Autonom Reviews 66

They try to find damage even when you haven't done anything. I believe it's their purpose to close on those low rates. They will show pictures from initial car release compared to yours, and will force all deposit on you.

Service was great, and fast! Car surpass my expectations! clean brand new and powerfull Dacia Dustet 4x4 model 2025! Great team there in Iasi office!!! Alex, George, Denis and Eleni Meuca are the BEST!
Helpful and courteous staff, painless process. Would definitely rent from them again!No hesitation! Go AUTONOM!

Service was great, pick up and drop off from airport very quick. Car was exactly what we booked.
Helpful and courteous staff, painless process. Would definitely rent from them again!

I highly recommend Autonom !
I’ve rented a car from Sibiu. Service was great, pick up / drop off location was done at the airport. Very professional staff and helpful.
I’m really happy with the service and I will use their services again.

⚠️ Warning! The 4 and 5-star google reviews are misleading! ⚠️

Autonom blocks your card with an enormous deposit (500-1000 EUR) and then makes you beg to get your money back. Their promises are false – you’re lied to over the phone, lied to at the counter, and your money remains blocked with no justification.

Additionally, their contract is full of hidden fees, and even the smallest mistake results in a 50 EUR charge. This is a complete scam!

‼️ Check this review before renting from them! Avoid the hassle and choose a more reliable alternative! 🚨

They called me back after 30 days to ask me why did i cancel a transfer which i never did , i just asked some details about it and then ive realized i dont want it and told them back then .
Thats crazy .
Please dont bother ppl like that calling them thats an abuse .

Rented a car online, with pick up at Bucharest airport for two days, from this excellent local rental company.
Quick, clear and fast service at the airport.
Quick transfer with their operator to the nearby parking lot of their cars.
With the addition of a more complete insurance coverage, the security deposit is only 50 euros, instead of 500.
Return service with accompanying to the airport fast and efficient.
Highly recommended rental company!

We did 3 routes on a 3 week trip around part of Romania. Brasov to Bucharest, Bucharest to the Razelm in the delta then delta to Constanta Mamaia.
Brasov driver was brilliant but it all went wrong after that.
The person that picked us up from Bucharest Radison blue at 12 oclock 5 mins before calls to say what is the address of the radison?
There is only one radiation in Bucharest and a simple google maps would show him that.
He then asked if i could share my location in whattsapp.
I dont have whats app so i put the phone down and phoned the office number i was given and complained.
He then got to us and off we went.
He told us he cant speak whilst driving no water in the car like our brasov driver did.
Then i noticed on the car satnav that it was only 2 & a half hours to destination
and i know its 3 and a half so i asked the driver do you have the correct address he said yes.
so i looked on my own google maps and it was 3 and a half hours so when i showed him he said nothing and started adjusting sat nav and on his phone whilst driving) and then started proper speeding realising he had messed up again.
Im talking 170- 180 kmh on motorway getting right up behind other cars and flashing them to get out the way then on the single lane roads of constansa flashing and passing it was insane and this guy should not be driving anyone ever any wear and is going to have an accident and hurt someone you have been warned.
Taking both hands off the wheel constantly and getting annoyed with the Mercedes system flashing and warning him every time he did.
I have been a motorsport instructor for 23 years and sat next to so many morons like this person and he should have his licence taken away let alone drive anyone in any car let alone a premium service.

Then on our sunday next pickup from delta to Nordis constanta mamia hoping we didn't get the same driver it got to 12 and no one came.
I called and spoke to David and he said he was on his way as other driver had a problem!
Why no call earlier than 12??????

But i appreciate David was trying to sort the situation but when he turned up in his own car a Mini there was no chance of us fitting with all our luggage and so i then had to pay there hotel who very kindly sorted with no notice and took us for 160euro when it was a 90 euro trip with you.
I also spoke to david about the driver confirming who it was when he showed me a picture and he asked me to complain.
I would never use autonom again and they should (in my opinion sack this driver immediately before he kills someone.

Easy to find. Friendly personnel.

Not once, but twice these guys stood me up last minute. This time we booked a car a week in advance. We received a nice confirmation email, just for them to message us a day before that they need to confirm and that we need to call them. So call them we did, at this point they tell us that they are not sure they have a car and they will call me back. They didn't, when I called back they were upset with me and told me they dont have a car anymore, any car. I was completely screwed as it was an hour before we had to pick up the car, luckily Klass Wagen sorted us out last minute, cheaper, and a better category car. Will stay away from these guys like the plague!

Extremely poor service Autonom Craiova ! Car stunk of cigarettes, we suffered because although was very hot , we couldn’t turn the AC on as the smell of cigarettes was so strong that my kids were getting headaches. Not only that, make sure when you give the car back to take a photo of the fuel gauge so it shows full, they are using the car and then they say you didn’t fill it up and deduct money out of your deposit. Don’t bothered email them, they will only answer you back once to say they are right !
This is my first bad experience in renting cars in many years . Stay away from this company!

Great company!
I tried this company for rental in Cluj.
Fast services, proactive and professional advising.
New cars.. so happy I choose this company.
I even forgot my I phone and was shipped by courier
Fully recomand

I rent a car in Brasov trough the website. They wrote me an email with all the infos immediately. I send the documents but they didn’t want the credit card or ask any deposit. They gave us the possibility to take the car from the hotel (they bring it to us) and to drop off at the train station. This service is wonderful! Very very useful if you don’t have too much time. The staff is very kind and at your disposal for anything. After all, they asked just 50€ deposit, and they gave it me back at the moment the guy checked the car and it was ok. I think Autonom is one of the best rental car I tried (and I tried many rental cars in the world).

Hello
Each time I visit my home country (Romania), I rent my car from the “Autonom” Rental Car Company, and I have been doing this for the last +20 years. Generally, I used the Autonom Sibiu crew, but I rented from another Autonom location. Each time, my rental experience was exceptional. The crew is very responsive, honest, and supportive of your needs. Generally, the car is delivered and returned from your location (this is in case you do not like to pick it up from the airport). It is the best Rental car company in Romania. They offer the best variety of cars, most of which are newer models. Sometimes, the rented car has a lot of km registered on board (this is valid for all renting companies, and I have been renting cars all over the globe), but I never had a major technical issue – for example, for the car to suddenly stop or not start - with any of the Autonom rented cars. When I had an issue with one of the cars once (the oil light came on), the crew responded promptly with a replacement car. Please remember - you are renting a car, so it is normal for the cars to give up sometimes. What is essential is the way the crew is solving the issue, their courtesy, and professionalism
Their customer service is the best, second to none. I highly recommend this company to anyone renting a car in Romania.

Highly Recommend 5⭐️

We’ve had a very good experience with this company, from 24h customer service to pick up and delivery. No fuss and they even offered us an upgrade for an extra €5 a day.

Will use again next time we come to Romania.

I've been renting from Autonom.ro in Oradea for at least 7 or 8 years now and never had a problem. The cars were always clean and well serviced. This year I hired a Range Rover Sport (probably 2019/2020 version) as I wanted to try driving an automatic again. A superb drive, lovely car, performance and handling wonderful. I was very impressed with it and with the service we got from the chaps in the Oradea city office. Delivered and recovered from my front door as well. (I live in the same town!)
My Romanian isn't great by any means but the wife is Romanian and all the chaps who deliver have good English. Enjoyed the 5 days we had it. Definitely recommend Autonom Oradea.

I recently rented a Mercedes GLA from Autonom Galati, and I couldn't be happier with the service. The rental process was smooth, and the car was reliable and in great condition. Alex has been very proactive, helpful and supportive throughout the rental period. He also went above and beyond and took me for a quick drive to get used to the car!
⭐⭐⭐⭐⭐ I wholeheartedly recommend Autonom Galati to anyone seeking a seamless and enjoyable car rental experience. Should I require another rental in the future, I know exactly where to turn. Thank you for an exceptional journey!

Service was first class, Employees could not do enough to help.

Easy to book in with the company even though my Romanian is limited.

The employees all had very good English making it an easy service to use.

Free shuttle bus from Bucharest airport to where the cars are kept and employees even helped with luggage.

The car was perfect for what we needed, we had a beautiful Mercedes suv that was in great condition, had lots of extra features and was good on fuel.

Will 100% use again and also recommend to anyone that will go to Romania to visit.

Good car in good condition. However, the brakes weren't in best of conditions. We get it repaired. But overall good experience in Bucharest.

We choose Autonom, as they advertise with cars maks 3 years old and a desk at the airport. We rented a car to pick up in Sibiu airport. There was no desk, but a guy with a few pappers. It took ud a while to finde him. The car we got had 147.000 km, the back wipers were wiping a meter behind the car. Everytime we started the engine we crossed fingers it will work, as the car didn’t start at once. The interior was very worn and smelly. Autonom does misleading marketing and the cars doesn’t meet the description.