Auto Claim Specialists Reviews 

383
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for their professional and efficient service, especially when dealing with insurance claims. Many people highlight the staff's helpfulness and expertise in navigating complex insurance processes, often securing significantly better outcomes than initial offers. Reviewers appreciate the clear communication and the ease of the overall process, making stressful situations much more manageable. However, some customers mentioned needing to make extra calls and provide nudges to ensure their claims progressed.

What people talk about most

Claim

People report positive experiences with claim assistance, especially when dealing with total loss claims or... See more

Service

Reviewers highlight positive aspects of service, consistently praising their expertise in navigating the... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, honesty, and willingness to educate... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's knowledge, professionalism,... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers highly recommending contacting Auto Claims... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honesty from the very beginning. They took over from day one and handled EVERYTHING. Such a relief and much needed. I was so exhausted arguing with the insurance company about obvious common sense top... See more

Company replied

Rated 5 out of 5 stars

Auto Claim Specialists assisted with getting damages covered by our insurance carrier after a major weather event. They will work within the legal contract of your insurance policy so that your right... See more

Company replied

Rated 5 out of 5 stars

Auto Claim Specialists came through in a BIG WAY and got the full quoted repair amount for my Santa Fe!! I was extremely stressed after Progressive only offered to pay $2,460.24 for repairs that... See more

Company replied

Rated 5 out of 5 stars

The insurance companies use third party accident adjusters. These adjusters are lazy and rely on KBB or Edmonds to evaluate your vehicles worth. They do not use dealerships or online seller informatio... See more

Company replied


Company details

  1. Insurance agency
  2. Financial advisor

Written by the company

As licensed Public Insurance Adjusters, we are experienced in negotiating claims with insurance companies. We have teamed up with Vehicle Value Experts for access to the best vehicle valuing tool available. Together, with the best knowledge and the best negotiating skills, we can ensure a fair settlement of your auto claim.


Contact info

4.9

Excellent

TrustScore 5 out of 5

383 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(383)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you James for providing excellent service!

Thank you James for providing excellent service through this process. While a lengthy process, you kept us apprised along the way. We didn’t have to do anything except provide the initial paperwork and you took it from there. I don’t think I would have had the patience or follow thru to keep pushing with the insurance company. On my own, I likely would have thrown in the towel. Appreciate you and happy we were referred your way from our dealer auto body shop!

20 June 2020
Unprompted review
Auto Claim Specialists logo

Reply from Auto Claim Specialists

Thank You very much for taking time to issue us a review. We appreciate your business and trust you placed in us.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

I have been in the customer service…

I have been in the customer service business for over 30 yrs. I would put Chase & James at the top of the list as far as being prompt, professional and knowledgeable throughout the entire process. I am a results based kind of guy and these guys get it done. Performance counts. You can't go wrong with Auto Claim Specialists.

Rick Grimes

15 June 2020
Unprompted review
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Reply from Auto Claim Specialists

Thank You Mr. Grimes for taking time to issue us a review. We always try our best to help our clients. Most, if not all of our clients come to us mad and confused from dealing with the insurance carrier over their loss. It is important to us we always take the extra time to listen and explain the situation as it relates to the clients individual loss. If we can ever help you in the future, please call on us.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

Amazed

I would like to thank Auto claim for representing me in my Diminished claim and getting a fast and speedy result.

12 June 2020
Unprompted review
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Reply from Auto Claim Specialists

Thank You Ms. Phillips for taking time to issue us a review. I hope you never need us again. However, if the unfortunate arises, please call.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

Stop letting the insurance company cheat you!

Robert is a wonderful professional who will walk with you side by side in communicating with your insurance company to ensure you get the appropriate evaluation for your vehicle claim. Our insurance company grossly undervalued not 1 but 2 of our auto claims by $1900 and $3000+. Once we accepted Robert's services, he flawlessly handled any/all communication with the insurance company until the very end. There is literally no downside to their services. Highly recommended.

30 April 2020
Unprompted review
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Reply from Auto Claim Specialists

Thank You Ms. Farmer for taking time to issue us a review. We appreciate your business. It is always a good feeling for us when clients come back to us for help with their additional insurance claims. Thanks again for your business and the kind words.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

Excellent Service and Outcome

We were referred to Auto Claims Specialists by our luxury car dealer, after our 6-month old vehicle was rear-ended. From our first point of contact through receiving our check, we found every person we communicated with at Auto Claim Specialists to be responsive, open, honest and timely. From the beginning, they were upfront about the process, about how long the process might take, and what might or might not happen with our claim, while committing to seeking a positive outcome for us. The information gathering stage was clear and reasonable. You need any accident reports, all insurance paperwork and communication and all body repair shop invoices, as well as before and after photos and any commentary you want to add. Beyond that, the team at Auto Claims Specialists does all the work. They resolved our claim obtaining a fair settlement for our Inherent Damage claim. While the whole process takes some time, it did not drag on and the team kept us updated. If you are in a position where you are due this settlement, I highly recommend utilizing Auto Claim Specialists, contracting with them to utilize their expertise and experience to do the work for you and get you a good and reasonable outcome.

25 April 2020
Unprompted review
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Reply from Auto Claim Specialists

Thank You Mr. Goldstein for taking time to issue us a review. We appreciate your business. We take our clients loss seriously and vigorously pursue their claim. If we can ever help in the future please call on us.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

James James James!

James James James!

After my accident, I was worried that I wouldn’t receive anything for the loss of value on my car. However, that was not the case. I’m very grateful that this company did the most to go out and make sure that I got the best value for my case. Highly recommend this company to anyone who has experience an accident and is wanting money back in their pockets. Fantastic customer service and you will definitely not be disappointed.

16 April 2020
Unprompted review
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Reply from Auto Claim Specialists

Thank You Mr. Torres for taking time to issue us a review. We appreciate your business. We always standup for our clients rights. We hope you never need our services in the future. However, if the unfortunate arises, please call on us.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

This company made my diminished value…

This company made my diminished value claim painless. They handled everything professionally. Would recommend and would use again. Great communication.

25 March 2020
Unprompted review
Auto Claim Specialists logo

Reply from Auto Claim Specialists

Thank You for taking time to issue us a review. We appreciate your business. Please call on us if we can ever help you in the future.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

Robert to the rescue!

Imagine your parent’s totaling their new vehicle after 3 days of ownership. They are 85 and 81 years of age and are struggling to handle their own claim. The insurance provider tries to settle the claim for a thousand dollars less than they paid one week before. Robert to the rescue! He negotiated 8k more than the original settlement! My parents are overjoyed! The process was simple and efficient. Robert’s communication skills made all the difference. We all need to spread the word!

Thanks again!

Marty Heiden

7 March 2020
Unprompted review
Auto Claim Specialists logo

Reply from Auto Claim Specialists

Thank You Mr. Heiden for taking time to issue us a review. We are pleased we could help your parents with this sensitive issue. Most insured want to believe their insurance carrier will take care of them in their time of need. However, eight out of the ten clients who come to us to review their total loss settlement and subsequently retain us. We are able to increase their settlement on average 28%.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

They were excellent to work with and…

They were excellent to work with and very helpful. I would highly recommend them, and will be using them again if the situation arises in the future.

7 March 2020
Unprompted review
Auto Claim Specialists logo

Reply from Auto Claim Specialists

Thank You Mr. Johnson for taking the time to issue us a review of our service. We appreciate your business.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

All the people were friendly and very…

All the people were friendly and very professional

25 February 2020
Unprompted review
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Reply from Auto Claim Specialists

Thank You Mr. Tarnopol for taking time to issue us a review. We appreciate your business and support.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

These guys are top notch at getting…

These guys are top notch at getting your claim handled as it should. Never trust the carrier to treat you right.

24 February 2020
Unprompted review
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Reply from Auto Claim Specialists

Thank You Mr. Sproles for taking time to issue us a review. We appreciate your business and support.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

Auto Claims Specialists helped with diminished value claim

Auto Claims Specialists helped with a diminished value claim on a Porsche Cayenne with over $20,000 in repair costs. The process took a while, but they were very persistent with the insurance company, resulting in a diminished value settlement that was fair to both parties. They are highly professional, and I highly recommend them.

24 February 2020
Unprompted review
Auto Claim Specialists logo

Reply from Auto Claim Specialists

Thank You so much for taking time to issue us a review. We truly appreciate your business. I hope you never need us again. However, if the unfortunate arises, please call on us.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

I was highly satisfied!

I was highly satisfied!! They help me throughout my entire process and sent informative information when they received it to keep me in the loop. Thank you all so much this process was a lot smoother with the help from you all.

22 February 2020
Unprompted review
Auto Claim Specialists logo

Reply from Auto Claim Specialists

Thank You Ms. Leadon for taking time to issue us a review. We enjoyed working with you to resolve the sensitive situation on the under-indemnification of your Farmers Total Loss claim. I am Thankful for you that you purchased your GAP coverage thru ForeSight Services Group and they referred you to us to assist with you being made whole for your loss. I have always known ForeSight to be proactive with helping their clients with sensitive situations such as yours. I hope you never need us in the future. However, if the unfortunate arises, please call on us.

Sincerely,

Robert L. McDorman

Rated 4 out of 5 stars

Diminished Value Automobile

The Auto Claim Specialists staff was polite, courteous, professional and competent, Though the process was long I was kept informed during this time.

21 February 2020
Unprompted review
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Reply from Auto Claim Specialists

Thank You General Powell for taking time to issue us a review. We are pleased with the outcome of your claim. I hope you never need us in the future. However, if the unfortunate arises, please call on us.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

Professional staff

The staff at auto claim specialist were very professional and informative. They explained how the process works and what to expect. Staff also kept me update throughout the process. I would definitely recommend their services to friends and family.

15 February 2020
Unprompted review
Auto Claim Specialists logo

Reply from Auto Claim Specialists

Thank You very much for taking the time to issue us a review. We really appreciate your business.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

Could not have had a better experience

Could not have had a better experience! Everyone was extremely friendly, professional, and knowledgeable, which gave me 100% confidence that they'd be getting me the best deal possible. Even after an offer came, they were patient without pressure to accept. Using them for your auto claim needs is a no brainer. I would do a commercial for these guys if I could.

12 February 2020
Unprompted review
Auto Claim Specialists logo

Reply from Auto Claim Specialists

Thank You for taking time to issue us a review. We enjoyed working with you to resolve your sensitive situation.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

Secret weapon

I won't hesitate to recommend Robert's services again to my friends and family. I thought that I might get a modest settlement increase and I had the time to spare to work through the process. Not only did Robert stay on top of everything, answer all my questions, and walk me through step by step, but he got me thousands of dollars! I still can't believe it. Insurance companies have the upper hand, get someone to be on your side as well. Hire him!

11 February 2020
Unprompted review
Auto Claim Specialists logo

Reply from Auto Claim Specialists

Thank You Ms. Bivens for taking time to issue us a review. We enjoyed working with you. I hope you never need us in the future. However, if the unfortunate arises, please call on us.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

It was very easy to work with Auto…

It was very easy to work with Auto Claim Specialist. My claim specialist kept us informed along the way and always sought our input on the decisions that were made. We highly recommend Auto Claim Specialist.

6 February 2020
Unprompted review
Auto Claim Specialists logo

Reply from Auto Claim Specialists

Thank You for taking the time to issue us a review. We enjoyed working with you to resolve this sensitive issue. If we can ever help in the future, please call on us.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

Protect yourself and your financial interests!

I am a Public Adjuster myself who handles Real Property claims only. Naturally, when I heard about Robert being a PA, as well, handling auto, I did not hesitate to employ his services. I was not disappointed, he increased my offer nearly $6,000.00 over the insurance company's original offer... Folks, take it from me. You simply don't know what you don't know. I have learned this myself after years of being a PA. You MUST have someone who knows the industry and knows claims handling protecting your interests. Insurance companies regularly hire experienced professionals to watch their back. You have the same right, no matter what the insurance company may tell you. If I hadn't hired Robert I would have lost 6K. Make sure you're protected!

5 February 2020
Unprompted review
Auto Claim Specialists logo

Reply from Auto Claim Specialists

Thank You Mr. Norwood for taking time to issue us a review. It is always good to be graded by another colleague in the industry. It was a true pleasure working with you thru this process. Please call on me in the future with any of your clients whom have a motor vehicle claim issue. I promise you, we will be referring our clients with real property claims issues to you for help.

Sincerely,

Robert L. McDorman

Rated 5 out of 5 stars

YES IT IS TRUE THEY ARE REALLY THE BEST

YES IT IS TRUE THEY ARE REALLY THE BEST
James Byerly has been super nice and make all the process super easy and stess free. He is very efficient and professional, he told me that we will come up with a positive conclusion and it did happen.
Thanks for the good job done all along the process.
Eric

23 January 2020
Unprompted review
Auto Claim Specialists logo

Reply from Auto Claim Specialists

Dear Mr. Suszylo,

Thank You for taking time to issue us a review. We enjoyed working with you to resolve your insurance claim. We hope you never need us in the future. However, if the unfortunate arises, please call on us.

Sincerely,

Robert L. McDorman

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