They presents bookings as confirmed car hire, but once you’ve paid, you’re told by email the reservation is actually “on‑request”. The supplier then couldn’t honour the booking, and provided no al... See more
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See what reviewers are saying
Have used AutoEurope before several times and has always been good with many useful choices. But it can be tricky to ensure you book the best deal for your own circumstances, so it is essential to be... See more
Company replied
After I made a mistake with my booking collection and need to reschedule the staff at autoeurope Australia where amazing . A lot more helpful than dealing direct with rental companies. The only ch... See more
Company replied
Have used Auto Europe many times for car rental in Australia and Ireland. I have never had any issues with my bookings, and the prices have always been better than anything else I could find online. D... See more
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Company details
About Auto Europe Australia
Written by the company
Auto Europe has been a leader in worldwide car rental services for over 60 years. Get the best rates for car hire in 190 countries and 28,000 locations.
Our products
Contact info
P.O. Box 1321, 2059, North Sydney, Australia
- 1300 656 601
- reviews@autoeurope.com.au
- autoeurope.com.au
4.1
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Auto Europe Australia
Thank you for your kind words. We appreciate your feedback and are glad you found our service easy to use and our rates competitive.
Great service ….
Great service ….
So far.
Web site and transaction were easy to do and to navigate.
I’d use them again. Hopefully everything else goes as easy as the bookings went.
23 October 2024
Reply from Auto Europe Australia
Thank you for your kind words and positive review. We appreciate you taking the time to share your experience. We're glad you found our website and booking process easy to use. We hope your upcoming experience is just as smooth.
Reply from Auto Europe Australia
Hi Laz,
Thank you for your feedback and review!
We hope to see you again soon.
Ashleigh
Could be easier to book.
9 October 2024
Reply from Auto Europe Australia
We appreciate your feedback and understand you want a more streamlined booking process. If you can provide what could have made the process easier, this will assist us greatly. We are always looking for ways to improve our services and will consider your suggestions.
Many thanks,
Ashleigh
Debited further funds on return of car
When I returned the car to Hertz, I returned it it in impeccable condition, having had it professionally cleaned and vacuumed. They were happy with it. I should have had my bond returned to my bank account. Instead , I was further debited a sum of $290.38 from my Mastercard! I’m not at all happy with this and will be following this up with the commonwealth bank.
I did everything expected and the hertz professional seemed happy with the condition of the car.
It should have been a refund of the bond I initially paid , not a further debit!
6 October 2024
Unprompted review
Reply from Auto Europe Australia
Hi Susan,
I understand your frustration with the unexpected debit to your Mastercard. We value your business and appreciate your feedback. We are sorry to hear about your experience and will investigate further. One of our customer service team members will contact you directly to discuss this further.
Kind regards,
Ashleigh
Great product, too bad about the deception
This review is directed at Europe Car rather than Auto Europe.
Pick up, car performance, general information and drop off information at a different destination all excellent. However, I believe I was deceived at Glasgow airport pick up. I believed I was paying a fee for a drop off at another location and a deposit, whereas I have been stitched up up with a whole set of unexpected charges to which I gave no conscious consent. Sure, amongst the (it seemed like) a dozen or so signatures I gave was one for optional products. After an international flight I was tired and not sufficiently distrustful of your airport sales person who I imagine gets a big commission for bundling unordered services. I have an excellent travel insurance product which makes the $1600 additional fees ( and doubling the rental car cost) superfluous.
I feel embarresed at how easily tricked I was, however this will act as an enduring motivation to ensure I tell this story over and over on all of my social media platforms. In addition, I will file complaints with UK and international consumer protection and fair trading authorities.
Of course, I would appreciate your response first, but in keeping with the maxim once bitten twice shy, I have kept a copy of this review in case this version is accidentally deleted.
If I have misjudged your corporate ethics, I am sorry and will readily withdraw my complaint. Want to communicate? See Res.No 1174827592, Rental Agreement 156964549.
7 October 2024
Unprompted review
Reply from Auto Europe Australia
Hi Allan,
We understand your frustration with the unexpected charges at the Glasgow airport pick-up. We strive to provide transparent and straightforward pricing information to all our customers. We are committed to reviewing our processes to ensure all charges are clearly explained and understood.
We appreciate you bringing this to our attention and will investigate your situation further.
One of our team members will be in touch very shortly.
I appreciate your patience and understanding.
Kind regards,
Ashleigh
Fantastic company to deal with
Fantastic company to deal with. I had an issue in Miami with a flat tyre within the first hour of the rental and autoeurope and Hertz sorted me out and gave me an upgrade. Very happy.
29 June 2024
Reply from Auto Europe Australia
Hi Jonathan,
We are delighted to hear about your positive experience. It's wonderful to know that you received prompt and helpful assistance when you encountered a flat tyre.
We appreciate your kind words about our company and our partner, Hertz.
We hope to see you again soon.
Safe travels,
Ashleigh
Thank you very much
26 September 2024
Reply from Auto Europe Australia
Hi Evan,
We appreciate your kind words and are glad you had a positive experience.
Hope to see you again soon.
Ashleigh
AutoEurope A1
Easy to follow site
Lowest prices
Great extra insurance cover
Free additional driver.
25 September 2024
Unprompted review
Reply from Auto Europe Australia
Hi Geoff,
Thank you for your kind words! We're thrilled to hear you found our site easy to use and that you were happy with our prices and insurance options. We appreciate your business and hope to see you again soon.
Ashleigh
Did not receive a timely email…
Did not receive a timely email confirmation regarding my reservation. I had to rebook with a different company.
9 September 2024
Unprompted review
Reply from Auto Europe Australia
Hi Dan,
Thank you for your review and feedback.
We understand your frustration with the lack of timely email confirmation for your reservation. I have passed your feedback along to our operations department and we will look into this delay.
Kind regards,
Ashleigh
We waited for over an hour to get to…
We waited for over an hour to get to the counter and then another 30 minutes to pick up the car. It was very stressful. I would never book with Thrifty again!
17 August 2024
Unprompted review
Reply from Auto Europe Australia
Hi Warren,
We understand your frustration with the long wait times.
I will pass along your information to our customer service team, who will look into this.
It's disappointing to hear that your experience fell short of expectations.
To confirm, this was at collection & your booking process from Auto Europe was okay? Please contact us directly for anything else.
Kind regards,
Ashleigh
Fast booking.
6 September 2024
Reply from Auto Europe Australia
Thank you for your review! We're pleased to know the booking was easy and quick for you.
Ashleigh
Online car rental.
Used Skyscanner initially to locate Auro Europe's deal. the whole process took a matter of minutes with what seems a very acceptable outcome. Thank you.
5 September 2024
Reply from Auto Europe Australia
Hi David,
We appreciate you taking the time to share your positive experience. We're glad you found our service helpful in locating your flight deal. We strive to make the travel planning process as seamless and efficient as possible.
Safe travels,
Ashleigh
Whilst booking the car the rental went…
Whilst booking the car the rental went up $20 and I was under the impression I received a 5% discount if I'm a regular buyer?
5 September 2024
Reply from Auto Europe Australia
Hi Sharyn,
Our team has been in touch, and I hope this has brought about a resolution for you.
If you require further assistance, please reach out to our team.
Thank you,
Ashleigh
Very easy and less stress with booking
3 September 2024
Reply from Auto Europe Australia
Hi Hugh,
Thank you for your review and feedback. We're happy to hear you found the booking process easy and stress-free.
We appreciate your feedback and will continue to strive for a smooth and enjoyable experience for all our customers.
Kindest regards & safe travels,
Ashleigh
Conversation with your rep who answered…
Conversation with your rep who answered on the first ring.
3 September 2024
Reply from Auto Europe Australia
Hi Kevin,
Thank you for your review! We appreciate you taking the time to share your experience. We're glad to hear you found our representative helpful and responsive. We strive to provide excellent customer service and will continue to work towards that goal.
Safe travels & hope to see you again.
Ashleigh
Reply from Auto Europe Australia
Hi Glenn,
Thank you for your review and feedback. We appreciate your kind words and are glad to hear you had a positive experience.
Safe travels!
Ashleigh
Reply from Auto Europe Australia
Hi Andrew,
We appreciate your kind words. We're glad you find our product easy to use and efficient.
Safe travels!
Ashleigh
Reply from Auto Europe Australia
Hi Doug,
Thank you for your positive review and feedback. It's great to hear that our website was simple and we provided a great price!
Safe travels & we hope to see you again soon!
Ashleigh
Amazing service when help needed After I made a mistake with my booking…
After I made a mistake with my booking collection and need to reschedule the staff at autoeurope Australia where amazing . A lot more helpful than dealing direct with rental companies. The only challenge is the time difference so I had to sit up late to talk to them. But the services was fantastic and I cannot thank them enough.
25 August 2024
Unprompted review
Reply from Auto Europe Australia
Dear Scott,
Thank you so much for your kind words! We're thrilled to hear that our team at Auto Europe Australia was able to assist you with your booking. We always strive to provide the best possible service to our customers, and it's great to know that we were able to help you through the rescheduling process.
We understand that the time difference can sometimes be a challenge, and we appreciate your patience in staying up late to connect with us. Our top priority is your satisfaction, and we're glad our team could make a difference in your experience.
If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you again for choosing Auto Europe Australia, and we hope to assist you with your travel plans again soon!
Warm regards,
Ashleigh
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