Conflicting emails both within the same minute - 'out of stock, wait a week' and 'on it's way'? Apparently an upgrade so I'm guessing that covers the 'out of stock' aspect. Tracking with 'shop' did... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
"AUSTRALIA'S #1 OBD2 SCAN TOOL PROVIDER" Auto Lines Australia are the leading supplier of OBD2 scanner for all makes and models of vehicles. Buy high quality OBD2 code reader & scanner online on Australia. All Quality OBD2 Scanner for all makes and models of vehicle's. Australian Stock & Support Provided
Contact info
Power Street, 2761, Glendenning, Australia
- +61490496067
- helpme@autolines.com.au
- autolines.com.au
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No back up service
No back up service, very poor. Really disappointed would like a refund
Poor service took too long to respond…
Poor service took too long to respond device did not work
Still not received??
Great service quick delivery friendly…
Great service quick delivery friendly staff great product
No refund option if the item is out of stock.
The delivery was prompt. My only gripe is that the item I wanted was out of stock, so they sent me a similar item without asking me or giving the option to refund my money. The similar item was called an "upgrade".
Delivered as said and helpful when…
Delivered as said and helpful when emailed a question. Thanks
The product had good information about…
The product had good information about it and comp ability but upon test it doesn’t work and can’t read the correct csr VIN
I was impatient
Tracker to track ageing parent
Great purchase on a tracker to track my ageing father. Gives me peace of mind thank you
I ordered a nt 710 for my Jag
I ordered a nt 710 for my Jag, it was not on the diagnostic list, after a week they told me to download it from the store, and there is no option, now they won't return my emails
Bad experience
bought car remote control that does not work, wrote them back and have not got any reply
Claim to have a "price beat guarantee"…
Claim to have a "price beat guarantee" but when you send them a genuine claim to honour this, they avoid you at all costs and just ignore you completely to avoid having to honour their false "price beat guarantee" No integrity, poor communication and customer service and very dishonest. Avoid buying from Ebay and stick to "GENUINE" and "Authorised" AUTEL dealers. These people are even claiming to be an Australian business with OZ stock and this is a blatant lie!!
I have not received the item ordered
I have not received the item ordered, Australia Post seems to have lost it, not good considering i paid for express postage.
was all good no problems great service
Absolutely pathetic service
Absolutely pathetic service, poor tracking scheme. I still have not got my item. And when I emailed support no feedback. I will never recommend nor use this company again!
Otofix D1 Lite
Great price, arrived quickly (express post) and exactly what I ordered.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








