Auto Finance Online Reviews 

8,292
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,800 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are exceptionally helpful, professional, and always ready to answer any questions clearly without using complicated industry jargon. Reviewers emphasize that dedicated advisers guide them thoroughly through every single stage from the very beginning until all final steps are completed successfully. People also deeply appreciate the remarkably swift response times, noting that loan applications and general queries are handled promptly and efficiently. Consumers consistently point out that the entire procedure remains entirely transparent, exceptionally smooth, and completely stress-free from the initial application right up to the final payout.

What people talk about most

Staff

Customers expressed immense satisfaction with the staff, frequently highlighting that advisors were... See more

Service

Customers consistently note positive experiences with service, highlighting a remarkably fast, smooth, and... See more

Customer service

Consumers find customer service to be exceptionally helpful, consistently praising advisors for quick... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, fast, and stress-free... See more

Response time

Users describe strong satisfaction with the response time, highlighting speedy results, quick finance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application process very easy and professional. Decision quick with no backwards and forwards we need this and that and now we need this. Staff very professional and straight, no jargon, everything ex... See more

Rated 5 out of 5 stars

I dealt with Jay who from the first contact gave me confidence. He was knowledgable about the process and proactive in explaining things and he responded to any queries quickly . The product w... See more

Rated 5 out of 5 stars

Really helpful, friendly service from Dean, who answered all our questions quickly and professionally. We were kept informed every step of the way and would definitely use this company again. We a... See more

Rated 5 out of 5 stars

Great service, fast, efficient and freindly, Nick asked a few questions, explained the procedure and within a couple of hours we had finance agreed for our new caravan in place and ready to go.. great... See more


Company details

  1. Non-bank financial service

Written by the company

Auto Finance Online has a team with a wealth of experience in both the finance and leisure industry. We are dedicated to changing the way finance is provided for the purchase of your Motorhome, Caravan, or Horsebox


Contact info

5.0

Excellent

TrustScore 5 out of 5

8k reviews

5-star
4-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(8,292)

1,737 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service, really helpful and honest!

I dealt with Steve and Jamie who were both extremely helpful through the process. Kept me upto date with every step. Both were more than happy to answer any questions or queries I had throughout and gave me great advice. All round easy and brilliant service from Auto Finance, would definitely recommend! Thank you.

29 September 2026
Rated 5 out of 5 stars

Excellent !

From applying to receiving the load the process was so smooth, all steps I was kept up to date and was every step explained, an excellent service and would highly recommend.

28 September 2026
Rated 5 out of 5 stars

Dean

Dean, absolutely fantastic at his job. Very helpful throughout the whole process. I would recommend Dean for anyone wishing help in their adventures.

28 September 2026
Rated 5 out of 5 stars

Tom made everything very simple for me

Tom made everything very simple for me. Told him the van I wanted and he managed to find one and sort all the finance, took all the hassle away all I had to do was answer a few simple questions and go collect a lovely new to me caravan

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

- Quick, hassle free, supportive experiece.
- Dean my point of contact was supportive, reliable and quick to process application and kept me informed every step of the process.
- Seen my vehicle, applied for finance and arraged a pick up date in just over one week.

25 September 2026
Rated 5 out of 5 stars

I would highly recommend Dean at Auto…

I would highly recommend Dean at Auto Finance. From my very first phone call right through to completing the purchase of our caravan, the whole process was quick, easy and completely stress-free.

Dean was so friendly, helpful and easy to work with. He kept everything straightforward, answered any questions we had and made the whole experience so simple from start to finish.

We’re absolutely delighted with our caravan and really grateful to Dean for making the purchase such an easy and enjoyable experience. Excellent service from start to finish — thank you, Dean!

25 September 2026
Rated 5 out of 5 stars

Great customer service

Great customer service, made the application and process super smooth and as easy as possible! Regular updates and speedy results.
Tom was great with handling my application. Thankyou.

17 September 2026
Unprompted review

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