Anna is very hardworking, kind, and professional. She does her job exceptionally well and provided excellent customer service. I truly appreciate her help and would highly recommend her. Thank you, An... See more
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See what reviewers are saying
ZeComplete incompetence. Autodoc hides behind their ai to avoid solving their mistakes. Ordered a set of 16 valve seals but only got 15 which makes it worthless. TheAI gives cryptic messages and aft... See more
Company replied
Fast and Responsible. I like to have business with them and will do more in the future. While the price is on par with others, their customer service is one of best in the industry.
Company replied
We have been purchasing from Autodoc for a long time, and we have never had any problems with them. Even when we bought an incompatible part because it was mistakenly listed on their website f... See more
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Company details
About AUTODOC - Sweden
Written by the company
AUTODOC er Europas førende onlineforhandler af autodele. Vi deler din passion for biler og hjælper dig med at spare penge på bilreparationer.
AUTODOC APP
AUTODOC SITE
AUTODOC CLUB
YouTube
Hvad vi er kendt for:
- Kundefokus. Vores supportteam består af kvalificeret personale som totalt taler 23 sprog og altid er klar til at hjælpe på alle måder de kan.
- Markedsstørrelse og rækkevidde. I de 12 år vi har været på markedet har vi fået 13 millioner tilfredse kunder i 27 europæisk lande. Vi sender over 35.000 bestillinger om dagen.
- Vores produktsortiment. Vi tilbyder over 4 millioner produkter til mere end 166 bilmærker fra verdenskendte producenter.
- Overkommeligt og omkostningseffektivt. AUTODOC er en onlineplatform med rimelige priser og en række specialtilbud og udsalg.
- Tjenester på flere platforme. Kunderne kan nemt og hurtigt søge efter autodele både på hjemmesiden og på appen. Se selv hvor omkostningseffektiv og nem købsprocessen for autodele kan være.
- Ekspertise indenfor bilreparation. Du kan finde mere end 3.000 vejledningsvideoer for udskiftning af autodele på vores YouTube kanaler. Disse vejledninger kan hjælpe dig med selv at udføre enkle reparationer og spare penge på reparationer på værksteder.
Kontakta oss
Frågor och svar
Contact info
4.4
Excellent
19k reviews
Asks customers to review
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Pop up after pop up after pop up...
Pop up after pop up after pop up.... Ridiculous
10 May 2026
Unprompted review
Reply from AUTODOC - Sweden
Hi Göran!
We are sorry for inconvenience.
Please note that you can set pop up notifications in your browser settings.
Please share your thoughts about our products and service. If you've enjoyed them, leaving a positive review would not only make our day but also help others discover the great experience we strive to provide.
If you have questions feel free to contact us at trust@autodoc.se.
Best regards,
AUTODOC team
Reply from AUTODOC - Sweden
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
AUTODOC Team
Great product and saved me money…
Great product and saved me money replacing the air filter, rather than my expensive local service center.
The postage was a little expensive but worth it in the end.
4 May 2026
Reply from AUTODOC - Sweden
Hello!
Thank you for your kind words and appreciation of the quality of our work🧡.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards, AUTODOC Team🔧🧰
Reply from AUTODOC - Sweden
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
Reply from AUTODOC - Sweden
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards, AUTODOC Team
Worst buing experience ever
Worst buing experience ever, sent me a damaged product and didn't reinburse me for the workshop costs.
Customer service acting / or are / AI bots without any service.
Stay away.
18 October 2025
Unprompted review
Reply from AUTODOC - Sweden
Dear Adam, We apologize for the inconvenience caused. Your case has been referred to the quality control department and will be considered as soon as possible. If you have any question, feel free to contact us on trust@ autodoc.eu. Best regards, Your AUTODOC Team.
The system was unable to read the sent…
The system was unable to read the sent return code despite multiple attempts. Please send a code that the system can read in the PostNord system.
I contacted support via several emails but received no response.
21 April 2026
Reply from AUTODOC - Sweden
Dear Alhasan Ahmad!
Thank you for your feedback and for sharing your experience with us!
We have carefully reviewed your inquiry and are pleased to inform you that it has been successfully resolved.
If you have a moment, we would greatly appreciate it if you could share your thoughts on your experience with us.
Your opinion is very important to us and helps us improve!
Best regards,
AUTODOC Team
Totally useless as it did not fit my…
Totally useless as it did not fit my car. Did supply all info and registration number.
Will never use again.
Anders
20 April 2026
Reply from AUTODOC - Sweden
Hello Anders!
We are sorry that you have such an opinion about our service.
Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
We can’t see any claims form you concerning this issue.
Please note that you can open return request in your account, we sent you instructions.
If you have any questions please contact us at trust@autodoc.se
Best regards,
AUTODOC Team
I recently purchased 4 continental…
I recently purchased 4 continental allseasons2 tyres by Autodoc sent out by Delticom AG Rd and the handling of this matter has been unacceptable.
I received an incomplete delivery — only three tyres instead of four — which has rendered my car unusable. As a direct consequence of your error, I am incurring ongoing financial losses due to necessary alternative transport.
I was contacted on Thursday by your representative, assured me she would investigate the issue and call me back on Friday. This commitment was not honoured. Since then, there has been no follow-up, no update, and no resolution.
Your customer service is inadequate for resolving issues of this seriousness. After waiting up to 45 minutes, I am still unable to reach a human agent, as Autodoc has no respect for their customers and can't have humans agents longer. This is not acceptable when dealing with a fault that is entirely on your side and causing financial damage.
I now require immediate corrective action. Either:
The missing tyre is dispatched without delay with confirmed delivery, or
A full refund is issued immediately.
In addition, I expect compensation for the transport costs I have incurred as a direct result of your failure to deliver a complete order.
If this matter is not resolved without further delay, I will proceed with formal escalation. This includes filing a complaint with Konsumentverket and pursuing this case further to recover all financial losses associated with your error.
15 April 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Lee A,
Thank you for your feedback. We are so sorry for all the inconvenience caused, and your feedback helps us to improve. In your case, we can see that our Quality Control Manager was already in contact with you today, and a solution was agreed upon. We will continue to follow up during our regular communication channels, and we hope to restore your trust with us again.
With kind regards,
Team AUTODOC
Worst customer experience - cant recommend.
Ordered twice from Autodoc and can not recommend it to anyone.
Fair prices but their virtual as well as their physical customer service is unavailable, unserviceminded and worse than bad.
25 March 2026
Unprompted review
Reply from AUTODOC - Sweden
Hi Familjen A.P!
We are deeply sorry for any inconvenience caused.
We have thoroughly investigated the issue you raised and are pleased to confirm that it has been successfully resolved.
If you have a moment, please let us know how we did.
Your comments are very valuable to us!
Sincerely,
AUTODOC team
Reply from AUTODOC - Sweden
Hi Ali!
Your order was sent in one package. If you've enjoyed our products, leaving a positive review would not only make our day but also help others discover the great experience we strive to provide.
If you miss any parts, please inform us as soon as possible on trust@autodoc.se.
Best regards,
AUTODOC team
Don't Know The Difference Between a PCV Valve and a Gasket
This is the 2nd. time I've had problems with AutoDoc SE -Sweden, although the parts were ordered from AutoDoc UK and sent from AutoDoc Germany. I ordered a PCV Valve for my car and was sent a gasket! If these people are supposed to be experts in car parts, how come they don't know the difference between a PCV Valve and a gasket - turns out they don't even list my PCV Valve on their site, although they confirmed that they did and that it would fit my car! Their bots are just as useless and there is no telephone number! What a waste of time! I will not be using them again!
16 April 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Sheila Harris,
Thanks for leaving your feedback.
We are sorry that you are not satisfied with our series.
The part that you ordered is indeed the gasket.
We would like to see where we recommended you this part as a PCV valve
Please contact us at trust@autodoc.se
Also, be informed that we refunded you the full amount for the order on 16.04.2026
Best regards,
AUTODOC Team
Everything was good!
13 April 2026
Reply from AUTODOC - Sweden
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards, AUTODOC Team
I have ordered few parts and they was…
I have ordered few parts and they was used and 1 didn't work at all.
7 April 2026
Reply from AUTODOC - Sweden
Hello! We are very sorry that you received a product of inadequate quality. As we always strive to collaborate with the best suppliers. Our quality control manager will look into the issue that occurred and get back to you in the shortest term. Best Regards, AUTODOC Team
Reply from AUTODOC - Sweden
Hello Ali Ibrahim!
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5 stars!
Best regards,
AUTODOC Team
Wrong part sent
Wrong part sent. Instant refund when I contacted them. Did not have to send back the wrong part either.
Great customer service.
3 April 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Chris!
We are very pleased to read sincere reviews.
Thank you for choosing our company. We are glad that you were satisfied with everything.
Best regards,
AUTODOC Team🚙
A very professional team who helped me…
A very professional team who helped me sort out the paperwork. Everything was done quickly and to a high standard. 5-star service
13 March 2026
Unprompted review
Reply from AUTODOC - Sweden
Hello Serhii Korniienko!
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5 stars!
Best regards,
AUTODOC Team
Here my experiece about the delivery.
get my material ,befoure the data expected is awsome and all what i orden is was in box, no mistake,amazing and profetional. Iwill buy again .
31 March 2026
Reply from AUTODOC - Sweden
Hi Oleksiy!
Thank you for your kind words and appreciation of the quality of our work🧡.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards, AUTODOC Team🔧🧰
Reply from AUTODOC - Sweden
Hi Ulf B!
This positive review is a real joy for the whole team🧡. Thanks for noting our work!
We'll strive for even greater heights in service.
Come by more often!
Warmly, AUTODOC Team🚗💨
Reply from AUTODOC - Sweden
Hello Krokeide Per Einar Hvalbye!
Thank you for your kind feedback and for taking the time to share your experience with us. ✨We’re delighted to hear that you enjoyed working with us and that you’re satisfied with our service.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further.
Best regards,
AUTODOC Team
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