Fine until need for returns. Audodoc could easily have provided a streamlined and favorably priced return solution through local carrier cooperation as many multinational net shops do. But, you have... See more
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See what reviewers are saying
Overall, I'm satisfied. They attend to customers immediately. Problems are resolved quickly. Sometimes the wrong products are sent, but if it's their fault, they immediately send you the correct part.... See more
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Overall, I am satisfied with my purchases from AutoDoc. I have made several purchases for various cars over the years. Recently, the quality of the packaging for shipping products has deteriora... See more
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I had ordered the right breakpads for my car, but those which I received were not made for VW/Audi at all. After complaining i got my money transferred back into my creditcard! That is what I realy... See more
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Company details
About AUTODOC - Norway
Written by the company
AUTODOC er Europas ledende bildelbutikk på nettet. Vi er like glade i biler som du er, og hjelper deg med å spare penger på bilreparasjoner.
AUTODOC-APP
AUTODOC-NETTSTED
AUTODOC CLUB
YouTube
Dette er vi kjent for:
– Kundefokus. De erfarne medarbeiderne på kundeserviceteamet vårt er alltid klare til å hjelpe deg på 23 forskjellige språk.
– Markedsutvikling og -utstrekning. I de 12 årene vi har vært på markedet har vi fått 13 millioner fornøyde kunder i 27 europeiske land. Vi sender mer enn 35 000 bestillinger om dagen.
– Produktutvalget vårt. Vi har mer enn 4 millioner produkter til over 166 bilmerker fra verdenskjente produsenter.
– Gode priser og tilbud. AUTODOC er et nettsted med rimelige priser og en rekke spesialtilbud og salg.
– Tjenester på ulike plattformer. Kunder kan søke raskt og enkelt etter bildeler både på nettstedet og i appen. Sjekk selv hvor rimelig og praktisk det kan være å kjøpe bildeler.
– Ekspertise innen bilreparasjon. Du finner mer enn 3000 veiledninger om utskifting av bildeler på YouTube-kanalene våre. Disse veiledningene kan hjelpe deg med å utføre enkle reparasjoner selv og å bruke mindre penger på reparasjon på bilverksteder.
Ta kontakt med oss
Ofte stilte spørsmål
Contact info
4.4
Excellent
5k reviews
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Sent parts with manufacturer mistake
While sometimes they sent good parts , customer service sucks, used them once before and it was not a pleasant experience having to go back and forth to corect an order. This time they sent me a product which has a manufacturer mistake for the leftside and the corect fittings for the right one, everything else on the cable is correct except for the end stoppers which makes it impossible to fit. Even after of days of sending pictures and going back and forth with emails they are not able to check towards another manufacturer to see the mistake and they are just suggesting I should buy from another brand , nothing else no refund etc. Will never use again and do not recommend.
10 August 2024
Unprompted review
Reply from AUTODOC - Norway
Hello Florin!
We are sorry you faced inconveniences.
Please let us know your order number at help@autodoc.de so we can identify you and find your order in our system and check everything.
Best regards,
AUTODOC team
Did get a pleasent reply on my former…
Did get a pleasent reply on my former review and got to sat it is a good customer service :)
21 August 2024
Unprompted review
Reply from AUTODOC - Norway
Hello,
thank you for your kind words.
Best regards,
AUTODOC Team
Great customer service
Great customer service, very understanding and solution oriented.
19 August 2024
Unprompted review
Reply from AUTODOC - Norway
Hello. Thank you for your review and for choosing us! Best regards, AUTODOC Team
Reply from AUTODOC - Norway
Hello Jørgensen!
Our website has a disclaimer and warning about how the selector works and how you need to choose the spare parts.
We recommend that you check the OEN references before placing an order. You can find them in the product description. Such a check gives you almost 100% guarantee that you are ordering the exact part you need.
If you encounter problems, please send us your car's details (make, model, year of manufacture, VIN/Chassis number) and a list of required spare parts at trust@autodoc.co.no. We will select the best compatible parts for your car.
Our Quality Control Manager will contact you as soon as possible to specify the issue that occurred and help you.
Best regards,
AUTODOC Team
Reply from AUTODOC - Norway
Hi, Lasse! Thank you so much for your review! We will try to continue to provide you with the best experience in the future. Best regards, AUTODOC Team
Hello!
Hello!
It's little disappointing that the parcel did not reach me. But refund and further support by your employee is very good!
Thank you!
24 July 2024
Unprompted review
Reply from AUTODOC - Norway
Hello!
Thank you very much for your feedback. We will convey your gratitude to the employee.
Our specialists are always ready to provide professional advice.
Please, feel free to contact us again.
Best regards,
AUTODOC team
Quick replies and simple to deal with
Quick replies and simple to deal with. Can’t fault the service when a product arrives damaged.
7 August 2024
Unprompted review
Reply from AUTODOC - Norway
Hello,
thank you for your feedback!
Best regards,
AUTODOC Team
The parts were not the correct ones for…
The parts were not the correct ones for my car even though Autodoc listed them for my registration number. They want me to pay for shipping back to Autodoc and then pay shipping again for the correct part to be sent.
There are better businesses out there. I will be avoiding Autodoc / Autodeler in future.
PS, not sure what the quality manager they mention on other posts is doing as there are many, many people reporting exactly the same issue and poor customer service. It is not improving.
26 July 2024
Unprompted review
Reply from AUTODOC - Norway
Hello Simon!
We recommend that you check the OEN references before placing an order. You can find them in the product description.
Such a check gives you almost 100% guarantee that you are ordering the exact part you need.
If you encounter problems, please send us your car's details (make, model, year of manufacture, VIN/Chassis number) and a list of required spare parts at trust@autodoc.eu.
We will select the best compatible parts for your car.
Best regards,
AUTODOC Team.
Reply from AUTODOC - Norway
Hello Vadym!
Thank you for your positive feedback!
Best regards,
AUTODOC Team
Wrong parts
Ordered some parts for my car based off the recommendations from the app.
Unfortunately the parts did not fit.
When sending these back, i had to pay for freight both ways, that ended up being more expensive than just keeping the wrong parts (approx 100$)
Customer service was not able to do anything other than giving me a coupon code with free fright for my next order.
I do not recommend Autodock to anyone
22 July 2024
Unprompted review
Reply from AUTODOC - Norway
Hello!
We are sorry you faced inconveniences.
Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
Please let us know your order number at help@autodoc.de so we can identify you and find your order in our system and check everything.
Best regards,
AUTODOC team
Great help from Joanna Witoń
Joanna Witoń was very helpful in resolving the issue with a bad product. I was refunded immediately after returning the product. Thank you very much. Great support.
11 July 2024
Unprompted review
Reply from AUTODOC - Norway
Good afternoon, Mykhailo !
We are very glad that your cooperation with us has brought positive emotions.
Our specialists are always ready to provide professional advice.
Please, feel free to contact us again.
Best regards,
AUTODOC team
Reply from AUTODOC - Norway
Hello!
We want to thank you for your time and positive feedback!
Best regards,
AUTODOC Team
Feedback
Very good customer service that Apply back to you fast and help you whatever problem or if you just have questions for them.
1 July 2024
Unprompted review
Reply from AUTODOC - Norway
Hello,
thank you for your positive feedback!
Best regards,
AUTODOC Team
Super service and support when I got…
Super service and support when I got parts that did not fit.
5 June 2024
Unprompted review
Reply from AUTODOC - Norway
Hello,
thank you for your feedback!
Best regards,
AUTODOC Team
Bra rask levering
4 June 2024
Reply from AUTODOC - Norway
Hello!
Thank you very much for your time and appreciation.
Best regards,
AUTODOC Team
Great price and quick delivery
Great price and quick delivery.
As a feedback the minimum delivery charges can be reduced from current price for smaller packages.
4 June 2024
Reply from AUTODOC - Norway
Hello!
Thank you for taking time to leave a review of our company.
Have a nice day!
Best regards,
AUTODOC Team
Made me happy
Did a mistake - solved it in the best way. Better support than you would expect from a company of this size. Customer care > customer service. Thank you Joanna Witoń in quality department.
4 June 2024
Unprompted review
Reply from AUTODOC - Norway
Good afternoon! Thank you very much for your rating! We are constantly working to improve our service and your opinion is very important to us. Best regards, AUTODOC Team
Dårlig retur opplegg
There was an issue with return but this was solved in a proff manner afterwards .
30 May 2024
Unprompted review
Reply from AUTODOC - Norway
Hello, We are sorry to hear you faced any inconvenience. Our quality control manager will look into the issue that occurred and get back to you in the shortest term. Best Regards, AUTODOC Team
Reply from AUTODOC - Norway
Hello! Thank you for your rating! With every feedback we get better. Best regards, AUTODOC Team
Disappointing Experience with AUTODOC…
Disappointing Experience with AUTODOC SE
I recently had an incredibly frustrating experience with AUTODOC SE. After attempting to return two items that didn't fit my car, I was met with confusion and unresponsiveness from their customer service team. Despite multiple emails requesting a return label, I never received one, leaving me no choice but to search for their address and send the items back blindly.
It's incredibly disheartening to see a company I've been loyal to for so long fail to provide basic customer service when it matters most. This ordeal has left me feeling undervalued as a customer, and I've decided that this will be my last purchase from AUTODOC SE. Save yourself the headache and shop elsewhere.
26 March 2024
Unprompted review
Reply from AUTODOC - Norway
Hello, We are sorry to hear you faced any inconvenience. Our quality control manager will look into the issue that occurred and get back to you in the shortest term. Best Regards, AUTODOC Team
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