They have a good lot of suppliers for each product, maybe too many. I'm sure many of the part for sale by different vendors is still made in the same factory. Prices are good, although transport is ve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Competitive prices make AutoDoc the only supplier of car parts. Spark plugs are still arriving badly packed out of their boxes and protective sleeves. This means I have to check the electrode gap ev... See more
Company replied
Easy to do orders and good choice of parts with reasonable prices. The only minus is that SOMETIMES orders takes couple of days to get ready for shipping company. SOMETIMES some parts could be pac... See more
Company replied
Initially I was told that the part is not available at autodoc so I ordered one as per my understanding. The return service had issues where autodoc gave me return form which wasn’t supported by Ire... See more
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Company details
About AUTODOC - Ireland
Written by the company
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Contact info
4.4
Excellent
1K reviews
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Arrived safely in time.
10 February 2026
Reply from AUTODOC - Ireland
Hello!
Thank you very much for your kind words🌟.
We will continue to delight you with high-quality service.
Best regards,
AUTODOC Team🚗💨
Nothing to complain about
3rd time ordered from autodoc and received the right parts every time. Very happy with the quality and packaging. Shipping takes while, but not too long to be honest. I will definitely order again.
10 February 2026
Reply from AUTODOC - Ireland
Hello!🌟
Thank you for your feedback.
Have a nice day!
Best regards,
AUTODOC Team🚙💨
Useless customer service
I ordered a towbar that partly fitted but the main side stabilisers were far too long and didn't fit. It is impossible to talk to anyone from the company to talk over the issue or get the problem resolved. Shame because the towbar seems well made.
12 February 2026
Unprompted review
Reply from AUTODOC - Ireland
Hello Mike Parkyn!
We’re sorry to hear about the difficulties with the towbar and understand your frustration.
Please note that the parts suggested on our website whether through the selector or by entering your vehicle’s registration number are recommendations. Vehicles can have many specific technical details beyond the model and body type, so the most reliable way to ensure compatibility is by checking with the Vehicle Identification Number (VIN) or the Original Equipment Number (OEN). Our customer support team is always available to help perform a full compatibility check, as product descriptions provide technical specifications but cannot guarantee a perfect fit for every vehicle.
To ensure your issue is properly addressed, our Quality Control Manager will be contacting you shortly to review your case and assist you further.
Best regards,
AUTODOC Team
Reply from AUTODOC - Ireland
Hello EndaL!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️
Smooth and Hassle-Free Experience with Autodoc
I’m very happy with my order from Autodoc. The whole process was smooth and straightforward from start to finish. The website was easy to use, ordering was simple, and I received clear updates about my delivery. The parts arrived well packaged and exactly as described. Everything fits perfectly and works as expected. Overall, a very positive experience and I would definitely order again.
9 February 2026
Reply from AUTODOC - Ireland
Hello Petras !
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5 stars!
Best regards, AUTODOC Team🧡
All good
All good
Only issue is package was partial open where packing tape had opened
Recommend not having Autodoc on tape as issues with thief of delivery going on here in Ireland.
Less marking on who it is from the better
11 February 2026
Reply from AUTODOC - Ireland
Hello Anthony!⭐
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team🚙
I got a broken item and can't use my…
I got a broken item and can't use my vehicle although i planned to go on holiday with it because my campervan was still not fixed.. due to this because couriers were careless with breaking the packaging.. i dont have time to go ship items. Ive found a much better company.
2 February 2026
Reply from AUTODOC - Ireland
Hello Darius!
We are sorry for the inconvenience caused by delivery of your order.
We've provided you with a return label so that you could easily return product for refund.
If there is anything else we can help you with please feel free to contact us at trust@autodoc.co.uk. We are at your disposal!
Best regards,
AUTODOC team
Satisfactory outcome to me problem
Bought a new accelerator pedal for my Mercedes vito , but even though they knew the exact model of my van , it didn’t fit , but I’m happy to confirm auto doc paid for return postage and reimbursed me the full amount, so with that , I will continue to buy from them , because their prices are very good , and they have a huge range of products for every type of vehicle
26 January 2026
Unprompted review
Reply from AUTODOC - Ireland
Hello Stiofan!
We're sorry to hear that the part you ordered did not fit your car. We strive to ensure that our customers receive only suitable products, and your feedback helps us improve our service. Let's figure out the situation and find a solution.
The thing is, the search on the site does not guarantee 100% compatibility with your car. The required part may be produced in different modifications — therefore, there is a possibility that the part you purchased will differ from the one installed in your car.
To avoid such situations in the future, you can entrust our experts to check the compatibility of the part with your car using the VIN number. If the part turns out to be incompatible, we will notify you in advance and offer a compatible product.
Please feel free to contact us at trust@autodoc.co.uk. We will help you to find the right part for your car.
Best regards,
AUTODOC team
Convenient, good prices, good quality parts on offer.
I have placed orders through Auto-doc since Sep 2025 to assist me in my DIY restoration project. The app is convenient. So far all parts fits perfectly and it is nice to have alternative brand options available to fit your budget when you at times don't mind paying for quality or to select a cheaper alternative brand if it is not a crucial important safety related part.
Only issue experienced at the time of this review, was due to couriers with my parcel being damaged in transit and was automatically returned to auto-doc without me being contacted that there is an issue. I couldn't chat to anyone at the couriers only chatbot loop no result.
The auto-doc help centre and chat bot was a bit frustrating and going into loop mode as well when it came to my technical order query as I didn't want to cancel my order, just have it reordered and no refund, use initial payment for the reorder.
It is not that easy finding a customer care email on the website or app.
Managed to find the trust@autodoc email online. Thereafter, email communication and response time by agent Xena was excellent and went the extra mile in keeping me informed about my refund and reorder. Even followed up after the reorder parcel was received. Very happy to recommend them. Haven't had to test the return process yet
22 January 2026
Unprompted review
Reply from AUTODOC - Ireland
Hello Gerhardt Irmscher!
Thank you for your kind feedback and for taking the time to share your experience with us. ✨We’re delighted to hear that you enjoyed working with us and that you’re satisfied with our service.
Wishing you safe and happy travels on the road!
Best regards,
AUTODOC Team🔧
Absolute joke of a site
Absolute joke of a site
Sent me the wrong part and was told to return the part to get a refund which would cost €54 postage which is more than the part cost
Wouldn't recommend them at all as the don't seem to have much of a clue and it's a sham site and company
Very angry with their terrible service and the returns policy is an absolute joke and scam
29 January 2026
Unprompted review
Reply from AUTODOC - Ireland
Hello Trevor Mc Donnell!
We're incredibly sorry about your disappointment with our service. We strongly suggest you always check OEN references in the description of the product. OEN verification gives you an almost 100% guarantee that you are ordering the exact part you need.
Please contact us at trust@autodoc.co.uk and provide your order details so we can check your case and find a solution.
Best regards,
AUTODOC Team
Terrific service
Terrific service 4 days from Poland to Galway county, Ireland.
Even with delivery charge part was over 100e cheaper. So generally a great service part fits perfectly
11 February 2026
Reply from AUTODOC - Ireland
Hello Micheal !
Thank you very much for your kind words🌟.
We will continue to delight you with high-quality service.
Best regards,
AUTODOC Team🚗💨
Reply from AUTODOC - Ireland
Hello Istratii Nicolae🕊️!
Thank you for your positive feedback!
Best regards,
AUTODOC Team🔧✨
I’m very disappointed with my experience with Autodoc IE.
Update 2 Days after:
I am updating my previous review.
After escalating the matter, a manager contacted me directly, reviewed the case carefully, and offered a full refund without requiring the return of the floor mats. I appreciate the professional handling of the situation at management level and the fair resolution provided.
While I still believe that clearer LHD/RHD compatibility information on the website would help prevent similar issues in the future, I am satisfied with how this case was ultimately resolved.
Thank you for addressing the matter properly.
I’m very disappointed with my experience with Autodoc IE.
I ordered car floor mats after entering my car details on the website, which indicated that the product would fit my vehicle. After delivery, I discovered that the mats are for left-hand drive cars, while cars in Ireland are right-hand drive. There was no information on the product page stating left- or right-hand drive compatibility.
When I contacted customer support, I was told:
The mats cannot be checked for compatibility
Return shipping is entirely at my own cost, even though the return cost is higher than the value of the mats
The only compensation offered was a €10 voucher, which does not solve the problem
I explained that selling accessories in Ireland without clearly stating left/right-hand drive compatibility is misleading, especially when the website confirms “fits your car” after entering vehicle details. Unfortunately, this feedback was not taken on board.
Customer service was polite, but the resolution was very poor and left me out of pocket for an issue that could easily be avoided with better product descriptions.
I would strongly recommend that Autodoc:
Clearly state left-hand or right-hand drive compatibility for accessories
Take more responsibility when website information leads to incorrect purchases
At this stage, I’m unlikely to order again.
10 February 2026
Unprompted review
Reply from AUTODOC - Ireland
Dear Dorin,
We are sorry to know that floor mats didn't serve you well.
We have thoroughly investigated the issue you raised and are pleased to confirm that it has been resolved.
If you have a minute, we would love to hear your feedback on how we handled it - your input helps us improve for you!
All the best,
AUTODOC team
Always good to buy from autodoc
Always good to buy from autodoc because parts are always right, good value and fast shipping
9 February 2026
Reply from AUTODOC - Ireland
Hello!😊
We are very pleased to receive positive feedback from our customers!
Good luck on any road.
Best regards,
AUTODOC Team🛠️
Very satisfied with the order from…
Very satisfied with the order from Autodoc. Delivery is fast, the goods arrived well and securely packed. All spare parts correspond to the description and are of excellent quality. Service at a high level, I definitely recommend!
9 February 2026
Reply from AUTODOC - Ireland
Hello Yatsykiv Andriy!
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5 stars!
Best regards,
AUTODOC Team
Reply from AUTODOC - Ireland
Hello Mr Kenneth Peat!
We’re sorry to hear about your experience and understand your frustration, especially as this is not the first time.
We would like to inform you that the parts suggested on our website whether through the selector or by entering your vehicle’s registration number—are recommendations. As vehicles often have many specific technical details beyond the model and body type, the most reliable way to ensure compatibility is by checking with the Vehicle Identification Number (VIN) or the Original Equipment Number (OEN). Our customer support team is always available to help perform a full compatibility check, as product descriptions contain technical specifications but cannot guarantee a perfect fit for every vehicle.
To ensure this is properly addressed, our Quality Control Manager will be contacting you shortly to review your case and assist you further.
Best regards,
AUTODOC Team
Wrong size radiator sent out even…
Wrong size radiator sent out even though car details where right waste of money car is still in garage untill new radiator is sourced
9 February 2026
Reply from AUTODOC - Ireland
Hello,
We are sorry to hear that the parts you ordered did not fit your car. We strive to ensure that our customers receive only suitable products, and your feedback helps us improve our service. Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
We can't see any claims from you. Please be informed that you can open return request in your account or on our website. Also, you can contact us in the live chat or at trust@autodoc.co.uk We sent you return instructions to your email address, please check it.
Best regards,
AUTODOC Team
Reply from AUTODOC - Ireland
Hey Terry!
We are very pleased to read sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
AUTODOC Team🚙
Great for all kinds of car parts
Always get my service parts from autodoc, recently had an issue with a part and they resolved it in a timely manner
3 February 2026
Reply from AUTODOC - Ireland
Hi Karl!
We are sorry to know that u faced such an issue.
We're glad to let you know that your issue has been resolved.
If you have a minute, we would love to hear your feedback on how we handled it - your input helps us improve for you!
All the best,
AUTODOC team
Awesome!
I received the product the same week, the purchase was transparent and everything was fast, I will definitely buy again.
3 February 2026
Reply from AUTODOC - Ireland
Hello Fabiano!
Thank you very much for your kind words🌟.
We will continue to delight you with high-quality service.
Best regards,
AUTODOC Team🚗💨
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