I do not recommend the company . 2 weeks of waiting if the car will be repaired. In the end, it was decided to give the money back for the car, the repair was unprofitable. Now I've been waiting for a... See more
Company replied
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See what reviewers are saying
I had a fantastic experience buying a car from Authero. I actually bought the car entirely online without a test drive, which can usually feel risky, but Authero was completely clear and transparent a... See more
Company replied
i didnt even get the car yet, but special tnx to Robert. we called daily and he explained Thoroughly all the steps of pre-purchase and post-purchase. therefore not in layman's terms, but 100 accurate... See more
Company replied
Highly recommend AutoHero! This is my second purchase with them and the quality is consistent. The cars are 100% accurate to the ads. My sales assistant, Robert K., was fantastic—very easy to talk to,... See more
Company replied
Company details
About Autohero België
Written by the company
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Autohero - Auto kopen: Eindelijk makkelijk / Acheter une voiture : Enfin facile !
Written by the company
- Ben je op zoek naar je volgende auto? Bekijk dan onze Autohero Centers of bezoek autohero.com.
- Ongeacht het merk, ongeacht het model: meer dan 500 gebruikte auto's tegen top prijzen wachten op je. Elk met een transparante onderhoudsgeschiedenis, geïnspecteerd door Autohero, professioneel gereconditioneerd en met een gratis garantie van 1 jaar. Heb je vragen? Ons team staat klaar om je telefonisch, via e-mail of persoonlijk in een van onze Autohero Centers te adviseren. Vind nu je auto bij Autohero.
- Vous cherchez votre prochaine voiture ? Alors, découvrez nos Autohero Centers ou visitez autohero.com.
- Peu importe la marque, peu importe le modèle : plus de 500 voitures d'occasion à des prix imbattables vous attendent. Chacune a un historique de service transparent, est inspectée par Autohero, reconditionnée professionnellement et est livrée avec une garantie gratuite d'un an. Vous avez des questions ? Notre équipe sera ravie de vous conseiller par téléphone, par e-mail ou en personne dans l'un de nos Autohero Centers. Trouvez dès maintenant votre voiture chez Autohero.
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Contact info
Uitbreidingstraat 82, 2600, Berchem (Antwerpen), Belgium
- 03 393 06 50
- info.be@autohero.com
- autohero.com/nl-be
4.4
Excellent
3k reviews
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Reply from Autohero België
Dear Serhad,
Thank you so much for the great feedback! 🤙 We are glad to hear you enjoyed the service, and we will be sure to pass your thanks along to Karim.
Enjoy your car and drive safe!
Kind regards,
The Autohero Team
Premium expérience
The car is still nicer than expected!
Whole process went like a breeze. I'll buy my next car there too!
27 October 2026
Unprompted review
Reply from Autohero België
Dear Virginie,
Thank you so much for this wonderful feedback! We are thrilled to hear that your car exceeded your expectations and that the entire purchasing process went so smoothly.
We look forward to welcoming you back for your next car. In the meantime, we wish you many safe and happy journeys!
Kind regards,
The Autohero Team
We have wait a bit long time
We have wait a bit long time, nut rest was good. Karim help us Well. Thank you very much. Hope have that they car Will working Well for a long time. Regards Gerard
17 October 2026
Unprompted review
Reply from Autohero België
Dear Gerard,
Thank you for your feedback. We apologize for the waiting time and are glad to hear that Karim assisted you well. We wish you many happy and trouble-free miles with your new car!
Kind regards, Team Autohero
Reply from Autohero België
Bedankt voor uw review, Kamil! We waarderen uw feedback en wensen u veel rijplezier. 🚗
Met vriendelijke groet, Team Autohero
I do not recommend the company
I do not recommend the company . 2 weeks of waiting if the car will be repaired. In the end, it was decided to give the money back for the car, the repair was unprofitable. Now I've been waiting for a week to be contacted about taking the car and returning the money, no one has even written and called. The approach to the customer is some kind of distasteful joke. I haven't heard the words sorry for selling a damaged car so far, not to mention some kind of compensation or offering a discount on another car from AutoHero. I don't recommend !!
15 October 2026
Unprompted review
Reply from Autohero België
Dear Customer,
We are sorry to hear about your experience and understand your frustration regarding the delays and lack of communication. This is not the level of service we strive to provide. We would like to review your case and clarify the next steps regarding the vehicle return and refund. Please contact our customer service team so we can assist you further.
Kind regards,
Team Autohero
Delivery no complete !
They sell electric car without charger !
Even if it’s part of the origin factory delivery!
The documents are missing (service, user manuel)
And the Helpdesk is ghoosting !
7 October 2026
Unprompted review
Reply from Autohero België
Hello Julien,
Thank you for your feedback. We're sorry to hear about your experience and understand your concerns regarding the missing charger, documentation, and communication with our customer service team. We invite you to contact our customer service so that your situation can be reviewed and the necessary assistance provided.
Kind regards, The Autohero Team
The car looked fantastic and the guy…
The car looked fantastic and the guy who helped us, Karim, was really friendly. Great service!
9 October 2026
Unprompted review
Reply from Autohero België
Hello Dimitri,
Thank you for your positive feedback! We're delighted to hear that you were happy with the car and that Karim provided you with friendly and professional service.
Kind regards, The Autohero Team
Great experience
Karim did a great job of handling the process to pick up the car!
Everything went very smooth.
30 May 2026
Unprompted review
Reply from Autohero België
Thank you for your positive feedback! We’re delighted to hear that Karim made the process smooth and easy for you. We wish you many happy miles with your new car!
The Autohero Team
Karim helped me with buying the car
Karim helped me with buying the car. Good service!
26 September 2026
Unprompted review
Reply from Autohero België
Hi Ayla,
Thank you for your kind review! We’re happy to hear that Karim was able to assist you and that you were satisfied with the service. We wish you lots of happy and safe kilometres with your new car!
Kind regards,
Team Autohero
I've seen many reviews here complaining…
I've seen many reviews here complaining about they're not responding or they don't want to fix the issues etc etc which in my case has been quite the opposite. I paid for 3 year premium warranty and so far I had 2 issues with the car. Both issues were discussed immediately and advised to make at the local garage partner. 1st issue the garage could fix but 2nd they couldn't diagnose properly and they changed the part which didn't fix the issue, after I sent an email that the issue was "fixed" by other garage but the clunking sound is still there they told me to make an appointment with official garage of my car brand and to do diagnosis and after it was approved it was fixed as well. You really only have to do the things by the book as they said in the follow-up email and there is absolutely no issue whatsoever.
Only complaint would be that the presale communication could've been better but when it comes to handling problems and fixing it I have absolutely nothing but compliments.
I know for sure that my future car will definitely be again from autohero and have already recommended it to few of my friends for their next purchase
16 September 2026
Unprompted review
Reply from Autohero België
Hi Haris,
Thank you very much for taking the time to share such detailed feedback. We’re delighted to hear that your experience with our after-sales service and warranty support has been so positive.
We’re especially pleased that both issues were handled promptly and that we were able to work with you and our garage partners to get everything resolved. Your feedback about the pre-sale communication is also greatly appreciated, as it helps us identify where we can improve.
Thank you as well for recommending Autohero to your friends and for considering us again for your next car. We truly appreciate your trust and look forward to welcoming you back in the future!
We wish you many more happy and worry-free miles with your car. 🚗
The Autohero Team
Karim is very nice and explained…
Karim is very nice and explained everything.
11 September 2026
Unprompted review
Reply from Autohero België
Hello Nasrin,
Thank you for your kind review! We’re delighted to hear that Karim was friendly and explained everything clearly.
Best regards,
The Autohero Team
Smooth delivery with Karim!
29 August 2026
Unprompted review
Reply from Autohero België
Thank you, Frédéric, for your positive review! We’re delighted to hear that you had a smooth delivery experience with Karim. We wish you many happy miles with your new car! 😊
Kind regards,
The Autohero Team
Karim was very helpful!
4 September 2026
Unprompted review
Reply from Autohero België
Hi Aryan,
Thank you for your review! We’re happy to hear that Karim was so helpful. 😊
Kind regards,
The Autohero Team
Big thank you to Arno for a smooth and…
Big thank you to Arno for a smooth and fast pick-up, also for the help with the bank issue.
2 September 2026
Unprompted review
Reply from Autohero België
Thank you so much, Sergiu, for your kind words! 😊 We’re delighted to hear that Arno made your pick-up smooth and quick, and that he was able to help with the bank issue. We really appreciate your feedback and wish you many happy kilometres with your new car! 🚗
Overall great experience with Authero!
I had a fantastic experience buying a car from Authero. I actually bought the car entirely online without a test drive, which can usually feel risky, but Authero was completely clear and transparent about every single small damage and detail beforehand. There were no surprises at all.The car delivery went incredibly smoothly as well. Karim, the delivery guy at the Herstal Authero center, was very friendly, professional, and genuinely helpful throughout the whole process.Overall, it was a very smooth and reliable experience. I highly recommend them!
27 August 2026
Unprompted review
Reply from Autohero België
Hello Filip,
Thank you very much for your fantastic review and recommendation! ⭐ We’re delighted to hear that you had such a smooth and transparent experience with Autohero, especially when purchasing your car entirely online.
It’s great to know that the detailed information about the vehicle gave you confidence throughout the process and that the delivery went just as smoothly. We’ll be sure to share your kind words with Karim — he’ll be happy to hear that his friendliness, professionalism and helpfulness made a positive impression.
We wish you many happy miles with your new car and thank you for choosing Autohero! 🚗
Karimi is very good and a professional…
Karimi is very good and a professional guy.
19 August 2026
Unprompted review
Reply from Autohero België
Merci beaucoup Nassim pour votre retour ! 😊 Nous sommes ravis que vous ayez apprécié le professionnalisme et l’accompagnement de Karim. Nous vous souhaitons une excellente route et espérons vous revoir bientôt !
Great experience with Karim
Great experience with Karim, professional help and very kind!
19 August 2026
Unprompted review
Reply from Autohero België
Thank you so much, Simon! We’re delighted to hear that you found Karim professional and helpful.
Karim is a great honest guy
13 August 2026
Unprompted review
Reply from Autohero België
Thank you for your kind words, Niclas! We’re happy to hear that Karim made such a great impression. We truly appreciate your feedback!
Kind regards,
Team Autohero🚗
Excellent service
Great service. Got informations on everything. Perfect car, if you need a car it's definitely there. Big Thanks to Niguel !
11 August 2026
Unprompted review
Reply from Autohero België
Thank you for your kind review! We’re delighted to hear you received excellent service and that Niguel was able to help you throughout the process. Enjoy your perfect car! 🚗😊
Kind regards,
Team Autohero
Very good karim
12 August 2026
Unprompted review
Reply from Autohero België
Thank you for your feedback , we truly appreciate that .
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