ignored during the editing process, leading to dissatisfaction with the final published version.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some expressing satisfaction with the finished book,... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness, professionalism, and... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing satisfaction and... See more

Customer service

Consumers find customer service to be positive, with many praising the attentive and well-structured... See more

Marketing

Users describe ambiguous interactions with marketing, with some reviewers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was nice of Austin Macauley to publish my book and they have been very helpful on the way through. However marketing it in Australia has had its problems. Retail outlets seem to have trouble purcha... See more

Rated 4 out of 5 stars

Austin Macauley printed my book, Cornelius and Cedric's Woodland Adventure', in 2025. Stayed in regular contact. Answered the many questions I had quickly. Gave me an estimated print date but came in... See more

Company replied

Rated 3 out of 5 stars

I wrote a previous review with 5 stars, at this point I was going through the publishing process however I am so disappointed. AC were great through the original process and the published book was gr... See more

Rated 5 out of 5 stars

As a writer, I really met a team of dedicated professionals. They know what they are doing and they do it right in every little, and yet, important detail. They know how to listen, they can help. At e... See more


Company details

  1. Book Publisher

Written by the company

Austin Macauley Publishers is an independent publishing house with offices in the UK, USA and UAE. Since 2006, we have published authors in over 40 countries, with award-winning titles in fiction, non-fiction and children's. Our highly successful partnership publishing model provides underrepresented writers in the community with a bridge into the publishing world, combining the professionalism and reach of traditional publishing with the ease of access and flexibility of self-publishing. Committed to the accessibility of titles, we have long worked in all publishing formats (print, digital and audio), while our international distribution networks establish a connection to readers worldwide.


Contact info

3.6

Average

TrustScore 3.5 out of 5

643 reviews

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1-star

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Replied to 6% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

I found Austin Macauley Publishers to…

I found Austin Macauley Publishers to be an ethical company in my experience. Sadly, I could not afford the fees to cover the publishing of my book.
When I explained my health situation, the owners were very understanding. All parties agreed to end the contract between us and went our separate ways.
I am now a self-published anthropomorphic storyteller living in South America. My first book will be released on January 27th this year.

23 January 2025
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi Mike,

Thank you for sharing your experience. We are glad to hear that you found our approach accommodating and understanding during your time with us. At Austin Macauley Publishers, we always strive to work ethically and compassionately, recognizing the unique situations of each author.

We wish you all the best with your self-publishing journey and book. Your endeavor as an anthropomorphic storyteller sounds truly fascinating, and we hope it meets with great success.

Warm regards,
Austin Macauley Publishers

Rated 1 out of 5 stars

Should be shut down by the British government

Alas, I must admit to having been wrong about AMP - it is a scam, and quite possibly, the worst out there! Just received my first royalty statement: zero dollars earned, 13 sales for the last six months. Which I know is impossible, because 21 copies were sold to Canadian libraries, and can easily be shown by checking the relevant library data bases of copies on hand. Also, two Amazon sites had significant surges in June, but no sales shown on my royalty statement. But if that isn't enough, my book "VLAD DRACULA: THE IMPALER" has been ranked in the top ten (in keyword subject) on virtually every bookseller online for the last 10 months, which begs the question: How does a book rank high competing with several hundred other books on the subject when you've sold ZERO copies???! I have to admit, the authors on Austin Macauley's website, many who have numerous titles published, must all have been given traditional contracts, and therefore an advance. Unfortunately, I hadn't considered that as a reason for their "success." AVOID AT ALL COSTS!!!!!!

16 January 2025
Unprompted review
Rated 5 out of 5 stars

I would like to thank Austin Macauley for their support.

I would like to thank Austin Macauley sincerely for their support. As a foreign writer, I am very satisfied with their editorial contributions. Austin Macauley did a fantastic job with the illustrations, including the cover page and also the layout of my book. It is printed to a very high standard. If I want to publish again, I would definitely like to work with Austin Macauley.

Demet Nell

8 January 2025
Unprompted review
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Reply from Austin Macauley Publishers Ltd.

Hi Demet,

Thank you for your kind words.

We're thrilled to hear about your positive experience with us. Our team strives to support our authors at every step of the publishing journey, and we take great pride in the quality of our editorial and design work. Should you have any queries in the future, feel free to get in touch with our marketing team.

Warm regards,
Austin Macauley Publishers

Rated 5 out of 5 stars

My experience working with AM Austin…Beyond Expectation!

My experience working with AM Austin Macauley is one I wish to experience many times over as I further continue my Writing; the feeling that resonates most is the feel that the AM Team have a great passion for Publication much like my love of Writing; All are helpful, informed and professional always, I will most certainly continue my connection with the AM Austin Macauley team, mandaang guwu -Thank you to all,

11 December 2024
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi,

Thank you for your glowing review.

We're thrilled to hear that your experience with us has exceeded expectations and that you feel a strong connection with our team. Your passion for writing inspires us, and we look forward to supporting your journey and celebrating more successes together. Feel free to get in touch with our team should you have any queries in the future.

Warm regards,
Austin Macauley Publishers

Rated 5 out of 5 stars

Exceptional Publishing Experience with Austin Macauley

I had an amazing experience with Austin Macauley. From the moment I submitted my story, they provided incredible feedback and worked closely with me every step of the way. They maintained regular contact, ensuring I was always in the loop and had the support I needed.

One of the things I appreciated most was the options they gave me for the book cover, making sure it matched my vision for the book. They also sent me complimentary copies of the book, along with bookmarks and postcards featuring my book title and blurb, which was a lovely touch.

Overall, Austin Macauley made the entire publishing process smooth, easy, and exciting. I couldn’t be more pleased with the results and highly recommend them to anyone looking to publish their work.

13 January 2025
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi Billy,

Thank you for sharing such positive feedback.

We're delighted to know that your experience with us was exceptional and that you felt supported throughout the publishing process. We strive to make every author's journey with us as smooth and rewarding as yours. We appreciate your recommendation and look forward to working on future projects with you.

Warm regards,
Austin Macauley Publishers

Rated 5 out of 5 stars

Wonderful, friendly team

Guided through the process of publishing my first book by a wonderful team. Lots of communication and any action dealt with immediately. Definitely recommend this publisher.

13 January 2025
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi Amy,

Thank you for your kind words and for recommending us.

We're thrilled to hear you had a wonderful experience with our team during the publication of your first book. Your satisfaction is our top priority, and we're glad we could provide the support you needed promptly. We look forward to possibly collaborating with you again in the future. Feel free to get in touch with our team should you have any queries in the future.

Warm regards,
Austin Macauley Publishers

Rated 5 out of 5 stars

A first-class publishing service.

My experience of working with Austin Macauley has been a wonderful and enjoyable experience from start to finish. I had a dedicated co-ordinator who kept me up to date with progress on a regular basis and answered any questions I had in a timely manner. All changes I requested were done quickly and in line with my direction. The final product -my book - looks fabulous. I couldn’t be more pleased. I have nothing but praise for those involved in the production and marketing of my book. This is my first leap into publishing and I would thoroughly recommend this company to anyone considering publishing a book.

13 January 2025
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi Anna,

Thank you for such glowing feedback.

It's heartwarming to hear about your positive experience and satisfaction with the final product. We're thrilled to have been part of your journey into publishing and that our team could provide the support and efficiency you needed. We look forward to possibly collaborating on future projects and wish you the best of success with your book.

Warm regards,
Austin Macauley Publishers

Rated 4 out of 5 stars

Pleased with the outcome and product

Delighted with the result although I don't have a hard copy yet. Process was very slow with weeks if not months of silence. When I asked questions in emails they were rarely if ever answered - or even acknowledged as having been asked. One question I asked three times over a number of weeks but no answer - I began to wonder whether I was dealing with an AI Bot. Corrections I made in the manuscript were sometimes ignored so I had to do them again. Other than that I am pleased with the result.

13 January 2025
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi David,

We're thrilled to hear you're pleased with the final result of your book.

We apologize for the periods of silence and any communication lapses you experienced during the publishing process. We strive for transparency and responsiveness, and your feedback helps us improve. Rest assured, your concerns are important to us, and we are continuously working on enhancing our communication channels. Thank you for your patience and for trusting us with your work.

Best regards,
Austin Macauley Publishers

Rated 5 out of 5 stars

Austin Macauley is a great publisher to…

Austin Macauley is a great publisher to work with and I speak based on the treatment I received. One thing many forget is if you are working with other humans they have emotions and how you speak to them would determine if they’d be interested in working further with you.

I have evaluated previous comments and it initially almost scared me a year ago when I started the journey with them. But I am glad I had a good experience and it was worth the journey.

My collection “The hymns of a deepman” is also on many platforms across the world. They have also offered insights and promotion. Also invited me for book fairs. And submitted for awards.

I enjoyed working with them and if you an author I can guarantee you if you work with them you’d have a good experience. Just try not to disrespect individuals.

Publishers would do as much as they can to help you. It’s left for your talent to sell itself. So far, people have loved my book and the quality. Looking to hit millions of copies in sales but that comes from making a name for myself of which I would.

So fellow writers thinking on if this is a good step. Yes it is… and it’s worth every effort, resource or time invested.

They have also provided me with an authors website. Its all love here…

31 December 2024
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi Joshua,

Thank you for sharing your positive experience and the success of your collection. We're delighted to hear that our collaborative efforts have contributed to your book's exposure on multiple platforms, participation in book fairs, and submissions for awards. Your words underscore our commitment to supporting our authors through their publishing journey. We appreciate your encouragement to fellow writers and look forward to continuing our successful partnership.

Best wishes,
Austin Macauley Publishers

Rated 5 out of 5 stars

Extra help

Extra help. Austin Macaulay helped me because I am internet and media ignorant. The art department is number one. They are the best. I wanted to traditional publish. I believe if Austin Macaulay would have sent me a million dollars advance they will still have made money. My book is selling all around the world. Love you guys

23 December 2024
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi,

Thank you for your kind words and for sharing your positive experience.

We're delighted to hear that you felt supported by our team, especially the design department. It's fantastic to hear your feedback. We appreciate your enthusiasm and partnering with you on your publishing venture. Keep up the great work!

Best Regards,
Austin Macauley Publishers

Rated 5 out of 5 stars

The Two Layers of Physics

Very good communication with Macauley Publishers, and they listened to my own suggestions. Highly recommendable.

14 December 2024
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi,

Thank you for your wonderful feedback.

We're delighted to learn about your experience. Wishing you much luck in your future endeavours.

Kind Regards,
Austin Macauley Publishers

Rated 4 out of 5 stars

Austin Macauley Publishers tried their…

Austin Macauley Publishers tried their best to answer my inquiries promptly. Apart from the novel taking quite a while to edit and finish, I could not see any other negative contrast; I can understand that the lengthy process was necessary for the novel's completeness.

13 December 2024
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi,

Thank you for your understanding and positive feedback.

We're glad to hear that you recognize the dedication required to perfect a novel. Our goal is always to ensure that every book we publish meets the highest standards of quality and your satisfaction is paramount to us. We appreciate your patience throughout the editing process and are thrilled to be part of bringing your vision to life.

Warm regards,
Austin Macauley Publishers

Rated 5 out of 5 stars

Beautiful Is The Life

My book is due to be released early January 2025. It has been a true pleasure working with Austin Macauley. From day one, every aspect of the process has been handled with the utmost professionalism. All tasks were completed on time, and I was consistently impressed with their prompt responses to any correspondence. No inquiry went unanswered, and all concerns were addressed immediately. I highly recommend Austin Macauley without hesitation for anyone seeking a reliable and professional publishing partner." Therese Rodrigo

13 December 2024
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi,

Thank you for your wonderful review.

We're glad to learn about your experience. We're proud to have been a part of your journey, and we wish you every success with your book. If you have any further queries, please don't hesitate to contact our marketing team, and we'll be more than happy to assist you.

Kind Regards,
Austin Macauley Publishers

Rated 4 out of 5 stars

A positive experience …

Austin Macauley have supported me during my first foray into the world of publishing. They firstly gave me a wonderful report on why they wanted to publish my book which has given me the confidence to begin writing my second novel! As a new writer they have guided through the process and I can't wait for my book to be published in a matter of weeks now. Exciting !!

13 December 2024
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi,

Thank you for your wonderful review.

We're glad to learn about your experience. We wish you all the best with your book and hope it attains the desired success. Feel free to get in touch with our team should you have any queries in future.

Kind Regards,
Austin Macauley Publishers

Rated 5 out of 5 stars

New author at Austin Macauley

All departments at Austin Macauley have been professional, very supportive and informative. They respond quickly to any questions, they have listened to my suggestions and the creation of my book has been a very collaborative and exciting process.

9 December 2024
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi Julie,

Thank you for your kind words.

We're thrilled to hear about your positive experience working with us. At Austin Macauley, we pride ourselves on our collaborative approach and are delighted that you've found the process both exciting and fulfilling. We look forward to continuing our successful partnership and seeing your book thrive.

Warm regards,
Austin Macauley Publishers

Rated 5 out of 5 stars

Kudos to Austin Macauley, London

The review board to the production staff to the marketing team did everything they said they would do per the agreed upon contract. My novel was produced and delivered on time and published on the retailer sites right on time. My novel looks fantastic. Here's to hoping it catches fire>

4 December 2024
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi Jim,

Thank you for the wonderful feedback.

We're thrilled to hear that your experience with our team was so positive and that your novel turned out exactly as you envisioned. We share your hopes for its success and will continue to support it.

Wishing your book all the best in catching fire in the market.

Best regards,
Austin Macauley Publishers

Rated 1 out of 5 stars

I don't want to even leave 1star.beware

I don't want to even leave 1star.am published my book in 2019 didn't listen to the bad reviews to my cost they are brilliant in every way until they have your money.i am not writing this because my book didn't sell I am writing this because I would not like to see other people wasting time and money.this really is a scam.i am out of my contract and could not be happier.you are throwing your money away and when you realise this please write a review like I have to try to deter others from doing the same

27 November 2024
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi Debra,

Thank you for sharing your feedback.

We're sorry to hear about your experience. At Austin Macauley, we strive to maintain clear and helpful communication with our authors throughout the entire publishing process. Should an author request cancellation at any time, we always take this in to consideration.

Thank you for your feedback since we have remaindered your title, we are always looking for ways to improve our services and author satisfaction. If there are specific aspects of your interaction with us that you would like to discuss further, please reach out to us directly. Our team is dedicated to resolving any issues that our authors might face to ensure a more positive experience.

Kind regards,
Austin Macauley Publishers

Rated 2 out of 5 stars

Slick salesmanship

Editing done by computer using American English for my very English book so I edited it myself. Artwork for the cover was computer generated so I took my own photo for it. They did no marketing at all that I could detect so I promoted the book myself. I could have saved money by going to an honest vanity publisher but was taken in by their slick presentation.

30 November 2023
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi Christine,

Thank you for your feedback.

We understand your concerns and appreciate you bringing them to our attention. The publishing market is indeed exceptionally competitive, and despite extensive marketing efforts, the visibility and sales of a book can be unpredictable. Each title competes not only with new releases but also with established books that continually vie for shelf space and media attention.

At Austin Macauley Publishers, we strive to optimize the visibility and success of our titles through detailed marketing plans that include collaborations with distributors, trade press, media, and influencers. Much of our marketing work is conducted on a business-to-business level, which might not always be directly visible to our authors but is a critical part of our strategy to enhance book sales and exposure.

Please note, Austin Macauley is a partnership publisher, which offers a different model than vanity publishing, focusing on a partnership approach to support our authors' journeys. Vanity publishers do not offer and follow through with the services they state, whilst at Austin Macauley our services are fully utilised across production, distribution, rights and marketing. We are committed to improving our processes and communications to better serve our authors and their expectations.

We've forwarded your concerns to the relevant department. Our team will get in touch with you shortly.

Warm regards,
Austin Macauley Publishers

Rated 4 out of 5 stars

A fun experience

It was a a really fun experience seeing my work come alive. I looked forward to the correspondence which I knew was getting my book nearer to publishing.

26 November 2024
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi,

Thank you for your encouraging feedback.

We're delighted to learn about your experience and have had an equally pleasing experience working with you. It's our goal to make publishing not just successful but also a fun and exciting journey for our authors. We're glad the correspondence and steps along the way added to your anticipation and enjoyment.

Kind Regards,
Austin Macauley Publishers

Rated 5 out of 5 stars

Together we are going to go places

From the very first letter I received confirming that Austin Macauley was willing to go into partnership with me to publish my book. I knew I was onto a winner

22 November 2024
Unprompted review
Austin Macauley Publishers Ltd. logo

Reply from Austin Macauley Publishers Ltd.

Hi,

Thank you for your wonderful feedback.

We're delighted to learn about your experience. We wish you every success with your book and hope it attains the desired success.

Kind Regards,
Austin Macauley Publishers

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