Call centre when reached answered all questions on my problem Time to get to a consultant was excessive but call back feature worked well. Overall dealings with Australian Unity has been very posit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like everything about this business. Great product offering at a good price Claims are easy to submit with quick benefits payments. Getting through on the phone is easy with knowledgeable staff. M... See more
Company replied
Pricing is good & rebates are higher than other private health fund. Claiming takes longer to receive in the bank. Nice talking to people who are keen to offer service & attend to your query.
Company replied
I’ve always found the team members to be very knowledgeable whenever I’ve called. Prompt responses are always given.
Company replied
Company details
About Australian Unity Health Insurance
Written by the company
Health insurance that supports you
Whether it’s keeping you in shape for the things you love or for that unexpected accident or illness, Australian Unity has health insurance to suit your lifestyle and needs.
Get real value from your private health insurance, knowing your hospital and extras cover has been designed by Australian Unity with benefits that are actually useful for all you do - with options like dental, optical, physio, chiro, accident cover, Hospital Care at Home and even travel vaccines.
Plus with award-winning service and a long history of delivering health, wealth and care services, you’re in good hands.
From singles cover to couples cover to families and everything in between, we can help. Visit https://www.australianunity.com.au/health-insurance
Contact info
271 Spring St, Melbourne VIC, 3000, Melbourne, Australia
- 13 29 39
- www.australianunity.com.au/health-insurance/contact
- australianunity.com.au
4.0
Great
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Re Refund of Premium 1 day membership…
Re Refund of Premium 1 day membership -Hi Cat, Thank you for your reply and concern regarding the non-payment of my Premium. I have not received any communication or payment at this stage. I am still very stressed and anxious for the money to returned to my Bank.
25 February 2020
Unprompted review
Reply from Australian Unity Health Insurance
Hi Nancy, thanks for reaching out again. I'll follow up with the team to ensure they give you a call this afternoon. Thanks, Cat.
Professional, friendly service
24 February 2020
Unprompted review
Simple and easy to use
Simple and easy to use. Easy for use. straight forward.
23 February 2020
Unprompted review
Customer friendly
21 February 2020
Unprompted review
The operator on the telephone was very…
The operator on the telephone was very informative and helpful and I would recommend her for a director position within your company,
Regards
19 February 2020
Unprompted review
My experience with Unity Health was…
My experience with Unity Health was excellent. Our consultant was great & handled everything beautifully. We have moved our health insurance to Unity now & saving $140 per month. As a result we'll also be looking at our house insurance as we..
18 February 2020
Unprompted review
The client talking with me is so nice…
The client talking with me is so nice and he answers all my questions.
17 February 2020
Unprompted review
Bitterly disappointed
Initially, I was excited about joining the fund because I was saving up to $100 per month. However, after repeated and constant miscommunication, incorrect information and promises that weren't always kept, has now caused me to question my decision and I will consider shopping around again. It has taken a lengthy conversation with a senior complaints manager in order to see some action that may satisfy me. I remain sceptical about the service I will receive from hereon in and would not recommend the fund to others. As mentioned, I am considering switching funds as a result of my recent and initial experience.
15 February 2020
Unprompted review
Reply from Australian Unity Health Insurance
Hi Antonio, thanks for taking the time to provide your feedback. We're keen to follow up with you so we can understand the incorrect information and miscommunication you've received. If you could please email your details to CustomerExperience@australianunity.com.au we'll look into this further. Thanks, Cat.
I have been with Australian unity from…of
I have been with Australian unity from 2003 upto 2013 had no bad ro bad experience
13 February 2020
Unprompted review
Excellent customer service by Junior
The basis information I could see online made sense. The best thing for me however was the most excellent customer service provided by Junior, who answered all my questions and I had heaps of them. Junior was very knowledgeable and his voice was very easy to understand.
13 February 2020
Unprompted review
Awful website.
12 February 2020
Unprompted review
Pointless
They never sent me the password link ( ask on more than one occasion.) preventing me from getting online.
Secondly, I received an email stating because they had written down my bank accounts incorrectly they could not access any monies from that account so in 14 days they would try again!
That the way, do the same thing and expect a different result! Morons.
12 February 2020
Unprompted review
Reply from Australian Unity Health Insurance
Hi Jonathon, thanks for taking the time to provide your feedback and I'm sorry as it sounds as if you've had a really frustrating time. We'd appreciate the opportunity to follow up on your queries, if you could please email your details to CustomerExperience@australianunity.com.au we can look into this and come back to you. Thanks, Cat.
Very patient& helpful
11 February 2020
Unprompted review
Easy to use and the information…
Easy to use and the information available was accessible and understandable.
11 February 2020
Unprompted review
Called few times never answered
Called few times never answered. They promised some one call tomorrow. So far one called. Submitted for claim no answer in two weeks. Much worst
8 February 2020
Unprompted review
Reply from Australian Unity Health Insurance
Hi Dr, thanks for the feedback and I'm sorry to hear you've not received a call back. I'll arrange for our Customer Service team to give you a call today. Thanks, Cat.
The Website incorrectly prefilled my…
The Website incorrectly prefilled my spouse details.
8 February 2020
Unprompted review
Reply from Australian Unity Health Insurance
Hi Viraat, thanks for letting us know what's happened. I'll arrange for our Customer Service team to give you a call to correct this. Thanks, Cat.
Call to become a member of Australian…
Call to become a member of Australian unity was taken by Sati, she was clear, polite and professional. All my questions were answered, all info I needed was delivered in a timely and succinct manner.
No problem recommending!
Very helpful, call wS answered promptly.
8 February 2020
Unprompted review
The information clear to the point
The information clear to the point, set up was quick and no fuss.
7 February 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.