I would not rental a car here. First of all as my prediction I do not get my reserved car model which is Toyota RAV4 you put on your official web site during my reservation process. My friend had a... See more
Company replied
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I would not rental a car here. First of all as my prediction I do not get my reserved car model which is Toyota RAV4 you put on your official web site during my reservation process. My friend had a... See more
Company replied
Our advisor Alyssa was very adept at determining what experiences we wanted to have and turning them in to reality. Our trip was just at 3 weeks long and we stayed at 9 different lodgings. Each one wa... See more
Company replied
I have become very sceptical of internet advertising in its many forms, so anything that interests me gets throughly researched before I fully believe it. The rates I got through Authentik Canada for... See more
Company replied
Right from booking on line to returning the RV after an amazing two weeks, the staff were helpful courteous responsive and available. The RV was immaculate and all the prebooked items were loaded rea... See more
Company replied
Written by the company
Avec Authentik Canada, vous transformez votre voyage en une véritable aventure sur mesure. Spécialiste du road trips au Canada depuis 2002, Authentik simplifie chaque étape de votre planification pour que vous profitiez pleinement de l’expérience, sans stress ni perte de temps.
Grâce au planificateur intelligent de road trip, vous concevez facilement un itinéraire qui vous ressemble : destinations, hébergements, activités, vols et transport. Tout est pensé pour que votre voyage reflète vos envies, votre rythme et votre budget, avec la tranquillité d’esprit qu’apporte l’expertise d’un conseiller local.
Vous avez aussi accès à deux comparateurs de prix exclusifs :
Le comparateur de location de voiture,En un seul clic, vous trouvez le meilleur prix disponible au Canada, sans frais cachés, parmi toutes les grandes compagnies.
❄️ Et si vous rêvez d'un voyage d'hiver-car, Authentik Canada vous permet également de vivre des séjours uniques, incluant des activités comme la motoneige ou le traîneau à chiens.
Plus de 500 000 voyageurs ont déjà exploré le pays de cette façon, en toute autonomie mais avec l’assurance d’un accompagnement professionnel.
Written by the company

Le meilleur prix garanti… et 5 % de plus dans vos poches !

Si vous trouvez une offre strictement identique à la nôtre à un prix plus bas dans les 48 h suivant votre réservation, nous nous alignons sur ce tarif et vous accordons 5 % de rabais supplémentaires sur cette offre.
Authentik Canada est la première agence de voyage à destination à servir directement les voyageurs des quatre coins du monde. Contrairement aux agences traditionnelles ou aux sites de réservation, il n’y a aucun intermédiaire entre vous et l’organisateur local : moins de commissions, des tarifs plus justes.
7680 Rue Saint-Hubert, H2R 2N6, Montréal, Canada

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Alyssa was very close to all our ideas and made the trip with all our requirements.
She has been always willing to help and solving all our doubts.

Reply from Authentik Canada
Firstly, our shuttle was 45min late, we were about a dozen people waiting and no one advised us.
Then we have arrived at the rental offices in Abbotsford around 12pm and we've been told that we might be able to check-in after signing the contract in 15 to 30 minutes. We've waited for 2h without any further information, it would be great to inform us upfront that it would take a while.
The RV is great overall and provide good comfort. We were 2 people travelling and it was spacious but I doubt 5 adults can fit there without fighting after 48h, but that's totally personal. Nevertheless, the RV presented some points that are unacceptable (even more when considering the price) : the front left tire had a missing piece of rubber (obvious on the picture and even more when comparing it to the front right tire), the steering wheel was shaking above 80 km/h and the whole RV windows can be blacked out except in the bedroom (illogical isn't it ?). About the tire, the person at checkout just said "thanks for advising us, they must have missed it" but offered no compensation or anything whereas we've been driving almost 3000km with stress.
The western Canadian Rockies are absolutely breath taking, especially if you love hiking. Contact me for further information @paulo_thiex

Reply from Authentik Canada
I rented a car with Authentik Canada and it was all perfect! Such an smooth and easy process and once in Canada, all was already included and we didn't have any trouble getting the car. Also prices were much better than renting directly in the agencies.

Reply from Authentik Canada
Email discussions exchanged regarding what we wanted from an RV and agreed upon with Authentik personal many months before.
Not being familiar with makes and models of RVs myself (which was the reason to book through an agent) I was sent, and signed (assuming it was the same equipment as previously agreed) the paperwork for a smaller model that dose not have a generator.
Given our 3 week travel was all off grid (as was informed to the sales person) this changed the way we were able to use the RV dramatically.
There was some other misinformation given but nothing to this scale.
Next time I would try harder to find, and book directly with the supplier and not a 3rd party.
The place we picked up the RV were very helpful and tyred to accommodate us, but there was not much they could do when other options were booked out.

Reply from Authentik Canada
Clear communication, with costs and campervan exactly as promised. I’d happily use them again

Reply from Authentik Canada

Reply from Authentik Canada
A once in a lifetime holiday booked through Authentik. Alyssa Sayegh was our advisor and spent the time in an initial video call to alleviate my concerns and explained the travel options. It was easy booking and Alyssa was accommodating to our specific requirements. Post booking Alyssa was very responsive to email for any further questions or information. The Authentik road book and app was extremely useful in guiding us through the trip.
As this was a big adventure for my family and I we could have easily been upsold for additional add ons and trips but at no point was any pressure felt (unlike other companies).
We had an amazing smooth trip. We could focus just on being in the moment and the booking stress was taken away.
A side note for feedback. The vouchers which were in our roadbook for the trips we booked would have been good to have a feature in the App with them loaded as e-vouchers. Often they were just bar codes or booking numbers so could be easily listed. Maybe a future update..

Reply from Authentik Canada
Top rate service answered questions and very helpful. Emailed during our time away and received a quick reply to our issue and resolved it for us.

Reply from Authentik Canada
Overall the trip was amazing, because the destination is so gorgeous! Cant miss.
The company is very easy to reach and communicate, answered every question in a timely fashion and were very kind and helpful.
The only thing that wasn’t excellent is we’ve had a few miscommunications along the planning process that were resolved but ended up costing us a bit more than planned. The company did compensate a little from their end. I would also expect a bit more advice or warning regarding parts of the drive that we had no way of knowing since we are not from Canada.
Still overall I do recommend them.

Reply from Authentik Canada

Reply from Authentik Canada

Reply from Authentik Canada
Excellent and competitive service with top providers and super value!

Reply from Authentik Canada
Right from booking on line to returning the RV after an amazing two weeks, the staff were helpful courteous responsive and available. The RV was immaculate and all the prebooked items were loaded ready. The check in process well thought out and instruction videos clear and very helpful especially for first timers.

Reply from Authentik Canada
This company is efficient and in car hire that is unusual. Useful information provided and all worked as it should

Reply from Authentik Canada
I have become very sceptical of internet advertising in its many forms, so anything that interests me gets throughly researched before I fully believe it. The rates I got through Authentik Canada for a Halifax vacation were much better than Avis was offering so I wanted to see if it was legit. Well it IS! Everything went smoothly (don't forget to print your contract), and I haven't got a single complaint. Got a nice 300 as well!

Reply from Authentik Canada
really helpful operator; competitive pricing. great communication. felt in good hands. thank you.

Reply from Authentik Canada
Very helpful rep from Authentik but the process with the hire company was protracted and needed assertive negotiations to meet the deal/contract.

Reply from Authentik Canada

Reply from Authentik Canada
First class support. Helpful and informative when I needed to change car hire dates. Fast response to all queries.

Reply from Authentik Canada
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